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Self-Service Initiative Puts the Customer Front and Center at mmO2 plc
White Papers The company wanted to develop a customer self-service strategy that would not only increase satisfaction and reduce churn, but would also serve as a powerful differentiator in the highly competitive wireless communications arena.
[December 23, 2006, 0:00]
Self-Service That Really Serves
White Papers Though still young, the self-service market has been rapidly evolving. While many organizations have not been satisfied with most systems' ability, self-service capabilities have finally caught up with customer expectations.
[December 1, 2009, 8:18]
Self-Service Group Management
White Papers This paper is a guide for IT specialists, Business and Technical decision makers looking to improve the efficiency of their organizations through self-service group management. This paper discusses the uses of Active Directory Security Groups and...
[May 1, 2009, 1:18]
The Power of Retail Self-Service Solutions
White Papers Retailers are embracing self-service solutions at a rapid pace, deploying new technology to reduce costs, attain and improve customer relations, and remain competitive. This paper details the evolution of retail self-service, and explains how...
[June 7, 2006, 1:00]
Password Self-Service: Taking the Strain Off of Helpdesks
White Papers Novell offers a solution through Password Self-service capabilities, which enforce strong security policies while providing ways for users to manage their own passwords - even when they have forgotten them.
[October 30, 2009, 2:10]
SARES-REGIS Group Delivers Self Service and New Options to Employees and Clients
White Papers The company implemented Oracle's JD Edwards EnterpriseOne Human Capital Management and Financial Management solutions, delivering new self-service options and simplifying financial management companywide.
[June 30, 2007, 1:00]
NorthPort Streamlines Operations With Self-Service Employee Kiosks
White Papers NorthPort teamed with IBM Global Services - Application Management Services and Worldwide Strategic Outsourcing to pilot a solution that, when fully implemented by late 2005, will include six self-service kiosks at NorthPort ground handling...
[November 10, 2006, 0:00]
5 Web Self-Service Pitfalls: What every Contact Center Manager Must Know
White Papers This white paper reveals hidden pitfalls in self-service strategy and implementation. Based on experience distilled from hundreds of successful self-service implementations at world-class companies, the paper provides a best-practice approach that...
[November 10, 2005, 23:00]
Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
White Papers The challenge was to increase number of customers using SSE's Meterline self-service application, as well as to improve the customer experience. As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice...
[April 28, 2007, 1:00]
Blue Cross and Blue Shield of Kansas City Expands Self-Service Human Resources Capabilities
White Papers The challenges were to integrate learning records held in multiple databases with human resources system to eliminate redundancy and improve reporting accuracy and improve self-service human resources capabilities to minimize paper-based processes...
[October 30, 2009, 2:12]
How Is IP-Based Speech Self-Service Changing the Rules?
White Papers World-class customer service organizations understand that effective, speech-based self-service can work wonders in balancing the challenges between cost containment and improving customer service. But most organizations are only beginning to...
[July 20, 2006, 0:00]
Improving Business Effectiveness With Self-Service and Speech Market Innovations
White Papers The person should tap into the power of cutting-edge self-service capabilities to provide a dynamic personalized customer experience and instantaneous collaboration using any device. In order to provide exceptional service, the person must take...
[July 20, 2006, 0:00]
MSDN Webcast: Windows Embedded Enterprise Kiosk and Self-Service Solutions (Level 100)
White Papers The attendee of this webcast will learn more about Windows Embedded Enterprise kiosk and self-service solutions. Windows Embedded Enterprise offers a productive set of tools and technologies and an active development community to give kiosk and...
[November 6, 2008, 0:01]
Usability Guidelines for Self-Service Touch-Screen Kiosks
White Papers The self-service, touch-screen kiosk must be easy and simple to use by people who have little computer experience, a low literacy level, and no prior experience with the kiosk application. In addition, touch-screen users expect to spend a short...
[October 30, 2009, 1:38]
Oracle's PeopleSoft Enterprise ELM 9.0 Self-Service With Oracle 10g on IBM BladeCenter
White Papers This paper provides an overview of the test results from Oracle's PeopleSoft Enterprise Learning Management 9.0 Self-Service with Oracle Database10g benchmark run on the IBM BladeCenter hardware platform.
[April 9, 2008, 1:02]
Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now
White Papers Self-service can satisfy the needs of both business and customers, but only when designed and deployed in a manner that is valuable to the customer and valuable to the bottom line. Customers have less disposable income and are more apt to shop...
[August 7, 2009, 1:20]
Genworth Financial Canada Accelerates Loan Application Processes With Self Service Portal
White Papers Genworth Financial wanted to strengthen already high customer service levels, which are required in the highly competitive financial services market and maintain competitive edge with a self-service Web site that provides customers with clear...
[April 3, 2009, 1:22]
Best Practices in Web Self-Service
White Papers In this paper readers will understand seven distinct visions of how and why Web self-service should be conceived, designed, and implemented. The most important theme to understand is that all these objectives depend on both parties, businesses and...
[January 11, 2007, 0:00]
Adobe Delivers Employee Self-Service Through Portal With mySAP ERP Human Capital Management
White Papers The solution and services offered were mySAP ERP Human Capital management, SAP Employee Self-Service, SAP Business Intelligence, a component of the SAP NetWeaver platform. The key benefits were a single portal for all HR data made tasks easier and...
[January 6, 2005, 23:00]
MyDanka.com Enhances Service Delivery, Increases Operational Efficiency Through Self-Service
White Papers MyDanka.com implemented Oracle iStore to provide a secure Web portal with self-service functionality that allows customers to handle service requests, manage product configurations, and track orders, payments, shipments, returns, and contracts.
[December 23, 2006, 0:00]
