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Service Management and Business Priorities
White Papers IT needs a way to provide the business perspective necessary and manage across environments for truly effective service management. This is where IT service management can add real value for the business as a whole.
[March 17, 2006, 0:01]
Service Management Simulator
White Papers The simulator is designed to help players understand customer pains, the benefits of ITIL-based process, and how the business as a whole can improve Service Management. It's a fun way to build on your Service Management and ITIL skills .
[March 19, 2009, 9:07]
Success Story Series: Service Management Techniques Featuring FBL Financial Group
White Papers How an organization meets service management challenges - such as a lack of end user visibility and adhoc troubleshooting processes - can be the fine line separating the two. Maintaining high quality, high performing applications that meet end...
[May 4, 2006, 0:00]
The IBM Visibility. Control. Automation. Service Management Needs Assessment
White Papers Automation. Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where you are today and how you can plan the next steps in your service management strategy and implementation.
[March 26, 2009, 23:00]
Service Lifecycle Management: Think and Operate Like a Business
White Papers The presenter will explain how HP's Service Lifecycle Management solution helps comprehensively manage the IT portfolio throughout the service lifecycle, a key focus of ITIL V3. The attendee will understand the relationship between business user's...
[June 6, 2007, 1:00]
Service Level Management: Best Practices White Paper
White Papers This document describes service level management and service level agreements (SLAs) for high availability networks. It includes critical success factors for service level management and performance indicators to help evaluate success.
[August 14, 2003, 0:00]
Service Level Management: Mastering Concepts & Strategies
White Papers Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your...
[August 11, 2009, 10:04]
Service Request Management: A Business Impact Assessment
White Papers "Service Request Management" refers to the customer-facing requirements for publishing and actualizing IT services for IT's service consumers. This includes requirements to define, standardize and publish a consistent set of available services, as...
[August 30, 2009, 1:22]
Service Account Management in Microsoft Windows NT/2000/XP/Server 2003 Servers
White Papers Tips and tricks for service management are included as well a list of important features needed in any 3rd party solution. Microsoft has made significant improvements in the management of services with the release of the Services snap-in within...
[June 26, 2009, 1:05]
Service Level Management: Creating a Structured Process to Improve Availability
White Papers The road to implementing good service level management has numerous potholes and other hazards. This is the ultimate goal of the service level management process. To keep people motivated it is important to realize when even moderate success is...
[February 10, 2009, 0:20]
Service Level Management: Optimizing Your OSS for SLA Delivery
White Papers As the Telecommunication world move from the circuit switching to packet switching and from the dedicated circuit to IP VPN, QoS, Service Level Management is becoming more and more vital when the service provider deals with customers.
[August 10, 2006, 1:00]
Service Level Management in Global Enterprise Services: From QoS Monitoring and Diagnostics to Adaptation, a Case Study
White Papers The paper developed a Quality of Service (QoS) management system to support Service Level Management (SLM) for global enterprise services. This paper describes the QoS management architecture and its integration within the enterprise service system...
[February 4, 2009, 23:00]
Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape
White Papers Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based set of best practices for IT service and systems management.
[March 15, 2006, 0:01]
Service-Oriented IT Management: Benefit, Cost and Success Factors
White Papers Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put...
[March 17, 2006, 0:01]
Management of the Service-Oriented-Architecture Life Cycle
White Papers Service-Oriented Architecture (SOA) development and deployment generally builds on a service view of the world in which a set of services are assembled and reused to quickly adapt to new business needs.
[March 29, 2007, 1:00]
Service Level Agreement Management With Adaptive Coordination
White Papers Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a customer or provider.
[November 26, 2007, 1:49]
IT Manager Webcast: Platform Solution Blueprints: Service Oriented Architecture and Business Process Management (Level 200)
White Papers Implementing a Service-Orientated Architecture (SOA) that incorporates Business Process Management (BPM) can benefit a business in three ways. With monitoring and management activities one can also know if there are problems with services and he...
[April 2, 2009, 1:22]
Service-Oriented Architecture and Business Process Choreography in an Order Management Scenario: Rationale, Concepts, Lessons Learned
White Papers A large telecommunication wholesaler, supplying its services to more than 150 different service retailers, enhanced the process integration capabilities of its core order management system through wide-spread use of SOA, business process...
[March 10, 2007, 0:00]
IBM's IT Service Management Vision
White Papers IBM's IT Service Management vision is highly focused on IT processes, and the integration of process, technology, people, and information. It has breadth and depth into automated service management and ITIL, and shows continued commitment to On...
[April 26, 2007, 1:00]
Automating Service Dependency Management in a Service-Oriented Component Model
White Papers This paper describes a mechanism to automate service dependency management in a service-oriented component model. The service dependency management mechanism described in this paper is a starting point for such research and is implemented on top of...
[March 22, 2007, 0:00]
