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Remote Support has never been so easy! Try WebEx free today!
White Papers With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. It's all possible with WebEx Remote Support.
[April 4, 2008, 1:02]
GoToAssist 7.0: Remote Support Made Easy
White Papers It explores why this industry-leading remote-support solution is a "must have" for your business and the opportunities it can offer to increase ROI, reduce operational costs, and allow you to provide better service to both internal and external...
[December 5, 2006, 11:57]
Support users with Remote Assistance
News Figure AThe Help and Support screen requests remote assistance. A few years ago, I had a job that required me to support offices all over the country. To do so, users select the Help And Support command from the Start menu.
[May 1, 2002, 13:55]
How to Calculate the ROI of Remote Support
White Papers In this SSPA Executive Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Look at how other companies use remote support to help shape your own remote-support strategy
[April 8, 2009, 15:54]
IT Service Provider Supports Traveling Customers Using Appliance-Based Remote Desktop Support Solution
White Papers While this setup worked well for issues within networks to which Precision IT had administrative access, it did not enable them to support customers located at remote locations or customers who were traveling.
[February 10, 2009, 0:20]
Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance
White Papers Given their growth and responses from customers, Beringer knew they needed a remote support solution that would provide consistent accessibility, strong security, and the ability to customize and collect feedback from end users.
[February 10, 2009, 0:20]
Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool
White Papers Off late, after evaluating several remote control support solutions, Antek HealthWare simplified its remote support processes by implementing NetworkStreaming SupportDesk. Antek has to be able to provide fast, effective support for its medical...
[February 10, 2009, 0:20]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Papers That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic.
[December 21, 2009, 13:04]
Dell launches remote tech support
News Instead of having PC users make calls to support staff over the phone, Dell has launched a new service called DellConnect that will let its support staff take control of a user's PC and solve their technical issues.
[September 21, 2006, 13:15]
Technological University Supports Users on Multiple Operating Systems With Remote Desktop Support Appliance
White Papers The team needed a remote support solution that would enable them to support any kind of computer on virtually any kind of operating system, in any location throughout campus. The organization selected Bomgar's appliance-based remote support...
[February 10, 2009, 0:20]
IT Services Consolidated With Appliance-Based Remote Desktop Support Solution
White Papers In the past, their dispersed IT departments were using a number of remote support tools, including pcAnywhere, multiple versions of open-source VNC, and Laplink. As part of that reorganization, they decided to address the way they provide support...
[February 10, 2009, 0:20]
Small IT Service Provider Cuts Down on Travel Costs Using Appliance-Based Remote Desktop Support Solution
White Papers In March 2006, after evaluating several remote control support solutions, including WebEx Support Center, GulfCoast Networking chose Bomgar to fill their remote desktop support needs. With four support reps providing IT services to approximately 1...
[February 10, 2009, 0:20]
Business Management Solution Provider Supports Attended & Unattended Systems With Remote Desktop Support Appliance
White Papers Off late, ICS found the solution they were looking for in the Bomgar Box, an appliance that has enabled them to virtualize their support reps and troubleshoot support incidents without having to travel on-site.
[February 10, 2009, 0:20]
Smaller than my laptop, good for remote support
Member Review I got this phone through my work as test phone to try and set up remote support instead of using or carrying the laptop around. I have managed to use Orange's internetlink product and setup a VPN connection to my workplace.
[April 6, 2004, 13:43]
Leading Publisher Improves First Call Resolution and Handles Support Incident Peaks With Remote Desktop Support Appliance
White Papers According to Manager of Technical Support Center at Houghton Mifflin Harcourt, the organization was facing several challenges that led them to evaluate remote support alternatives. These include high growth in the number of active users...
[February 10, 2009, 0:20]
K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
White Papers The geographic dispersal of the schools often required travel across the county to resolve support incidents, stretching the team's limited manpower and forcing employees to wait for long periods before a support rep could fix their problems.
[February 10, 2009, 0:20]
Providing Security Services and Remote Support to SME Customers With Cybernet NetMAX 4.0
White Papers The company needed to support existing infrastructure (low-cost PCs), provide firewall functionality, anti-virus protection, Web filtering, reporting and other functions that are directly downloadable over the Internet.
[May 24, 2007, 1:00]
Realizing ROI from Remote Support Solutions
White Papers With remote support technology, realizing the benefits is simple, but identifying the most important metrics to focus on when searching for a remote support solution can be challenging. View this on-demand webcast to hear industry leaders from SSPA...
[May 6, 2008, 15:43]
EveryWAN Remote Support Personal Edition
Downloads EveryWAN Remote Support Personal Edition allows you to view and control any Windows Mobile device using your personal computer's screen, mouse, and keyboard. EveryWAN Remote Support is compatible with any Microsoft Windows Mobile handheld...
[January 19, 2009, 13:54]
IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance
White Papers TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workstations to 500 workstations and 40 servers, mostly located in the Denver metro area.
[February 10, 2009, 0:20]
