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Fixing v Resolving
Talkback Fixing a bug" means making changes that may or may not cure the problem but definitely hide the symptoms, whereas resolving a bug" means redefining it as a new feature, an user error or unreproducable!
[June 4, 2008, 14:26]
Resolving the New Challenges of Crisis Response, Learning Experience and Higher Productivity
White Papers Higher education institutions today face significant issues which require a greater reliance on IT and communications for increased anytime, anywhere connections. At the same time, higher education needs to reach out to a wider student community to...
[August 7, 2009, 1:20]
Resolving to advance
News The beginning of a new year is an ideal time to take stock of your career and your goals. Not all resolutions are about weight loss or exercising — many people vow on 1 January that this will be the year they find that perfect job, finish up a...
[January 5, 2006, 14:50]
Resolving the Privilege Management Paradox: Quest Solutions for Strong Access Control
White Papers Many have focused on the risks to sensitive information posed by a seemingly unending wave of data security breaches in the last few years - and justifiably so. These breaches often involve the exploit of hundreds or thousands of identities.
[November 14, 2009, 0:21]
Recognizing and Resolving Congestion on the Network
White Papers For eight years, Layton Construction had experienced problems with congestion on its network. The company has two T1 lines dedicated to Internet connectivity. Lately, the problem had become severe to the point that the IT staff was fired and was...
[June 20, 2007, 1:00]
Strategies for Resolving Today's Data Warehousing Challenges
White Papers The focus on data warehousing is changing: no longer is it technological problems, instead the focus is on the day-to-day issues of utilizing a data warehouse to run the business. Issues include: Configuration/Change management
[November 4, 2009, 0:21]
Resolving Custom System Issues Achieves Performance Stability
White Papers TitleMax, a relatively young, but fast-growing company operated its 500 retail stores using a custom-designed application developed by an outside software provider. The provider also developed a custom reporting application and both were tied to...
[January 9, 2009, 0:00]
Issue Centric Evaluation Methodology
White Papers It is interesting that most amount of time, money, and energy is spent on resolving issues rather than development of new applications. This paper takes a look at the 'Classical' approach and the method for resolving issues.
[October 24, 2007, 1:00]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Papers Instead, areas such as resolving users' requests in a timely manner and successfully resolving an issue on the first call were identified as key opportunities for improvement. According to a study conducted by Forrester Research, only 53 percent of...
[January 13, 2009, 12:10]
Sutherland Asbill & Brennan Wins With Avaya Mobility Solution
White Papers Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for many of the nation's largest companies. With disparate telephone systems and only partially integrated telecommunications...
[May 8, 2007, 1:00]
Avaya Case Study: Sutherland Asbill & Brennan
White Papers Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for many of the nation's largest companies. Sutherland had outgrown its current telephony architecture and needed a better way to...
[May 8, 2007, 1:00]
DesktopAnalyzer
Downloads Minimize the time and resources involved in resolving problems that occur in the last mile by quickly locating desktop compliance, configuration and performance problems impacting the user experience.
[May 19, 2008, 8:00]
Concern grows about Bulldog's broadband service
Talkback This problem has been going on for a week now and I seem no closer to resolving it - not sure who to turn to hence thought I would post on here. No broadband, no phone. I also work from home and being without broadband and phone for a week means I...
[February 6, 2006, 23:54]
Improving Service & Support with Service Resolution Management (SRM)
White Papers With research from the SSPA showing that at least 82% of the cost of delivering support comes from resolving customer issues, Service Resolution Management has become the new buzz in service and support.
[December 5, 2006, 11:57]
Apple flaws put both Macs and PCs at risk
News The patches indicate that Apple is having a hard time completely resolving a security flaw that surfaced earlier this year. Serious flaws in Mac OS X and QuickTime software could put Macintosh and Windows systems at risk of attack, Apple Computer...
[May 15, 2006, 9:35]
Configuring Cisco IOS Software Easy VPN IPsec Functionality With Digital
White Papers This paper discusses three options for resolving the vulnerabilities of the Cisco VPN Client for Windows and Linux, with an in-depth discussion of the unique, integrated solution, offering Cisco IOS Software based EasyVPN IPsec remote-access...
[September 10, 2004, 3:00]
Configuring Cisco IOS Software Easy VPN IPSec Functionality With Digital Certificates
White Papers This paper discusses three options for resolving vulnerabilities, with an in-depth discussion of the unique, integrated solution, offering Cisco IOS Software based EasyVPN IPsec remote-access, secured by the Cisco IOS Software Certification...
[August 25, 2004, 10:33]
DesktopPerspective
Downloads Understanding and resolving connectivity and performance problems that impact the customer experience for Internet applications is a time consuming process. This is primarily driven by the complex infrastructure between the application provider and...
[February 8, 2006, 7:00]
VoIP Technology Primer
White Papers This webcast includes resolving Quality of Service issues, important standards such as SIP, protocol interoperability, VoIP call flow, and more. Through this webcast you will learn key VoIP concepts. The webcast is designed as solid introduction to...
[February 14, 2006, 23:00]
Data Mart Consolidation: Getting Control of Your Enterprise Information
White Papers That includes the issues involved and approaches for resolving them, as well as the requirements for, and benefits of, data mart consolidation. This paper discusses the topic of data mart consolidation.
[November 29, 2005, 0:00]
