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Service Level Agreements: Why Bother?
White Papers A service level agreement can be a highly effective tool for helping IT organizations and their customers manage expectations, clarify responsibilities, and objectively assess service effectiveness. Still, given the enormous demands on IT...
[August 28, 2004, 0:00]
Service Level Management: Best Practices White Paper
White Papers This document describes service level management and service level agreements (SLAs) for high availability networks. It includes critical success factors for service level management and performance indicators to help evaluate success.
[August 14, 2003, 0:00]
Service Level Agreement Management With Adaptive Coordination
White Papers Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a customer or provider.
[November 26, 2007, 1:49]
Service Level Agreements
White Papers An overview of how organisations can discover and assess the service availability and performance delivered by their IT infrastructure and thus set and measure Service Level Agreements.
[September 6, 2005, 16:25]
Service Level Agreement Compliance Monitoring Based on RFID Events
White Papers These technical premises enable the development of new approaches towards evaluating Service Level Agreement compliance of service providers. Cross-company gathering of information about physical goods using RFID increases the transparency in...
[April 14, 2009, 0:00]
Service Level Management in Global Enterprise Services: From QoS Monitoring and Diagnostics to Adaptation, a Case Study
White Papers The paper developed a Quality of Service (QoS) management system to support Service Level Management (SLM) for global enterprise services. Lab experiments showed that the integrated solution helps global enterprise services to better maintain the...
[February 4, 2009, 23:00]
Service Level Management: Creating a Structured Process to Improve Availability
White Papers The road to implementing good service level management has numerous potholes and other hazards. This is the ultimate goal of the service level management process. To keep people motivated it is important to realize when even moderate success is...
[February 10, 2009, 0:20]
Service Level Agreement Provisioning and Monitoring for End to End QoS
White Papers This paper proposes a coupled procedure for the establishment of end to end Service Level Agreements (SLAs) along with the service provisioning in order to assure that the service and network providers comply with the level of QoS that the...
[September 11, 2008, 1:01]
Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape
White Papers The Service Level Management (SLM) is one of the important and integral parts of the ITIL Standard. Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based...
[March 15, 2006, 0:01]
Service-Level Agreements That Really Work
White Papers This paper presents some helpful tips on how to generate Service-Level Agreements (SLAs) that are mutually beneficial to both the IT department offering them and the user department that monitors them.
[August 23, 2006, 1:00]
Service Level Agreement: Consequence for Non-Performance
White Papers This paper examines the ongoing challenge of establishing effective consequences for nonperformance in Service Level Agreements (SLAs). The service provider expects to make a reasonable profit while satisfying the client.
[October 30, 2007, 23:29]
Service Level Management: Optimizing Your OSS for SLA Delivery
White Papers As the Telecommunication world move from the circuit switching to packet switching and from the dedicated circuit to IP VPN, QoS, Service Level Management is becoming more and more vital when the service provider deals with customers.
[August 10, 2006, 1:00]
Service Level Agreement in the Data Center
White Papers This is why an effective and efficient Service Level Management (SLM) system is important. Key to the success of such a system is a sound Service Level Agreement (SLA). Aside from being able to deliver highly available, reliably performing systems...
[July 29, 2004, 3:00]
Service Level Definitions Implementation Agreement
White Papers They are suitable for reference by network Service Level Agreement (SLA) documents established between the network service provider and the customer. This document establishes a Frame Relay Forum Implementation Agreement on the definitions of...
[June 22, 2007, 3:00]
Service Level Management: Mastering Concepts & Strategies
White Papers Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your...
[August 11, 2009, 10:04]
TechNet Webcast: How Microsoft IT Monitors and Manages the Exchange Messaging Infrastructure as a Service (Level 300)
White Papers Hear about the Service Level Agreements (SLAs) and reports the company uses to focus on operational and service improvements. This webcast explains how Microsoft IT improved its messaging service using targeted metrics and great processes.
[September 8, 2006, 0:00]
Reputation-Based Service Level Agreements for Web Services
White Papers Most web services need to be contracted through service level agreements that typically specify a certain Quality of Service (QoS) in return for a certain price. The authors propose a new form of service level agreement where the price is...
[March 2, 2009, 20:17]
Proactive Service Level Management With SLM Express
White Papers To provide holistic service level management (SLM) for the entire business, IT must manage from a business process perspective - meaning they must proactively manage IT components as they relate to the business process and customer expectations.
[October 30, 2004, 0:00]
Optimal Precomputation for Mapping Service Level Agreements in Grid Applications
White Papers Mapping Service Level Agreements (SLA) optimally is to find the most appropriate quality level for each service, so that the overall SLA of a task is achieved at the minimum cost. A complicated task running on the grid system is usually made up of...
[August 23, 2006, 1:00]
ITIL for Service Level Management
White Papers With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it and how it might help their Service Level Management (SLM...
[December 14, 2004, 23:00]
