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[April 14, 2006, 8:00]
BMC's Remedy AR System: A Services-Role Approach to BPA
White Papers As a proof point, the paper highlights BMC's Remedy Action Request System (AR System) application development/deployment software in terms of its support of services-centric BPA, and its ability to provide a level of abstraction above classic IT...
[September 7, 2006, 3:18]
BMC Remedy IT Service Management 7.0 Integrations
White Papers This paper is for people who administer any of the BMC Remedy IT Service Management 7.0 (BMC Remedy ITSM 7.0) applications or modules and who want to use the associated application interface forms to enable external applications, such as web...
[August 7, 2009, 1:20]
Economist testifies on Microsoft remedy
News In his testimony, Shapiro said three provisions of the litigating states' remedy are essential to restoring competition. Carl Shapiro, an economics professor with the University of California at Berkley's Haas School of Business, took the stand...
[April 12, 2002, 7:31]
Brace yourselves: MS remedy day nears
News Judge Thomas Penfield Jackson will conduct a one-day remedy hearing on Wednesday -- an event in which almost anything might happen. According to a story this week in The Washington Post, the judge is allowing both the government and Microsoft one...
[May 24, 2000, 13:31]
Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
White Papers Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the...
[September 14, 2007, 1:00]
Siemens Business Services Improves Service and Satisfaction With BMC Remedy
White Papers The company used Custom-built application built on BMC Remedy Action Request System. Siemens Business Services is the largest IT Support provider in Austria. The company wanted to provide a comprehensive service desk solution for the enterprise.
[September 14, 2007, 1:00]
BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
White Papers Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure...
[November 9, 2005, 23:00]
BMC Remedy Knowledge Management
White Papers This webcast gives an overview of BMC Remedy Knowledge Management. As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk...
[November 9, 2005, 23:00]
NCR Saves Time With BMC Remedy
White Papers NCR chose BMC Remedy Action Request System for their service desk needs. As a global technology company, NCR is especially dependent on its Information Technology (IT) infrastructure. The company wanted to create an incident-tracking system for...
[September 14, 2007, 1:00]
BMC Remedy Asset Management
White Papers BMC Remedy Asset Management helps to lower IT costs, manage compliance, and improve the return on capital with an operational approach to lifecycle, inventory, contract, and cost controls of IT assets.
[August 1, 2009, 1:21]
Marimba and Remedy Web Seminar: Empowering IT to Take Action
White Papers This Web seminar will explain how the integration of Marimba and Remedy offers the ability to fortify Remedy IT service management with the control and automation of Marimba software management.
[June 22, 2005, 0:00]
Totem Automates Order Processing and Provisioning With BMC Remedy
White Papers In Totem deployed BMC software for its solution and implemented BMC Remedy Action Request System to automate order processing and provisioning. Totem Communications is the largest independent inbound voice specialist in the United Kingdom.
[July 11, 2008, 1:02]
is:energy Provides Complete IT Services Solution With BMC Remedy
White Papers After searching for several vendors is:energy deployed BMC systems for its solution and implemented BMC Remedy Action Request System to meet their requirements. is:energy GmbH is one of Germany's leading complete IT service suppliers for the energy...
[July 11, 2008, 1:02]
Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
White Papers Using BMC Remedy solutions, the company has enhanced its services, sped incident resolution, eliminated paperwork, and realized significant ROI. In 1998, the telecommunications giant Vodafone Group made a major investment in the rapidly expanding...
[January 5, 2007, 0:00]
TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
White Papers TOTAL UK selected the BMC Remedy Service Desk solution because of its ease of integration, out-of-the-box readiness, and scalability. Return on investment was also important when planning the project, and TOTAL was able to evaluate and cost the...
[January 5, 2007, 0:00]
Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard
White Papers The Production Technologies Support group has used BMC Remedy Help Desk and BMC Remedy Action Request System (AR System) since 2003. Since its inception in 1969, Countrywide Financial Corporation has become a leading provider of consumer and...
[January 19, 2007, 0:00]
Wipro Implements ITIL and Improves Efficiencies With Remedy
White Papers Wipro selected Remedy because of its flexible AR System platform, which allows them to, easily adapt the solution to provide specific services to each client. Remedy Help Desk significantly automates the entire process.
[March 3, 2009, 1:38]
Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
White Papers They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management and to help deliver world-class customer support. Cox Communications, like many companies, is faced with the reality of having...
[January 19, 2007, 0:00]
Illinois Century Network Provides Superior Support With BMC Remedy Solutions
White Papers Needing to replace its homegrown incident management application, Illinois Century Network (ICN) chose BMC Remedy Service Management solutions as a way to provide better service to customers and more responsive reporting to stakeholders - all...
[January 19, 2007, 0:00]
