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EMT Goes for Integrated Service Assurance: Converged IT and Telco Monitoring Boost Management Efficiency
White Papers EMT, Estonia's incumbent mobile operator, has successfully completed the first phase of its Integrated Service Assurance project. The driving force of this project was the need to achieve more with less - ensuring sustained service quality in the...
[March 9, 2006, 23:00]
A Framework for Service Quality Assurance Using Event Correlation Techniques
White Papers Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, expressed by quality of service parameters, are met.
[March 17, 2006, 0:01]
Achieving Top Performance and User Experience With Next Generation Services and Applications
White Papers The traditional network-based service assurance tools can only show part of the picture. New service assurance solutions must include real-time, always-on Application Performance Management (APM) function.
[August 15, 2009, 1:20]
IPTV: More Than a Pretty Picture
White Papers In order to address this challenge, IPTV service providers must deploy service assurance solutions that take a broader look at both networks and application stacks. Deep real-time APM must be included as a key component of new service assurance...
[August 7, 2009, 1:20]
Webinar: Access Assurance in the Cloud
White Papers But before the organization considers moving mission-critical applications and data onto cloud-based platforms, one needs to be confident that the same levels of access assurance that one require for internal applications will be applied in the...
[November 27, 2009, 23:00]
Home Office admits data retention plans
News The ISPA bulletin appears to be an official Government assurance that no expanded powers will be sought. The Home Office admission doesn't directly contradict that assurance, but it does raise the question of why officials are planning reserve...
[October 26, 2001, 18:25]
Browne: MoD lost three unencrypted laptops
News Lieutenant General Sir Edmund Burton, who advises the government on information assurance strategy, has been appointed to look into the incident and produce a report. We will require satisfactory answers from the MoD and a firm assurance that steps...
[January 22, 2008, 10:37]
ID card costs rise amid security concerns
News In only a minority of cases — requiring the highest standard of identity assurance — will it be necessary to check identity against information on the NIR. Whenever the highest level of identity assurance is vital to prevent fraudulent and criminal...
[November 10, 2008, 8:53]
UK launches dedicated cybersecurity agency
News Information assurance has been about building stronger walls, but there's only so much you can do. Other government agencies involved include the Department of Business, Innovation and Skills (BIS); the Central Sponsor for Information Assurance...
[June 25, 2009, 10:00]
Vista in the enterprise review
Reviews Microsoft wants enterprise users to move onto its Software Assurance (SA) programme, which is subscription-based, rather than volume licensing which has been the traditional way of buying software. However, these and other enhancements are only...
[July 12, 2007, 14:43]
ID must 'engage consumers' hearts and minds'
News Crosby writes that there is a "fundamental" difference between providing individuals with a useful "ID assurance" service, which they would use enthusiastically and frequently in the manner of Google's free service, and constructing an "ID...
[March 10, 2008, 10:39]
Businesses offered free trial of Windows 7
News Last month, Microsoft made Windows 7 available to MSDN and TechNet subscribers, as well as to companies on a Software Assurance plan. From Tuesday, Microsoft is offering a 90-day trial of Windows 7 Enterprise for IT professionals who do not have a...
[September 3, 2009, 15:20]
Time Dependent Priorities in Call Centers
White Papers This paper shows how time dependent priorities can be applied to providing service assurance in a call center. The main contribution of the paper is the transfer of several results derived in the field on Proportional Differentiated Services...
[July 25, 2006, 3:16]
Improve operational efficiencies through effective management
White Papers This paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Service providers in the communications, media, and entertainment industries are undergoing...
[August 11, 2009, 11:57]
Customer Service Excellence
White Papers New applications maximize interactions to ensure superior customer service while enabling quality assurance and optimized workforce performance. Customers need round-the-clock access to bank services.
[May 24, 2005, 0:00]
TeleManagement World 2006: Helping the Telcos to Survive
White Papers This webcast discusses how telecoms and service providers are losing revenue and missing new opportunities, and why revenue assurance is important for operational efficiency.
[December 14, 2007, 0:01]
Boost Revenue and Customer Satisfaction With Managed Application-Acceleration Service
White Papers Enterprises that centralize their application, file, and print services need assurance that their branch-office employees can access services over the WAN as quickly as they could over the LAN. A burgeoning global trend toward branch-infrastructure...
[June 13, 2008, 1:01]
DataLinx Push2Test Helps Cut Support Costs for Internet-Based Services
White Papers DataLinx Push2Test is a diagnostics and service assurance tool for providers of IP-based services over traditional telecom and broadband Internet services. Due to Network Address Translation (NAT) by modems or routers, service providers can't...
[May 17, 2007, 1:00]
Vantage Service Check: Driving Support Costs Out of Internet Services Delivery While Discovering New Revenue Opportunities
White Papers Introduction of full triple-play services will add significant complexity to the service assurance and troubleshooting process. What was in the past a "Best effort" Internet "pipe" is rapidly becoming a performance-based voice and video service...
[March 20, 2008, 0:02]
HP OpenView Network Services Management Solution for MPLS Networks
White Papers Specifically for service providers, HP offers the HP OpenView Operations Support System (OSS) Portfolio, which includes this Network Services Management solution with additions for service assurance, products for service activation and usage...
[January 10, 2005, 2:00]
