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Satisfaction survey analysis using statistics: You'll be delighted with the results
White Papers Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk making important decisions based on incomplete or...
[October 7, 2009, 12:45]
Dell 2.0 to focus on customer satisfaction
News Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". We made a decision six to 12 months ago because we weren't pleased with our internal and external customer...
[September 13, 2006, 13:05]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Papers To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world...
[September 21, 2009, 0:00]
Creating Higher Physician and Patient Satisfaction Using Online Channels -- the Memorial Health System Story
White Papers Do you want to drive up patient satisfaction while delivering more effective marketing messages? As a healthcare provider, do you want to better recruit and retain physicians and clinicians? Do you want to increase your patient safety by allowing...
[January 27, 2009, 7:58]
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Papers Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer. Tallard Technologies distributes high-tech products to Latin American resellers. But sales and inventory transactions it conducted...
[July 25, 2009, 1:18]
Systems Integrator Is Driving New Business Using Customer Satisfaction Index
White Papers Technology Associates International, a specialist in Microsoft Office Enterprise Project Management Solution deployments, is retaining customers and winning new business due to better visibility of satisfaction rates and performance levels.
[March 3, 2009, 23:00]
Consultant Improves Customer Satisfaction With Service and Support Plans
White Papers The company's goals are to maximize customer satisfaction with its Microsoft Dynamics solutions, enable customers to manage the cost of their IT investments, and keep both staff and customers current with evolving technology.
[March 3, 2009, 23:00]
BT and NTL get wooden spoon for customer satisfaction
News ISPs by overall customer satisfaction How much do you love your ISP? If you're a customer of BT or NTL, you're most likely to be suffering from a lack of warm and fuzzy feelings towards your provider.
[May 5, 2006, 15:55]
Optician Enhances Customer Satisfaction With New Business Intelligence Solution
White Papers To ensure customer satisfaction and retain existing clients, it worked with a legacy Business Intelligence (BI) Query and Reporting solution. One of the leading British opticians, Dollond & Aitchison (D&A), operates in an increasingly competitive...
[January 1, 2007, 0:00]
Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction
White Papers The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts during seasonal...
[June 30, 2007, 1:00]
BT comes last for broadband satisfaction
News BT has come bottom of the eight major UK broadband providers in a customer-satisfaction survey. In the JD Power and Associates 2007 UK Broadband Internet Service Provider Satisfaction Study, the company scored 626 points out of a possible 1,000...
[December 7, 2007, 7:54]
Tianjin Mobile Improves Efficiency and Customer Satisfaction With BMC
White Papers Looking to enhance service quality and customer satisfaction, Tianjin Mobile Communications Co. Ltd.turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation...
[January 5, 2007, 0:00]
Why you should forget about customer satisfaction
News Most IT departments I encounter say "customer satisfaction" is among their key goals. Satisfaction comes from experience, not technology. My observation is that customer satisfaction is generally one of those goals that misleads people on both...
[March 30, 2005, 11:10]
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
White Papers Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The challenge was to develop a systematic way of managing...
[April 30, 2009, 1:19]
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
White Papers The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S.firms shows that the use of CRM...
[January 11, 2007, 0:00]
National University of Singapore's New Help Desk Solution Leads to Fewer Calls, Higher Customer Satisfaction
White Papers With the SPOC solution, NUS has improved service quality and obtained consistently excellent customer satisfaction levels. The National University of Singapore (NUS) already had a well-developed IT infrastructure to support its students and faculty.
[October 20, 2006, 0:00]
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
White Papers To improve customer communications, retention, and satisfaction, Volkswagen chose the mySAP Customer Relationship Management (mySAP CRM) solution. Headquartered in Wolfsburg, Germany, Volkswagen AG is a world-leading automobile manufacturer - the...
[September 14, 2007, 1:00]
Best Practices for Translating Customer Satisfaction into Revenue
White Papers Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
[November 9, 2009, 10:40]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Papers As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months. Looking to meet IT Infrastructure Library (ITIL) standards for best practices in...
[January 19, 2007, 0:00]
Forrester Strategies for Assessing IT Business Satisfaction
White Papers If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This new Forrester Research white paper explores the importance of assessing IT business satisfaction. Why assessing business satisfaction is key for IT success
[November 2, 2009, 13:35]
