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Service Management Strategies
White Papers This will improve the service quality delivered to business units. IT operations groups should adopt a high-level process model to obtain senior management buy-in, communicate the overall picture to staff, clarify process ownership, and enable a...
[November 2, 2003, 23:00]
Service Management And Business Priorities
White Papers IT needs a way to provide the business perspective necessary and manage across environments for truly effective service management. This is where IT service management can add real value for the business as a whole.
[March 16, 2006, 23:00]
Service Management Services
White Papers The solution typically contains initiatives such as process re-engineering, organizational alignment and optimization, service management tool implementation, and leadership and skills improvements. Working closely with key business and IT...
[March 16, 2006, 23:00]
Service Management: Market Pathfinder
White Papers As in other areas of business management, myths abound regarding the role of service andsupport, both in IT and more broadly throughout the enterprise. Do companies recognise the value of IT service management?
[September 12, 2005, 0:00]
Service Level Management... Within Reach
White Papers Increasingly there are reservations amongst many companies, especially for small to mid-sized organizations, in adopting a Service Level Management (SLM) solution due to the expectation that a SLM investment will result in a daunting and costly...
[March 20, 2006, 23:00]
Service Level Management: The Intelligent Demarc -- Understanding The Benefits
White Papers Paradyne's FrameSaver Service Level Management (SLM) solutions offer end-to-end visibility and complete diagnostic control, giving service providers and enterprise customers reduced installation time, complexity, and expense.
[February 1, 2004, 23:00]
Service Level Management: Mastering Concepts & Strategies
White Papers Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your...
[August 28, 2004, 0:00]
Service Level Management: The Key To Optimal Customer And User Experiences
White Papers Robert Frances Group (RFG) believes Service Level Management (SLM) is one of the most critical metrics of the business alignment and value, performance, and success of strategic enterprise IT deployments.
[May 29, 2007, 0:00]
Service Level Management - Helping IT Support Business
White Papers The InfoVista Service Level Management Solution provides the business visibility and high-level status needed to meet the needs of both business and IT managers. Although InfoVista stops short of providing only a few out-of-the-box SLM functions...
[August 1, 2004, 0:00]
Service Update Management Assistant (SUMA) On AIX 5L
White Papers The Service Update Management Assistant (SUMA) moves the system administrator away from the manual task of retrieving maintenance updates from the Web. SUMA, which is included in the base AIX 5L Version 5.3 operating system, provides clients with...
[January 3, 2006, 23:00]
Service Delivery Management
White Papers Service Delivery Management helps product (OEM) service and third party service providers to optimize and effectively manage customers, assets, and the workforce. Service Delivery Management is a holistic approach to "service" for optimizing your...
[July 15, 2004, 0:00]
Service Level Management (SLM) 101: A Primer For Enterprise IT Professionals
White Papers Service Level Management (SLM) helps enterprises make sure that the key targets for service success--such as performance, quality, or number of transactions--are being met. The ability to maintain competitive, consistent levels of business and IT...
[December 4, 2006, 23:00]
Service-Level Management
White Papers This document presents four basic steps to ensure Infrastructure Monitoring and Service Management. It's virtually impossible to successfully manage services without first monitoring infrastructure. Infrastructure Monitoring collects and stores...
[August 25, 2003, 0:00]
White Papers: Service Level Management Buyer's Guide - 2nd Edition
White Papers HP OpenView's comprehensive service level management solution is a modular offering, allowing the customer to pick and choose the SLM elements desired, and allows for easy extension. The solution consists of the components such as HP OpenView...
[July 26, 2007, 0:00]
Service Level Management Buyer's Guide - 3rd Edition
White Papers Unicenter Service Assure and Unicenter Service Level Management are solutions in the Unicenter Service Management portfolio that focus on end-user SLA contract management and infrastructure service level management, respectively.
[March 2, 2005, 23:00]
Service Level Management In The Data Center
White Papers Service Level Management (SLM) provides the methodology and discipline for measuring overall system performance parameters and forms the basis for implementing service level agreements (SLAs). This document presents a basic definition of SLM...
[May 4, 2004, 0:00]
Service Level Management And Vendor Accountability
White Papers Service level management (SLM) was initially introduced as a way for service providers (SPs) to guarantee levels of service to service consumers (SCs). Today, SCs are increasingly using SLM principles to ensure that the service levels being...
[August 28, 2004, 0:00]
Service Level Management With SPECTRUM
White Papers First we will define Service Level Management (SLM), and explain it using a common-sense analogy. We will then provide a brief history lesson illustrating how the evolution of network management has taken us from simple device management in the...
[December 3, 2003, 23:00]
Service Level Management: Why You Should Care
White Papers Service Level Management provides the means to satisfy LoBs while managing expectations. In an era of government legislation, offshore outsourcing and internal demands for service, service level management IT organizations maximize their intrinsic...
[November 22, 2004, 23:00]
Service-Oriented IT Management: Benefit, Cost And Success Factors
White Papers Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put...
[March 16, 2006, 23:00]
