Survey Criticises Net Service Levels
News The study -- conducted by US Internet firm ServiceSoft -- found that only eight percent of the 836 respondents were happy with email replies to enquiries, with most complaining about irrelevant or auto-reply responses.
[November 16, 1999, 12:25]
The Day Ahead: ICG's IPO Stable Mixed
News ICG currently has five companies registered for an IPO -- ClearCommerce, CommerX, Context Integration, LinkShare, and ServiceSoft. ServiceSoft, an e-services company, is another likely candidate to go public, but ICG only has a 4 percent stake in...
[September 11, 2000, 11:46]
