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Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
White Papers The challenge was to develop a systematic way of managing customer information and shorten problem resolution time and ensure truck repairs are completed quickly and efficiently. Volvo Trucks wanted to install a customer service system to improve...
[April 30, 2009, 1:19]
Serving Queries to Multi-Resolution Datasets on Disk-Based Storage Clusters
White Papers This paper is concerned with efficient querying of very large multi-resolution datasets on storage and compute clusters. This paper presents a suite of services that support storage, indexing, and data processing (data sampling and data aggregation...
[August 25, 2007, 1:00]
High-Resolution Data Visualization
White Papers High-resolution data visualization is useful when wanting to look at data on a larger scale while maintaining finer details. By using a grid of monitors, however, one gains a higher resolution and still maintain the details, as well as being able...
[October 14, 2008, 1:01]
Intelligent Dispute Resolution on the Cardholder's First Telephone Call
White Papers This paper will discuss the benefits of dedicated card chargeback triage tools, or Intelligent Dispute Resolution (IDR) tools, for the first line of customer contact. The customer service representatives taking customer's calls will send most of to...
[July 25, 2006, 3:16]
An Overview of Link Local Multicast Name Resolution
White Papers This makes name resolution impossible. Windows Vista in Longhorn Server will change this with the new technology called link local multicast name resolution. When a user on a corporate network needs to access some resource off of another computer...
[December 6, 2006, 0:00]
Airbus Cuts Problem Resolution Time 40% by Performing Business Process Monitoring With SAP Solution Manager
White Papers The company wanted to reduce number of incidents reported by users, and speed up error detection, escalation, and resolution as well as improve service to users. The challenge was to lower cost of ownership and maximize value of technology...
[September 14, 2007, 1:00]
Achieving High-Resolution Video Using Scalable Capture, Processing, and Display
White Papers Leveraging this end-to-end scalability, the authors introduce a novel method of generating high-resolution, panoramic video. New video applications are becoming possible with the advent of several enabling technologies: multicamera capture...
[October 31, 2007, 0:08]
New Year Resolution Manager and Countdown
Downloads ICVG's New Year Resolution Manager for the Pocket PCThe New Year is coming up fast. New Year Resolution Time! It's easy: Set Your Resolutions: Each resolution can have different tracking characteristics and notes attached to it.
[December 29, 2001, 6:00]
PPG Achieves Faster Problem Resolution Through Award-Winning Premier Support
White Papers PPG was able to achieve faster problem resolution through Oracle's global support infrastructure, proactive automated tools, and personalized account management - benefits that are all exclusive to Oracle Premier Support and Oracle's Advanced...
[February 9, 2008, 0:17]
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
White Papers CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root causes of problems. CGI Group Inc.is one of the largest IT and business process service firms in North America.
[July 11, 2008, 1:02]
The Real-World Advantage of Application Problem Resolution Technology for Software Vendors (ISVs): Three Case Studies
White Papers This paper presents 3 case studies that demonstrate how leading software vendors (ISVs) are improving quality and accelerating time-to-market with application problem resolution technology that helps them resolve issues faster.
[May 27, 2008, 10:16]
Doom 3 E3 2003 trailer (medium resolution)
Downloads The resolution is 480x360, and the movie is in the QuickTime format. This trailer for the first-person shooter Doom 3 first aired at the 2003 E3 gaming conference. It mixes cutscenes with actual gameplay and runs 2:58 long.
[May 11, 2004, 8:22]
ViewSonic raises resolution stakes with Mega Monitor
News The 21-inch P815 Mega Monitor (£1,440 + VAT) boasts a resolution of 1856 x 1392 at 75Hz (or 1600 x 1200 at 93Hz) and is aimed at high-end document imaging and CAD users. The device is PC and Macintosh compatible and uses graphics card company...
[November 21, 1996, 10:18]
Microsoft looks to European resolution
News Smith also indicated that Microsoft would be willing to resume talks that might bring a quicker resolution to the European antitrust case. The European case is the next closest to this one and the next closest to resolution," said Brad Smith...
[November 4, 2002, 7:58]
HP OpenView TeMIP Provides Carrier With a Single Network-Management View That Enables Faster Problem Resolution and More Satisfied Customers
White Papers Brazilian telecommunications giant Embratel didn't have an end-to-end management view of its heterogeneous network, resulting in problematic network management as well as time-consuming and labor-intensive problem resolution.
[May 24, 2006, 0:00]
Companies Find Faster Call Resolution Key to Cost Center Profitability
White Papers Nearly 80 percent of the time and cost of providing customer service is spent on service resolution. The right combination of customer service technology vastly reduces resolution time, even for complex human interactions in the call center.
[July 14, 2006, 0:00]
MSDN Webcast: Increasing the Acceleration of Problem Resolution in Visual Studio Team System (Level 100)
White Papers Problem resolution is one of the most time-consuming and costly tasks in project life cycles. The attendee of this webcast will learn how Identify's AppSight enhances Microsoft Visual Studio Team System by accelerating problem resolution.
[June 22, 2007, 1:00]
Helping Contact Center Agents Improve First Contact Resolution
White Papers While there is broad recognition of the value of tracking and managing first contact resolution, a substantial proportion of today's contact centers do not attempt to measure it. This is understandable.
[March 7, 2009, 0:25]
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Papers This not only ensures continuous compliance but also provides complete visibility of all incidents from capture to resolution. IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan...
[July 18, 2008, 1:01]
The Design and Application of High-Resolution 3D Stereoscopic Graphics Display on PC
White Papers This paper describes methods and procedures for real-time rendering of high-resolution 3D stereoscopic graphics using an improved 3D OpenGL accelerator on PC platform. Using a special driver and the SDK, the high-resolution 3D stereoscopic graphics...
[June 23, 2007, 1:00]
