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Self-Service Initiative Puts The Customer Front And Center At MmO2 Plc
White Papers The company wanted to develop a customer self-service strategy that would not only increase satisfaction and reduce churn, but would also serve as a powerful differentiator in the highly competitive wireless communications arena.
[December 23, 2006, 0:00]
Patterns: Self-Service Application Solutions Using WebSphere V5.0 For ISeries
White Papers This paper focuses on the Self-Service Stand-Alone Single Channel application pattern for facilitating user access to business sites and the Self-Service Directly Integrated Single Channel application pattern for including one or more point-to...
[September 27, 2004, 3:00]
Bewag Aktiengesellschaft & Co. KG: Self-Service Portal For Major Customers
White Papers KG has evolved its customer services processes for its largest commercial customers from a staff-intensive and disparate set of services that were complicated to navigate, to a self-service online portal that gives them a complete overview of...
[September 16, 2004, 0:00]
Bill Acceptor Self Service Internet Kiosk Software
Downloads Turn your PC into Bill Operated self Service Internet Cafe, Internet Kiosk, or Bill Operated PC Game can Save you management cost, hiring cost.make profit for you Internet cafe and kiosk business. Weavefuture Bill Op Internet Cafe Kiosk Timer have...
[May 29, 2008, 22:16]
Softchoice Does It Right The First Time With Centralized Applications And Self-Service Capability
White Papers It developed an ability to support future growth with centralized HR shared service center, accuracy data thanks to self-service capabilities and failover capabilities ensured peace of mind. Softchoice Corporation manages the software and licensing...
[February 4, 2005, 23:00]
5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
White Papers This white paper reveals hidden pitfalls in self-service strategy and implementation. Based on experience distilled from hundreds of successful self-service implementations at world-class companies, the paper provides a best-practice approach that...
[November 10, 2005, 23:00]
Satisfy Consumer Demand For Self-Service And Reap The Benefits Of Self Checkout
White Papers Today's customers demand self service options. To stay competitive, you can now take advantage of self checkout solutions to enhance your store environment. This brief explains why self checkout capabilities matter for retailers and customers, and...
[February 13, 2007, 0:09]
Regional Healthcare Payer Empowers Providers With New Self-Service Tools Using IBM's Composite Business Services Platform
White Papers The challenge was to give healthcare providers highly personalized self-service tools to automate claims processing and error correction to increase provider satisfaction and reduce costs for both payer and provider.
[March 15, 2007, 0:00]
SAP Manager Self-Service: Tools For Smart Decisions And Lower Costs
White Papers SAP Manager Self-Service puts tools into the hands of your managers so they can make smart decisions and cut costs. Effective resource management (human capital and financial management and optimization of logistic processes) is one way your...
[December 6, 2004, 2:00]
Patterns: Connecting Self-Service Applications To The Enterprise Using The IBM EServer ISeries Server
White Papers The pattern discussed in this paper, Self-Service Directly Integrated Single Channel application pattern, covers Web applications that require one or more point-to-point connections with back end applications.
[September 30, 2004, 3:00]
MyDanka.com Enhances Service Delivery, Increases Operational Efficiency Through Self-Service
White Papers MyDanka.com implemented Oracle iStore to provide a secure Web portal with self-service functionality that allows customers to handle service requests, manage product configurations, and track orders, payments, shipments, returns, and contracts.
[December 23, 2006, 0:00]
Adobe Delivers Employee Self-Service Through Portal With MySAP ERP Human Capital Management
White Papers The solution and services offered were mySAP ERP Human Capital management, SAP Employee Self-Service, SAP Business Intelligence, a component of the SAP NetWeaver platform. The key benefits were a single portal for all HR data made tasks easier and...
[January 6, 2005, 23:00]
The Return On Investment Of A Customer Interaction Network With Speech Self Service
White Papers The business case and technical advantages for an IP Contact Center with a speech self-service solution are self-evident. Cisco performs an application discovery investigation and develops the business case for speech as well as completes an IP...
[July 20, 2006, 12:38]
Web Self-Service
White Papers Web Self-Service complements Solomon Desktop by providing Web-based applications to perform efficient and proactive Customer and Vendor relationship management, efficient Payroll Timesheet processing, and Web-based Project Time and Expense...
[December 23, 2003, 6:51]
Scottish And Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response And Sabio Voice Self-Service Deployment
White Papers The challenge was to increase number of customers using SSE's Meterline self-service application, as well as to improve the customer experience. As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice...
[April 28, 2007, 1:00]
Best Practices In Web Self-Service
White Papers In this paper readers will understand seven distinct visions of how and why Web self-service should be conceived, designed, and implemented. The most important theme to understand is that all these objectives depend on both parties, businesses and...
[January 11, 2007, 0:00]
NorthPort Streamlines Operations With Self-Service Employee Kiosks
White Papers NorthPort teamed with IBM Global Services - Application Management Services and Worldwide Strategic Outsourcing to pilot a solution that, when fully implemented by late 2005, will include six self-service kiosks at NorthPort ground handling...
[November 10, 2006, 0:00]
JiJi Self Service Password Reset
Downloads With JiJi Self Service Password Reset (JSSPR), end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical helpdesk professionals. Gartner states that 30% of helpdesk queries are...
[August 4, 2008, 0:01]
The Truth About Web Self-Service: Five Common Myths Exploded
White Papers Customer self-service over the web presents great opportunity for businesses that take an outside-in view to self-service and implement organization-wide strategies to embed customer-oriented self-service processes through out the company.
[May 5, 2005, 3:00]
Internet Cyber Cafe Self Service Server
Downloads Turning your Internet Cafe Cyber Cafe into a Self Service (Coin Operated or Bill Operated) Internet Cafe.Save you thousands USD on management cost, hiring cost. It is very simple to work: Customer goes to Payment Station and selects a Self Service...
[February 26, 2008, 23:46]
