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Satisfaction survey analysis using statistics: You'll be delighted with the results
White Papers Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk making important decisions based on incomplete or...
[October 7, 2009, 12:45]
User satisfaction survey form
White Papers User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. This revamped version of our sample survey offers a mix of easily answered check box questions designed to gauge user...
[May 16, 2006, 6:31]
Schiphol Airport: Service-Oriented Application Infrastructure Enhances Flexibility, Efficiency, and Satisfaction at One of Europe's Most Important Airport Hubs
White Papers It offers greater flexibility, increase efficiency, and enhanced satisfaction-for users and passengers. Information is the lifeblood of an airport. At Amsterdam's Schiphol Airport, up to 20,000 airport staff and 38 external companies-ranging from...
[September 16, 2004, 0:00]
Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
White Papers This paper explains how implementing six sigma can lower cost and raise satisfaction among customers. Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve...
[August 25, 2004, 10:33]
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
White Papers As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor intensive, manual complaint management process.
[April 30, 2009, 1:19]
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
White Papers Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The challenge was to develop a systematic way of managing...
[April 30, 2009, 1:19]
Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction
White Papers The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts during seasonal...
[June 30, 2007, 1:00]
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Papers Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer. Tallard Technologies distributes high-tech products to Latin American resellers. But sales and inventory transactions it conducted...
[July 25, 2009, 1:18]
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
White Papers To improve customer communications, retention, and satisfaction, Volkswagen chose the mySAP Customer Relationship Management (mySAP CRM) solution. Headquartered in Wolfsburg, Germany, Volkswagen AG is a world-leading automobile manufacturer - the...
[September 14, 2007, 1:00]
Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability
White Papers Finally, this paper reviews the specific usability improvements contained in Oracle's PeopleSoft Enterprise Service Solution 8.9 and how they can increase profits in your contact center and positively impact customer satisfaction levels, employee...
[August 4, 2005, 6:00]
National University of Singapore's New Help Desk Solution Leads to Fewer Calls, Higher Customer Satisfaction
White Papers With the SPOC solution, NUS has improved service quality and obtained consistently excellent customer satisfaction levels. The National University of Singapore (NUS) already had a well-developed IT infrastructure to support its students and faculty.
[October 20, 2006, 0:00]
The Process of Customer Satisfaction
White Papers All call centre businesses have an emphasis on service delivery in their mission statements, citing customer satisfaction as a key element of the companies objectives. The nature of the call centre business entails a fair degree of customer...
[August 14, 2003, 0:00]
Microsoft Dynamics Webcast: Learn How Microsoft Dynamics GP Human Resources Can Help You Reduce Costs and Increase Employee Satisfaction (Level 100)
White Papers The attendee will learn how to reduce costs and increase employee satisfaction with Microsoft Dynamics GP Human Resources. Managing the employees' payroll, training, time, and attendance does not have to be an overwhelming task.
[December 31, 2008, 0:00]
Optimizing Data Center Operations for Greater Service Availability and Higher Customer Satisfaction
White Papers In order to improve contribution margins from these offerings and achieve higher customer satisfaction, these data centers need to be optimally operated to economize costs while providing highly available services.
[April 26, 2006, 0:00]
Microsoft Office System Webcast: Consultants, Increase Client Satisfaction Using OneNote 2003 (Level 100)
White Papers The attendee of this webcast will learn how OneNote 2003 can help to deliver solutions with increased efficiency and higher client satisfaction. Microsoft Office OneNote 2003 is the new digital note-taking program that consultants can use to...
[November 7, 2008, 0:01]
POWEO Streamlines Business Processes to Improve Customer Satisfaction
White Papers The challenge was to place customer relations at the heart of business processes and capitalize on customer knowledge to increase customer satisfaction, and improve customer loyalty. POWEO wanted to ensure a competitive edge in the residential...
[October 11, 2008, 1:01]
ELDIM S.A. Increases Customer Satisfaction by 30% in Two Years
White Papers Deployed in only one month, Siebel CRM Professional Edition has enabled ELDIM to increase customer satisfaction and staff productivity by 30% in two years, as well as increase sales and marketing effectiveness.
[January 23, 2007, 0:00]
Consumer satisfaction with PCs drops
News Customer satisfaction with the PC industry isn't necessarily bad, but it could be much better. Overall, consumers rated their satisfaction with the maker of their PC three percent lower than last year, according to the American Customer...
[August 14, 2007, 9:47]
Do BT customers get satisfaction?
Talkback I can't get no satisfaction Isn't this poll a little bias, there are two options Yes, I've got no complaints Number 2 is a double negative therefore, in the poll you have two options, i'm hapy or i'm happy.
[August 7, 2006, 19:41]
Dell 2.0 to focus on customer satisfaction
News Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". We made a decision six to 12 months ago because we weren't pleased with our internal and external customer...
[September 13, 2006, 13:05]
