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TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework
White Papers The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service Support, which addresses more of the technology related processes. In this installment in the TeamQuest ITIL series...
[January 23, 2007, 0:00]
Delivery Service Gains Efficiency, Eases Workflow Complexity With Mobile Devices
White Papers Operating in the fast-paced delivery industry, California Overnight sought a way to streamline driver communication and customer service for its overnight package deliveries. Drivers often had to retrace their steps to pick up packages, and...
[November 10, 2006, 0:00]
Service Delivery Technologies for Metro Ethernet Networks
White Papers While the standard IEEE 802.3 Ethernet LAN protocol is still used, service delivery technologies needed to be added in order to create an Ethernet service. Three service delivery technologies can be used to provide Ethernet services - namely, IEEE...
[September 15, 2007, 1:01]
Applying the IT Service CMM Model in a University Service Delivery Environment
White Papers This paper will discuss the experience in applying the ITS-CMM to an IT service delivery environment, specifically a centralized help desk. The IT Service - Capability Maturity Model (ITS-CMM) is a standard methodology for assessing the...
[March 17, 2006, 0:01]
Amazon launches content-delivery service
News Amazon has launched its cloud-based content-delivery service, CloudFront. Amazon will charge for the service on a per-use basis, as opposed to the contract approach taken by content-delivery-network rivals such as Akamai.
[November 18, 2008, 16:19]
Taking the Guesswork Out of ITIL: How Real-Time Analysis Software From Netuitive Helps Establish a Reliable Foundation for Service Delivery and Service Support
White Papers For organizations seeking these goals through ITIL, Netuitive software facilitates the delivery and sustainability of the ITIL Service Delivery and Service Support modules, which represent the very core of the ITIL framework.
[March 2, 2009, 22:51]
HP: EDS job cuts won't affect service delivery
News However, PCS's Jim Hanson, the national officer representing union members employed by EDS, is sceptical so many jobs can be eliminated without apparently having any impact on service delivery. According to the Public and Commercial Services Union...
[October 10, 2008, 9:59]
The Service Delivery Platform
White Papers Implementing SOA requires a service delivery platform. SOA enables greater reuse of IT assets, faster delivery of value to the business, and greater adaptability to support ongoing change. This webcast will focus on best practices and examples for...
[September 10, 2004, 3:00]
Activate ITIL's Service Delivery
White Papers This webcast explains how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, for improved service management and business alignment.
[November 9, 2005, 23:00]
Building a New Generation of Communication Services Using Macromedia Flash and HP Service Delivery Platform
White Papers This paper is intended to provide Macromedia Flash and Flash Lite application developers with an understanding of how to integrate telephony and other communication services into Flash based applications using HP Service Delivery Platform (SDP).
[March 7, 2007, 0:00]
Amazon set to launch content-delivery service
News Amazon.com is creating a new content-delivery service aimed at developers and businesses that it expects to launch by year's end. Amazon's content delivery service is hoping to make its money by allowing customers to pay as they go when using the...
[September 19, 2008, 11:58]
A Breakthrough in Service Delivery for Data Center Workloads
White Papers Transforming the data center into a cloud infrastructure can significantly lower the cost of data center service delivery and significantly improve service levels. Success in the new smarter planet demands reduced cost of ownership, more...
[September 19, 2009, 1:22]
On Demand Service Delivery for SOA Environments
White Papers This paper describes a self-service delivery solution that is built on a service-oriented framework. It supports the full life cycle of a service delivery from order placement through final reporting and billing.
[April 21, 2007, 1:00]
A Real polite music delivery service
News Audio giant RealNetworks has teamed up with Backweb Technologies to create what the duo term an 'automatic digital music delivery service'. Codenamed Quicksilver, the service will allow the millions of RealJukebox users to automatically receive...
[January 20, 2000, 12:10]
Infrastructure Optimization Drives Efficient Service Delivery
White Papers This increases IT complexity, negatively impacts service and makes it difficult to control operating expenses because staff must focus on performing day-to-day management tasks instead of improving service delivery.
[May 11, 2007, 1:00]
Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy
White Papers This service-centric visibility will give them the "Heads Up" needed to avert developing IT issues that present risk to service delivery and the insight needed to quickly fix issues and regain service quality when it is compromised.
[August 15, 2009, 1:20]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Papers View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Discover strategies that every IT help desk should practice for improved IT service...
[April 8, 2009, 15:54]
Improve Service Delivery by Simplifying Network Change and Configuration Management
White Papers BMC Configuration Automation for Networks improves service delivery and resource efficiency through network automation and policy enforcement. The smallest human error can cause widespread service failures.
[August 1, 2009, 1:21]
The Issue: How to Design and Deploy a Global Service Delivery Model
White Papers Buyers must develop service delivery and governance models that reflect the needs and requirements of global sourcing. These models must account for the dynamic and changing nature of the global service provider landscape, while also recognizing...
[November 28, 2008, 23:00]
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
White Papers Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their latest "big idea" report.
[October 26, 2009, 11:54]
