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Service Level Agreements As Vehicles For Managing Acquisition Of Software-Intensive Systems
White Papers Service Level Agreements (SLAs) can be used as a means to manage the acquisition of software-intensive systems. The SLAs support performance-based acquisition by stating in measurable terms the service to be performed, the level of service that is...
[January 1, 2007, 23:00]
Service Level Agreements
White Papers An overview of how organisations can discover and assess the service availability and performance delivered by their IT infrastructure and thus set and measure Service Level Agreements.
[September 6, 2005, 0:00]
Service Level Agreements For Semantic Web Agents
White Papers This paper proposes an RDF-based language called SWCL to represent contracts, with a focus on service level agreements. The language came about due to a requirement in the research concerning reliable service delivery in domains containing virtual...
[August 9, 2006, 0:00]
Service Level Agreements On IP Networks
White Papers This paper provides an overview of service-level agreements in IP networks. It looks at the typical components of a service-level agreement, and identifies three common approaches that are used to satisfy service level agreements in IP networks.
[August 9, 2006, 0:00]
Service-Level Agreements That Really Work
White Papers This paper presents some helpful tips on how to generate Service-Level Agreements (SLAs) that are mutually beneficial to both the IT department offering them and the user department that monitors them.
[August 23, 2006, 0:00]
Optimal Precomputation For Mapping Service Level Agreements In Grid Applications
White Papers Mapping Service Level Agreements (SLA) optimally is to find the most appropriate quality level for each service, so that the overall SLA of a task is achieved at the minimum cost. A complicated task running on the grid system is usually made up of...
[August 23, 2006, 0:00]
Distributed Optimal Admission Controllers For Service Level Agreements In Interconnected Networks
White Papers A new greedy admission heuristic and a hierarchical k shortest path heuristic are described which allow for online admission of multi-level Service Level Agreements (SLAs). The transmission of multimedia streams with a particular and guaranteed...
[July 15, 2004, 0:00]
A Framework For Failure Impact Analysis And Recovery With Respect To Service Level Agreements
White Papers This paper presents a framework to automatically determine the impact of resource failures with respect to services and service level agreements. To satisfy customers and to avoid penalties, service providers have to ensure that the agreed SLAs are...
[March 16, 2006, 23:00]
The Structure And Management Of Service Level Agreements In Networks
White Papers The paper proposes a structure for quality-of-service (QoS)-centered service level agreements (SLA), and a framework for their real-time management in multiservice packet networks. The SLA is structured to be fair to both parties, the service...
[July 16, 2004, 0:00]
Quality Of Service And Service Level Agreements
White Papers This paper deals with the topic of Quality of Service and describes the Service Level Agreements. When the provisioning and usage of network services is agreed, relevant specifications for the level of the services are also defined.
[August 23, 2006, 0:00]
ContractLog: An Approach To Rule Based Monitoring And Execution Of Service Level Agreements
White Papers Service Level Management (SLM) and Service Level Agreements (SLAs) are of growing commercial interest with a deep impact on the strategic and organisational processes as intensified interest in accepted management standards like ITIL or the new...
[March 16, 2006, 23:00]
Proactive Service Level Agreements: Adding Muscle To Your SLAs
White Papers An increasing number of enterprise businesses are placing greater importance on Service Level Agreements (SLAs) when choosing service providers that offer Internet Protocol (IP) services than previously, according to the results of a new study...
[January 22, 2004, 23:00]
On The Stability Of Adaptive Service Level Agreements
White Papers The authors pay special attention to the case where the monitoring of certain aspects of Service Level Agreements is used to alter future policy dynamically, according to a control feedback scheme. Using two simple models, the authors show that non...
[August 9, 2006, 0:00]
On The Monitoring Of Contractual Service Level Agreements
White Papers Monitoring of contractual Service Level Agreements (SLAs) between providers of services over the Internet and consumers is concerned with the collection of statistical metrics about the performance of a service to evaluate whether a provider...
[July 15, 2004, 0:00]
Taking Advantage Of Usage Service Level Agreements In Grid Resource Scheduling
White Papers Participants may wish to delegate to one or more VOs the right to use certain resources subject to local policy and service level agreements; each VO then wishes to use those resources subject to VO policy.
[August 23, 2006, 0:00]
XML And Web Services At The Service Of Service Level Agreements For Uniform Network And Systems Management
White Papers On the other hand, Service Level Agreements for service quality (QoS) assurances are being a hot and complex research topic in both the network management and eCommerce fields. The paper follows a tutorial like approach in introducing the reader to...
[August 9, 2006, 0:00]
Precise Service Level Agreements
White Papers SLAng is an XML language for defining service level agreements, the part of a contract between the client and provider of an Internet service that describes the quality attributes that the service is required to possess.
[August 23, 2006, 0:00]
Grid Service Level Agreements Combining Resource Reservation And Predictive Run-Time Adaptation
White Papers The provision of Service Level Agreements (SLA) and components to manage tasks such as resource negotiation, monitoring and policing are needed to help meet this requirement. Resource reservation and performance prediction of execution run-times...
[August 9, 2006, 0:00]
An Overview Of The Guide To Service Level Agreements
White Papers The Guide to Service Level Agreements produced by members of the Application Service Provider Industry Consortium is intended to help service providers, and especially application service providers (ASPs), prepare, and negotiate service level...
[August 1, 2004, 0:00]
The Five Critical SLA Questions: What You Need To Know Before You Define Your Managed File Transfer Service Level Agreements
White Papers This paper identifies the five critical steps you should take before you define your Service Level Agreements. A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a...
[January 30, 2008, 23:00]
