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Service Delivery Management: Solutions for Telecom
White Papers The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best practices for service level and business service management to many of the world's...
[August 9, 2006, 1:00]
TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework
White Papers The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service Support, which addresses more of the technology related processes. In this installment in the TeamQuest ITIL series...
[January 23, 2007, 0:00]
Delivery Service Gains Efficiency, Eases Workflow Complexity With Mobile Devices
White Papers Operating in the fast-paced delivery industry, California Overnight sought a way to streamline driver communication and customer service for its overnight package deliveries. Drivers often had to retrace their steps to pick up packages, and...
[November 10, 2006, 0:00]
Service Delivery Technologies for Metro Ethernet Networks
White Papers While the standard IEEE 802.3 Ethernet LAN protocol is still used, service delivery technologies needed to be added in order to create an Ethernet service. Three service delivery technologies can be used to provide Ethernet services - namely, IEEE...
[September 15, 2007, 1:01]
Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy
White Papers This service-centric visibility will give them the "Heads Up" needed to avert developing IT issues that present risk to service delivery and the insight needed to quickly fix issues and regain service quality when it is compromised.
[August 15, 2009, 1:20]
Extending Radia Into a Service Delivery Controller
White Papers This paper shows how a Service Delivery Controller (SDC) can be created for Radia such that Radia can participate and operate as part of a broader management context that is highly automated and driven by external policy.
[January 4, 2006, 0:01]
Amazon set to launch content-delivery service
News Amazon.com is creating a new content-delivery service aimed at developers and businesses that it expects to launch by year's end. Amazon's content delivery service is hoping to make its money by allowing customers to pay as they go when using the...
[September 19, 2008, 11:58]
Activate ITIL's Service Delivery
White Papers This webcast explains how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, for improved service management and business alignment.
[November 9, 2005, 23:00]
The Service Delivery Platform
White Papers Implementing SOA requires a service delivery platform. SOA enables greater reuse of IT assets, faster delivery of value to the business, and greater adaptability to support ongoing change. This webcast will focus on best practices and examples for...
[September 10, 2004, 3:00]
Applying the IT Service CMM Model in a University Service Delivery Environment
White Papers This paper will discuss the experience in applying the ITS-CMM to an IT service delivery environment, specifically a centralized help desk. The IT Service - Capability Maturity Model (ITS-CMM) is a standard methodology for assessing the...
[March 17, 2006, 0:01]
Building a New Generation of Communication Services Using Macromedia Flash and HP Service Delivery Platform
White Papers This paper is intended to provide Macromedia Flash and Flash Lite application developers with an understanding of how to integrate telephony and other communication services into Flash based applications using HP Service Delivery Platform (SDP).
[March 7, 2007, 0:00]
IT Infrastructure Support: Evolving Service Delivery Models to Drive Business Value
White Papers Outsourcers face a constant search for greater cost optimization of IT infrastructures and support to achieve low cost service delivery models. In light of market trends, OAO Technology Solutions shares its views on key performance criteria that...
[November 9, 2009, 4:08]
Optimizing Broadband Service Delivery: Centralized Subscriber Intelligence and a Consolidated Service Edge
White Papers DSL architectures are increasingly migrating to Ethernet access to evolve from low-speed delivery to an infrastructure that can support high subscriber bit rates and rich services. As part of this migration, service providers are addressing the...
[October 19, 2007, 1:00]
Optimize Service Delivery: Leveraging People and Projects to Drive Strategic Value
White Papers Service delivery organizations, whether IT, R&D, or professional services organizations, are under increased pressure to reduce costs, meet new business challenges head-on, and maintain their flexibility and capabilities in the face of challenging...
[August 9, 2006, 1:00]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Papers View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Discover strategies that every IT help desk should practice for improved IT service...
[April 8, 2009, 15:54]
HP: EDS job cuts won't affect service delivery
News However, PCS's Jim Hanson, the national officer representing union members employed by EDS, is sceptical so many jobs can be eliminated without apparently having any impact on service delivery. According to the Public and Commercial Services Union...
[October 10, 2008, 9:59]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Papers Most buyers will require a combination of service delivery options, from internal distributed delivery to domestic shared services, offshore captive operations, and third-party outsourcing, to achieve their performance, productivity and cost...
[April 1, 2009, 3:22]
Amazon launches content-delivery service
News Amazon has launched its cloud-based content-delivery service, CloudFront. Amazon will charge for the service on a per-use basis, as opposed to the contract approach taken by content-delivery-network rivals such as Akamai.
[November 18, 2008, 16:19]
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
White Papers Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their latest "big idea" report.
[October 26, 2009, 11:54]
London to get 24-hour online delivery service
News Londoners will soon be able to enjoy the same advantages as New Yorkers with the arrival of a 24-hour online delivery service. Urbanfetch guarantees free delivery in under an hour and has a no-tipping policy for its couriers.
[November 23, 1999, 13:22]
