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Prioritize help desk requests with this call-level chart
White Papers This chart makes the ranking easier by relying on a call-level system that determines how requests should be delegated. Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction.
[May 23, 2006, 1:00]
Power Availability Requests
White Papers Applications can temporarily prevent display power management and automatic sleep by making power availability requests. This paper describes when to use availability requests, the user-mode and kernel-mode functions that support such requests, and...
[September 16, 2009, 1:22]
UK comms-snooping requests top half a million
News Public authorities made 519,260 requests for communications data in 2007, an annualised increase of more than 50 percent. In the last nine months of 2006, he said that 253,557 requests for communications data were made to communication service...
[July 24, 2008, 9:23]
BT blocks thousands of child-porn requests
News BT has now revealed that by 13 July it had blocked around 230,000 requests for access to one of these sites. It is unclear how many Web users are responsible for the 230,000 requests, as a single surfer could generate a large number in a single...
[July 20, 2004, 14:20]
One million iPlayer requests per day in November
News The BBC iPlayer online, on-demand TV service saw its programme requests top more than a million per day last month. The latest BBC figures show there were 35 million programme requests during November.
[December 5, 2008, 9:47]
MSDN Webcast: How ASP.NET 2.0 Processes Requests: Handlers, Modules and Other Objects Involved in the Round Trip (Level 200)
White Papers To better understand issues of security, scalability, and performance, one must understand how the runtime processes requests and what components participate in the request life cycle. This webcast explains how Microsoft Internet Information...
[July 7, 2006, 0:00]
Creating Offline Certificate Requests by Using Microsoft Windows Server 2003 and Microsoft Windows 2000 Server Certificate Services
White Papers This presenter of this webcast discusses how to create offline certificate requests that the viewer can use to obtain certificates from Microsoft Windows Server 2003 and Microsoft Windows 2000 Certification Authorities (CAs).
[October 13, 2006, 0:00]
Streamline Requests and Delivery With the New Integrated Service Catalog in HP OpenView ServiceCenter 6.2
White Papers The attendee of this webcast will learn how to improve IT service requests and delivery for both customers and IT with a Service Catalog.
[June 6, 2007, 1:00]
Boom in requests for Linux drivers
News According to Greg Kroah-Hartman, Novell programmer and Linux Driver Project lead, the group of some 400 programmers at the project receive requests to port existing closed-source drivers to open-source drivers for Linux "all the time", and has...
[August 17, 2009, 11:54]
Member Review Home Office has received over 1,000 ID card requests
News More than 1,000 messages asking for ID cards have flooded into the Home Office. Over the past two years, 1,142 out of 3,073 pieces of correspondence to government on the biometric cards have been classified as "wants an ID card", according to home...
[December 23, 2008, 7:27]
BT Wholesale Reduces Call Center Role and Costs in Processing Customer Requests
White Papers BT Wholesale is the largest provider of telecommunication services to enterprises in the UK and Europe. BT Wholesale needed to reduce order fulfillment cycle time and cost of goods sold, simplify and automate core business processes to reduce...
[July 1, 2008, 1:01]
Utel Handles 10,000 Requests Per Second Using a Scale Out Deployment of MySQL Network
White Papers Utel's bet was to develop France's biggest mobile phone-based chat community! In March 2003, the company launched "Fotochat", the first service to leverage the photo sharing capabilities of the new generation of handsets.
[October 11, 2006, 0:00]
Requests swamp mobile mast safety test registration
News Hundreds of schools and hospitals have asked the Radiocommunications Agency (RA) to test whether mobile phone masts located on their premises are breaking safety guidelines. As ZDNet UK reported earlier this year, the RA is conducting an audit...
[July 26, 2002, 6:27]
MPLS VPN Service Requests
White Papers The focus of IP Solution Center (ISC) is the service provided for a customer on the link between a customer CE and a provider PE. The service request model is the centerpiece of service provisioning. With the service request model, the ISC can...
[October 1, 2008, 1:01]
TestTrack Pro
Downloads TestTrack Pro, a highly scalable, cross-platform issue management solution, tracks and manages defects, feature requests, change requests, and other work items. Easy to install, use, and maintain, it features comprehensive workflow and process...
[April 15, 2009, 4:22]
The Request Management System
Downloads rms provides uses an easy to implement BPM workflow model for managing work requests to fulfillment. Users enter requests through customized forms and then rms workflow engine then manages the request through the workflow to completion sending...
[August 1, 2006, 16:35]
Home secretary reveals early ID-card demand
News Over 1,000 people have made early requests for a national ID card, according to figures from the Home Office. This made ID-card requests "by far the most common subject matter", Smith said on Thursday, in response to a parliamentary question from...
[December 19, 2008, 12:21]
White Paper for Load Balancing
White Papers Load balancing allows incoming HTTP requests to a company's website to be distributed across several physical servers. The load balancer transparently redirects the requests with no change required on the clients or servers; all configuration and...
[July 13, 2007, 1:00]
Building a Winning Service Desk
White Papers The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional...
[May 8, 2009, 4:34]
