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RightNow says no to SunGrid
News But the chief executive of RightNow Technologies isn't interested. RightNow runs its own CRM software on its own computers at three company data centres. Customers pay to use the resource, making RightNow a prime example of the software-as-a...
[March 14, 2006, 8:10]
RightNow discounts IPO price
News RightNow Technologies began selling its shares to the public on Thursday for a lower offer price than previously planned. RightNow's discounted price comes as the technology IPO market falters. The company's Nasdaq debut also coincides with a...
[August 6, 2004, 9:50]
RightNow tries to seduce Siebel users
News RightNow has kicked off the scramble to win disenchanted Siebel customers from Oracle. The CRM supplier started its attempts to secure Siebel customers on Thursday by offering users six months of RightNow CRM for free if they buy a two-year contract.
[November 17, 2005, 11:20]
RightNow's revenue leaps up
News Subscription software company RightNow Technologies reported a 78 percent jump in third-quarter revenue on Monday, helping it move from $1m in losses in the same quarter last year into a $1.4m quarterly profit.
[October 26, 2004, 17:45]
RightNow looks to the enterprise for expansion
News RightNow Technologies is looking to raise its profile in the market for enterprise customers with a new release of its CRM system. The hosted applications company on Wednesday launched RightNow CRM 7.5, which it says boasts significant improvements...
[August 11, 2005, 9:25]
RightNow Deploys Cisco Unified Communications at New Headquarters With Skyline Advanced Technology Services
White Papers Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. However, in constructing a new headquarters building in Bozeman, Montana, RightNow...
[March 1, 2007, 0:00]
RightNow hopes for premium travel
News The online travel company Thomascook.com has ignored market leaders Siebel and Salesforce.com and is now cutting costs and building tailored solutions in its customer service business using RightNow's CRM offerings.
[October 18, 2005, 17:25]
CRM right here - RightNow
News RightNow specialises in customer service and marketing applications but recently launched a sales support product. But Salesforce.com is not RightNow's only concern -- entrenched incumbents such as Siebel are not going to let the on-demand players...
[November 12, 2004, 15:20]
CRM: The choice just got harder
News With two extremely successful IPOs in the last six months from Salesforce.com and RightNow Technologies, CRM providers seem to have finally escaped much of the bad press the technology attracted in the late 1990s.
[November 15, 2004, 14:20]
Bribery tipped as key to CRM success
News Speaking on Tuesday at CRM provider RightNow Technologies' annual UK user conference, Rebecca Wettemann, founding partner of analyst Nucleus Research, said that the central tenet behind CRM is motivating personnel to share information -- something...
[February 22, 2005, 16:25]
SAP heading along pay-as-you-go route?
News The German company, which specialises in business-efficiency programs, is getting ready to launch a service similar to those offered by subscription software companies Salesforce.com and RightNow Technologies.
[October 27, 2004, 8:50]
Putting a lid on CRM costs with self-service
News Today, Remington still uses RightNow's hosted package, with its Revelation self-learning knowledge base and e-mail management system, and sees greater productivity with the same 20-rep customer service team.
[July 16, 2002, 14:52]
CRM rivals dismiss Microsoft's hosted efforts
News Steele's comments follow earlier remarks made by the chief executive of rival CRM provider RightNow Technologies. The market for hosted CRM software has grown dramatically over the last year with Salesforce.com and RightNow Technologies announcing...
[November 26, 2004, 8:30]
NetSuite's CRM switchers are sign of maturing market
News Paul Greenberg, consultant and author of CRM at the Speed of Light, said it is certainly further evidence that "the on-demand model is here to stay", adding that for all the customer wins their rivals may announce, the on-demand "school of '98...
[July 25, 2006, 17:30]
Siebel targets small-scale CRM
News Siebel's decision to ignore smaller companies up until now has allowed a new wave of CRM players to enter the market offering cheaper, hosted software including companies such as Salesforce.com, RightNow Technologies and Onyx.
[December 8, 2004, 14:20]
CRM: The enterprise is dead - long live the SME
News RightNow also reported a 78 percent jump in third-quarter revenue and announced it had recruited around 26 public sector customers in the UK alone. But while relative newcomers like RightNow and Salesforce.com and other players tussle it out to...
[December 17, 2004, 14:50]
Oracle's motives disected
News Rightnow Technologies. The conspicuousness of Rightnow's position was not lost on Phil Wainewright, another ZDNet blogger. Certainly, Microsoft and SAP's meager efforts now look puny in comparison, to the extent that SAP is probably already taking...
[September 13, 2005, 14:45]
CRM on demand: A host of problems?
News When Crane Telecommunications, a 150-employee distributor based in Sussex, rolled out a hosted CRM product from RightNow, cost was a key part of the decision. The hosted CRM package from RightNow was a good fit as all that the IT department needed...
[December 8, 2003, 11:05]
CRM failing to satisfy UK customers
News The survey of 2,300 British consumers was conducted at the end of last year and commissioned by RightNow, an on-demand CRM vendor. According to Wayne Foncette, RightNow's UK vice-president, the long-standing issue of balancing cost and customer...
[April 19, 2006, 16:00]
CRM helped BA survive strike action
News CRM software from US company RightNow Technologies was instrumental in helping BA cope with an unprecedented number of queries from customers during the action with took place on 11 and 12 August last year, the airline said on Wednesday.
[February 22, 2006, 14:10]
