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Improving Service Levels By Implementing Service Level Management- A Practical Guide
White Papers Given the complexity and dynamic nature of today's IT enterprises, achieving the high levels of service users’ demand is a considerable challenge. This white paper details the aspects of Service Level Management in addition to explaining how to...
[January 1, 1970, 0:59]
Remote Systems Management: Improve IT Service Levels With Cost-Effective, Automated Management Of Software And Hardware In Geographically Dispersed Offices
White Papers Bandwidth-friendly remote systems management with ManageSoft reduces costs and improves IT service levels for geographically dispersed offices. ManageSoft enables central IT administrators to automatically update software and track hardware in...
[January 1, 1970, 0:59]
TechRepublic Real World Guide: Improving Help Desk Service Levels
White Papers The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with users, improving service levels and more.
[January 1, 1970, 0:59]
Improve Service Levels With Meaningful Measurement
White Papers Measuring service levels is one of the most important aspects of Service-Level Management (SLM). If one cannot accurately measure service levels, one will never be able to improve them. In any service organization, a bidirectional services...
[January 1, 1970, 0:59]
Survey Criticises Net Service Levels
News Bad service levels offered by online retailers will keep shoppers off the Net this Christmas, according to a survey released Monday. Founder of online software retailer Chumbo.com, David Prais believes many companies transferring to the Net are not...
[November 16, 1999, 12:25]
How To Use Automation And Virtualization To Improve Service Levels Of Your Applications
White Papers Virtualization Control delivers unified control of all application components required to deliver increased service levels. Cassatt Collage is a software solution that combines Goal-Driven Automation with Virtualization Control in a real-time...
[January 1, 1970, 0:59]
With A Service-Driven, Skill-Based Customer Care Solution BELAIRdirect Has Reduced Wait Times, Improved Customer Service Levels And Increased Agent Productivity
White Papers In fact, BELAIRdirect has learned firsthand that installing the latest call center technology enables its call center agents to provide superior levels of service and support to the thousands of customers that call in for assistance and information.
[January 1, 1970, 0:59]
Canon ITS Raises Service Levels And Drives Competitiveness With PeopleSoft Enterprise CRM
White Papers They have complete information to deliver higher levels of service to customers. Service representatives are able to view interactions and history from the 360-degree view on their unified desktops. Canon realized it needed to improve its call...
[January 1, 1970, 0:59]
Service Management Best Practices Streamline IT Processes, Improving Company Service Levels And Laying A Foundation For Continued Leadership And Growth
White Papers Working closely with Pepperweed Consulting, JMFE redesigned its IT processes in record time to improve company service levels and lay the foundation for continued industry leadership and growth. To gain the efficiencies needed, they saw IT Service...
[January 1, 1970, 0:59]
Improving Service Levels By Implementing Service Level Management - A Practical Guideline
White Papers A SLM process can improve service levels by ensuring that scarce IT resources are prioritized to focus on key business requirements. The primary goal of every IT service organization should be to align and support the strategy and objectives of the...
[January 1, 1970, 0:59]
Maximizing The Savings Of Call Center Multi-Sourcing While Protecting Service Levels
White Papers Nor are all companies that have adopted multi-sourcing realizing the expected levels of savings. Still, multi-sourcing is not without peril - particularly the risk of negative impact on customer service and, thereby, damage to customer loyalty and...
[January 1, 1970, 0:59]
HP ITSM Assessment Services: Helping You Reach The Levels Of Service Your Business Requires
White Papers HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing operational risks from all sources, including people, processes, and technologies.
[January 1, 1970, 0:59]
Achieving IT Service Levels Through Unified Management Of Applications And Infrastructure
White Papers Guaranteeing service levels in this environment, and troubleshooting performance or utilization issues when they happen, have become a major challenge. This paper describes: A new solution that provides cross domain infrastructure management How it...
[January 1, 1970, 0:59]
Improving IT Service Levels: An Evaluation Of The Benefits Of Integrated Management Systems
White Papers IT managers face a difficult juggling act in trying to maintain or increase service levels to other departments in the face of increasing infrastructure complexity and mounting financial scrutiny. In this environment, many are implementing, or at...
[January 1, 1970, 0:59]
Peopleclick Proactively Manages Service Levels With Mercury Interactive Topaz
White Papers This provides Peopleclick with the full functionality of the Application Management platform in a hosted environment, and enables them to proactively monitor service levels against business objectives using Mercury Service Level Management and...
[January 1, 1970, 0:59]
Alcon Sees High Customer Service, Optimized Inventory Levels
White Papers To help ensure the highest customer service levels for its clients, Alcon's Houston, Texas facility developed a SAS forecasting solution that has reduced back orders, saved staff time and optimized inventory levels.
[January 1, 1970, 0:59]
Instituto Hondureno De Seguridad Social Assures High Levels Of Constituent Service
White Papers The challenge was to provide high levels of service to affiliates and develop online and real-time consultation services. The company ensured a reliable data infrastructure with Oracle Database Enterprise Edition with Real Application Clusters to...
[January 1, 1970, 0:59]
Service Levels Are Bunkum
White Papers Why do Service Level Agreements frequently achieve the opposite effect to that intended? Do the parties really understand what risk they are taking on in signing up to these contracts? This paper looks at some of the wilder myths and fundamental...
[January 1, 1970, 0:59]
Service Levels Under Mastek's Application Management Outsourcing Model
White Papers This white paper creates a framework for the key processes in AMO resulting in dramatic increase in service delivery and value generation for the customers. Inspired by the new vision, the Mastek team is aiming to provide ?
[January 1, 1970, 0:59]
Standardizing On Veritas Data Center Management Software From Symantec To Hit Service Levels And Cost Targets
White Papers It also optimizes these data centers to meet cost and service-level targets, using data center management tools from Symantec Corporation. It's challenging to manage one data center - EDS manages over 100.
[January 1, 1970, 0:59]
