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Service Level Agreement Compliance Monitoring Based on RFID Events
White Papers These technical premises enable the development of new approaches towards evaluating Service Level Agreement compliance of service providers. Cross-company gathering of information about physical goods using RFID increases the transparency in...
[April 14, 2009, 0:00]
Service Level Agreement in the Data Center
White Papers Key to the success of such a system is a sound Service Level Agreement (SLA). This is why an effective and efficient Service Level Management (SLM) system is important. Aside from being able to deliver highly available, reliably performing systems...
[July 29, 2004, 3:00]
Service Level Agreement Management With Adaptive Coordination
White Papers Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a customer or provider.
[November 26, 2007, 1:49]
Service Level Definitions Implementation Agreement
White Papers They are suitable for reference by network Service Level Agreement (SLA) documents established between the network service provider and the customer. This document establishes a Frame Relay Forum Implementation Agreement on the definitions of...
[June 22, 2007, 3:00]
SLA 101: What to Look for in a Service-Level Agreement
White Papers One of the biggest differences among providers of security services is the Service-Level Agreement (SLA). Many IT administrators aren't comfortable handing over control of the most critical security components of their infrastructure.
[August 23, 2006, 1:00]
Web Service Level Agreement (WSLA) Language Specification
White Papers This paper describes the specification language for service level agreements for Web Services, the Web Service Level Agreement (WSLA) language. Primarily, this is the obligation of a service provider to perform a service according to agreed-upon...
[August 23, 2006, 1:00]
Policy and Procedures: Help Desk Service Level Agreement (SLA)
White Papers To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service Level Agreement outlining specific services, priorities, and responsibilities related to the support of technology.
[March 2, 2009, 20:19]
Extending WS-Agreement for Dynamic Negotiation of Service Level Agreements
White Papers Services in commercial or scientific environments often need to be delivered at guaranteed service level. WS-Agreement is a proposed recommendation of the Open Grid Forum (OGF) defining a language and a protocol to create SLAs.
[February 4, 2009, 23:00]
Service Level Agreement: Consequence for Non-Performance
White Papers This paper examines the ongoing challenge of establishing effective consequences for nonperformance in Service Level Agreements (SLAs). The service provider expects to make a reasonable profit while satisfying the client.
[October 30, 2007, 23:29]
Service Level Agreement Provisioning and Monitoring for End to End QoS
White Papers This paper proposes a coupled procedure for the establishment of end to end Service Level Agreements (SLAs) along with the service provisioning in order to assure that the service and network providers comply with the level of QoS that the...
[September 11, 2008, 1:01]
How Service Agreement and Service Level Agreements Protect Your Assets and Money
White Papers Service levels to be designated for technical or other performance should be set forth in an exhibit to the agreement and stated in detail; these some times also include financial penalties or rewards.
[August 26, 2006, 0:00]
Slam Dunk! or How to Score Full Points on Performance in Service Level Agreement Management
White Papers Service Level Agreements (SLAs) are used to define the provision of computer services and constrain both the providers and users. The key requirement is to establish achievable performance indicators which can be measured.
[March 2, 2009, 20:20]
Web Services Service Level Management: Overview of Service Level Agreement Languages, Support Infrastructures and Tools
White Papers This paper focuses on management and in service-level management in particular, comparing approaches in web services languages, support infrastructures and tools to investigate the differences and commonalities in current research initiatives.
[March 10, 2007, 0:00]
CEE Computing Service Level Agreement
White Papers The paper by University of California, Berkeley defines the computing services that the CEE department provides to its faculty, staff, students, post-doctoral, and visiting scholars (a.k.a "the CEE community").
[February 2, 2009, 0:00]
Asia-Pacific: Negotiating a Service Level Agreement
White Papers This webcast will provide an overview on what should be included in a good SLA, work with clients to create an effective SLA, how SLAs can increase client satisfaction, address non-performance issues (e.g.penalty clauses, etc.and avoid pitfalls...
[August 28, 2004, 0:00]
The Importance of Service Level Agreements in Outsourcing Contracts
White Papers The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement and are a critical factor in long-term success. Effective SLAs are extremely important to ensure effective outsourcing engagements.
[August 23, 2006, 1:00]
SLA Automated Negotiation Manager for Computing Services
White Papers In the computing service supply industry, Service Level Agreements (SLAs) are commonly prepared and signed agreements between the service provider and its customers. This paper focuses on at the steps and activities that the service provider can...
[September 11, 2008, 1:01]
Amazon cloud service out of beta, adds Windows
News Along with those moves, EC2 now comes with a service-level agreement, a formal commitment that the service will be available at least 99.95 percent of the time. Previously, the only AWS component with a service-level agreement was the Simple...
[October 24, 2008, 10:10]
Google announces pricing for App Engine use
News However, the service hasn't even attained beta level, much less a service-level agreement (SLA) that promises refunds if the service goes down for too long. When Google launched App Engine last April, it was available as a free service with caps on...
[February 25, 2009, 15:10]
Get real with high availability
News The service level agreement These consultations with users form the basis of a service level agreement between the provider of IT services and the users. Once you've demonstrated that you can meet your target, roll out the new service level...
[January 6, 2003, 12:59]
