Previous
Self-Service That Really Serves
White Papers Though still young, the self-service market has been rapidly evolving. While many organizations have not been satisfied with most systems' ability, self-service capabilities have finally caught up with customer expectations.
[September 28, 2009, 14:07]
Self-Service Initiative Puts the Customer Front and Center at mmO2 plc
White Papers The company wanted to develop a customer self-service strategy that would not only increase satisfaction and reduce churn, but would also serve as a powerful differentiator in the highly competitive wireless communications arena.
[December 23, 2006, 0:00]
Self-Service Group Management
White Papers This paper is a guide for IT specialists, Business and Technical decision makers looking to improve the efficiency of their organizations through self-service group management. This paper discusses the uses of Active Directory Security Groups and...
[May 1, 2009, 1:18]
Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
White Papers The challenge was to increase number of customers using SSE's Meterline self-service application, as well as to improve the customer experience. As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice...
[April 28, 2007, 1:00]
Oracle's PeopleSoft Enterprise ELM 9.0 Self-Service With Oracle 10g on IBM BladeCenter
White Papers This paper provides an overview of the test results from Oracle's PeopleSoft Enterprise Learning Management 9.0 Self-Service with Oracle Database10g benchmark run on the IBM BladeCenter hardware platform.
[April 9, 2008, 1:02]
Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration
White Papers Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and processes from multiple organizations. Tune into this webcast to learn how Opal quickly and successfully delivered their customer...
[February 19, 2008, 5:51]
Usability Guidelines for Self-Service Touch-Screen Kiosks
White Papers The self-service, touch-screen kiosk must be easy and simple to use by people who have little computer experience, a low literacy level, and no prior experience with the kiosk application. In addition, touch-screen users expect to spend a short...
[June 11, 2009, 1:20]
Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now
White Papers Self-service can satisfy the needs of both business and customers, but only when designed and deployed in a manner that is valuable to the customer and valuable to the bottom line. Customers have less disposable income and are more apt to shop...
[August 7, 2009, 1:20]
Internet Cyber Cafe Self Service Client
Downloads Save you thousands USD on management cost, hiring cost, make profit for you Internet cafe by turning your Internet Cafe Cyber Cafe into a Self Service (Coin Operated or Bill Operated) Internet Cafe. It is very simple to work: Customer goes to...
[March 13, 2008, 10:59]
NorthPort Streamlines Operations With Self-Service Employee Kiosks
White Papers NorthPort teamed with IBM Global Services - Application Management Services and Worldwide Strategic Outsourcing to pilot a solution that, when fully implemented by late 2005, will include six self-service kiosks at NorthPort ground handling...
[November 10, 2006, 0:00]
MyDanka.com Enhances Service Delivery, Increases Operational Efficiency Through Self-Service
White Papers MyDanka.com implemented Oracle iStore to provide a secure Web portal with self-service functionality that allows customers to handle service requests, manage product configurations, and track orders, payments, shipments, returns, and contracts.
[December 23, 2006, 0:00]
The Power of Retail Self-Service Solutions
White Papers Retailers are embracing self-service solutions at a rapid pace, deploying new technology to reduce costs, attain and improve customer relations, and remain competitive. This paper details the evolution of retail self-service, and explains how...
[June 7, 2006, 1:00]
SARES-REGIS Group Delivers Self Service and New Options to Employees and Clients
White Papers The company implemented Oracle's JD Edwards EnterpriseOne Human Capital Management and Financial Management solutions, delivering new self-service options and simplifying financial management companywide.
[June 30, 2007, 1:00]
5 Web Self-Service Pitfalls: What every Contact Center Manager Must Know
White Papers This white paper reveals hidden pitfalls in self-service strategy and implementation. Based on experience distilled from hundreds of successful self-service implementations at world-class companies, the paper provides a best-practice approach that...
[November 10, 2005, 23:00]
Adobe Delivers Employee Self-Service Through Portal With mySAP ERP Human Capital Management
White Papers The solution and services offered were mySAP ERP Human Capital management, SAP Employee Self-Service, SAP Business Intelligence, a component of the SAP NetWeaver platform. The key benefits were a single portal for all HR data made tasks easier and...
[January 6, 2005, 23:00]
Password Self-Service: Taking the Strain Off of Helpdesks
White Papers Novell offers a solution through Password Self-service capabilities, which enforce strong security policies while providing ways for users to manage their own passwords - even when they have forgotten them.
[September 15, 2007, 1:01]
How Is IP-Based Speech Self-Service Changing the Rules?
White Papers World-class customer service organizations understand that effective, speech-based self-service can work wonders in balancing the challenges between cost containment and improving customer service. But most organizations are only beginning to...
[July 20, 2006, 0:00]
Best Practices in Web Self-Service
White Papers In this paper readers will understand seven distinct visions of how and why Web self-service should be conceived, designed, and implemented. The most important theme to understand is that all these objectives depend on both parties, businesses and...
[January 11, 2007, 0:00]
Genworth Financial Canada Accelerates Loan Application Processes With Self Service Portal
White Papers Genworth Financial wanted to strengthen already high customer service levels, which are required in the highly competitive financial services market and maintain competitive edge with a self-service Web site that provides customers with clear...
[April 3, 2009, 1:22]
Putting a lid on CRM costs with self-service
News Self-service CRM lets customers find immediate answers to many of their questions through FAQs and search-and-browse tools. With 35,000 to 45,000 individual visits to our Web site daily, it became obvious that our consumers were active Internet...
[July 16, 2002, 14:52]
