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Service Delivery Innovation: Creating Client Value And Enhancing Profitability
White Papers To succeed in this environment, professional services firms must continually improve their service delivery methods to increase client value and profitability and lower costs. This SAP paper reviews the forces that affect the professional services...
[January 1, 1970, 0:59]
Service Delivery And Operations Objectives: Listening To Call Centre Customers
White Papers This paper argues that, in services, the participation of the customer in service delivery means that the traditional resource utilisation/customer satisfaction dichotomy used by many operations managers is too simplistic.
[January 1, 1970, 0:59]
Delivery Service Gains Efficiency, Eases Workflow Complexity With Mobile Devices
White Papers Operating in the fast-paced delivery industry, California Overnight sought a way to streamline driver communication and customer service for its overnight package deliveries. Drivers often had to retrace their steps to pick up packages, and...
[January 1, 1970, 0:59]
TeamQuest And ITIL: Part 2 - Service Delivery The Cornerstone Of The ITIL Framework
White Papers The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service Support, which addresses more of the technology related processes. In this installment in the TeamQuest ITIL series...
[January 1, 1970, 0:59]
Service Delivery Management
White Papers Service Delivery Management helps product (OEM) service and third party service providers to optimize and effectively manage customers, assets, and the workforce. Service Delivery Management is a holistic approach to "service" for optimizing your...
[January 1, 1970, 0:59]
Service Delivery Management: Solutions For Telecom
White Papers The process of managing service delivery in the telecom sector is becoming increasingly difficult. Oblicore provides service delivery management software and best practices for service level and business service management to many of the world's...
[January 1, 1970, 0:59]
Service Delivery Technologies For Metro Ethernet Networks
White Papers While the standard IEEE 802.3 Ethernet LAN protocol is still used, service delivery technologies needed to be added in order to create an Ethernet service. Three service delivery technologies can be used to provide Ethernet services - namely, IEEE...
[January 1, 1970, 0:59]
Web-Based Service Delivery Falling Short Of Its Promise
White Papers Learn how best-of-breed Web-based service-delivery applications, coupled with a strong knowledge management strategy, can increase customer satisfaction and loyalty Find out how proactive service delivery can minimize reactive cases and resolve...
[January 1, 1970, 0:59]
Optimizing Broadband Service Delivery: Centralized Subscriber Intelligence And A Consolidated Service Edge
White Papers DSL architectures are increasingly migrating to Ethernet access to evolve from low-speed delivery to an infrastructure that can support high subscriber bit rates and rich services. As part of this migration, service providers are addressing the...
[January 1, 1970, 0:59]
Viewing IT Service Delivery From The Risk Management Perspective
White Papers This webcast focuses on measuring and managing the risk of service delivery failure at a minimal cost while preserving agility. Many discussions center on delivering IT services for minimal cost while maximizing agility and consistency.
[January 1, 1970, 0:59]
Outsourcing: The Integrated Service Delivery Strategy
White Papers To successfully implement an Integrated Service Delivery strategy, you must first develop a job ticket that defines the problem or problems to be addressed, determines the scope of the work to be outsourced, and identifies expected deliverables.
[January 1, 1970, 0:59]
Optimize Service Delivery: Leveraging People And Projects To Drive Strategic Value
White Papers Service delivery organizations, whether IT, R&D, or professional services organizations, are under increased pressure to reduce costs, meet new business challenges head-on, and maintain their flexibility and capabilities in the face of challenging...
[January 1, 1970, 0:59]
Centrata Service Delivery Management Suite 4.0
White Papers Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog...
[January 1, 1970, 0:59]
Forrester Best Practices: Improve IT Service Delivery And Support With Remote Services
White Papers View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Discover strategies that every IT help desk should practice for improved IT service...
[January 1, 1970, 0:59]
BASF AG Transforms HR Service Delivery
White Papers BASF AG created self-service opportunities for employees, optimized application-based HR processes and focused HR managers on key HR management tasks by implementing HRdirekt, a new centralized HR service delivery model designed and supported by...
[January 1, 1970, 0:59]
ROI Of Service Delivery Management: Myth Or Reality?
White Papers This webcast discusses role of Service Delivery Management for IT and Shared Services including an in-depth look at the front-end economics of this technology: What are the real savings vs.the hype. This will arm you with a basic understanding of...
[January 1, 1970, 0:59]
The Service Delivery Platform
White Papers Implementing SOA requires a service delivery platform. SOA enables greater reuse of IT assets, faster delivery of value to the business, and greater adaptability to support ongoing change. This webcast will focus on best practices and examples for...
[January 1, 1970, 0:59]
Service Management In Turbulent Times: An Iterative Implementation To Improve Technology Service Delivery
White Papers Service Management helps align IT service delivery and operations to Business needs by focusing on an integrated process-based approach. And ITIL (IT Infrastructure Library), considered the de-facto industry framework for Service Management Best...
[July 11, 2008, 1:20]
On Demand Service Delivery For SOA Environments
White Papers This paper describes a self-service delivery solution that is built on a service-oriented framework. It supports the full life cycle of a service delivery from order placement through final reporting and billing.
[January 1, 1970, 0:59]
Mobile Service Delivery Platform
White Papers The HP Mobile Service Delivery Platform (MSDP) gives MNOs/MVNOs (Mobile Virtual Network Operator) a fast start deploying an environment that makes it easy for services/content providers to assimilate into the MNOs' mobile services delivery...
[January 1, 1970, 0:59]
