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Part One of Two: Skills Based Routing Benefits and Challenges
White Papers Skills-based routing, done right, can help minimize overhead expenses, build an orderly career path for agents and improve customer service. When skills-based routing was a new concept, design complexity and technology limitations posed major...
[March 28, 2008, 7:45]
Skills Assessment and Customized Training for Help Desk Staff Save Time and Money
White Papers With the help of the campus, the technicians used the Microsoft Skills Assessment for Organizations, an online tool from Microsoft Learning, to identify the extent of their knowledge. Getronics HelpYouDesk, located in Berlin, Germany, is the...
[May 4, 2007, 0:00]
Skills not money needed to fight cybercrime
News The problem, said EURIM, is that although cybercrimes are becoming more common, members of the police force and specialist computer crime units lack many of the basic skills required to trace and analyse computer-based crimes.
[May 18, 2004, 16:45]
Graduate vacancies drop - skills are key to success
News Graduate employers are predicting a drop in vacancies this year, but salaries are on the way up, and graduates with the right skills can demand healthy packages. This year's Graduate Salaries and Vacancies Annual Review from the Association of...
[February 18, 2002, 16:11]
Certification Raises Confidence, Skills, and Salaries at International Law Firm
White Papers The Orange County office administrator and computer skills trainer, Barbara Bater, worked together to train and encourage the office's legal secretaries and word processing staff to earn Microsoft Word Expert and Microsoft Excel Specialist...
[June 16, 2006, 0:00]
We need to redefine I.T. skills
Talkback There are as many reports claiming an existance of a shortage in skills as there are those claiming that I.T.graduates can’t find jobs. The problem is an industry that’s moving too fast for its own good; students graduate from university only to...
[February 13, 2008, 18:14]
BT attacked over UK IT skills claims
News Industry experts have hit back at BT after the telecoms giant said lack of UK IT skills was forcing it into offshoring. India gives us access to quality in terms of skills, experience and expertise. All the skills we need over there we can get over...
[October 18, 2005, 17:55]
Indian CIOs face skills shortage
News Indian chief information officers must consider offshoring as the country is hit by an IT skills shortage. As businesses demand more from their IT departments, Indian chief information officers need increasingly to offshore IT roles to manage the...
[June 12, 2007, 9:26]
No IT skills shortage, just inadequate recruitment
Talkback None the less, the HR departments and recruitment agencies are still banging on trying to do this; and then bleating about IT skills shortages when they fail. As has been commented countless times before by myself and many others, there is plenty...
[September 12, 2008, 14:22]
HP-developed degree aims to close UK's IT skills gap
News A foundation degree course will launch at colleges in England this autumn aimed at boosting sought-after tech skills and addressing the nation's IT skills gap. The degree also offers students the chance to gain "commercial awareness" and "skills...
[August 7, 2008, 12:06]
Singapore's tech skills for 2003
News If you've ever marvelled at the communication skills of your Singapore taxi driver of late, it's probably because he was originally a small entrepreneur or a recently laid-off middle manager of a large multinational or Singapore company," wrote...
[January 8, 2003, 11:17]
Now is the time to invest in security skills training
Blog The recent PwC survey into the Global State of Information Security (http://news.zdnet.co.uk/security/0,1000000189,39809565,00.htm) is a timely reminder of the skills adjustment facing our industry. Security people get passed over for management...
[October 30, 2009, 17:19]
10 things you should know about developing soft skills to advance your IT career
White Papers These pointers will help you focus on career-boosting soft skills, including communication, leadership, and relationship building. This list of essential soft skills provides a starting point for charting the nontechnical aspects of your...
[May 23, 2006, 1:00]
Employers target pensioners to fill skills gaps
News UK businesses are actively targeting older workers in order to address recruitment difficulties and fill skills gaps, according to the Chartered Institute of Personnel and Development's (CIPD) annual recruitment survey.
[June 12, 2006, 15:30]
TUPE Helps BAA Retain Critical IT Skills
White Papers BAA was keen not only to retain the skills of the staff involved in providing the services to ensure business continuity but also to protect their future employment as part of the agreement with Computacenter.
[August 10, 2006, 0:00]
Is the UK really short of IT skills?
News Last month telecoms giant BT blamed a lack of local IT skills on its decision to outsource its IT development work to India . Job ads for IT staff fell by 5 percent during the first quarter of 2005 and fewer employers reported having IT vacancies...
[November 3, 2005, 12:10]
News Burst: IT skills shortage getting worse
News As today's businesses increasingly depend upon IT for communications, the Internet, e-commerce and electronic business, the demand for skilled labor will continue to grow year on year," said Andrew Milroy, a manager at IDC's European Training and...
[October 19, 1999, 10:11]
A Year Ago: Intervention needed for skills shortage
News Speaking today at the UK Technology Week show at Earl's Court, John Temple Head of the Skills Unit at the Department of Education and Employment acknowledged the need for government intervention to help solve the problem of IT skills shortages in...
[October 6, 1999, 7:23]
Oracle skills shortage spells jackpot for contractors
News If you have Oracle skills, 2008 could be something of a jackpot year, with contractors in short supply as demand ramps up over the next 12 months, IT recruitment company Technojobs has said. Oracle's success in growing its software business last...
[February 28, 2008, 8:29]
A Year Ago: UK could face Net skills shortage
News A new report ranks the UK's Internet economy first among European countries, but warns continuing growth may lead to a widespread dot-com skills shortage here. Eighty-eight percent of interviewees said they were already having difficulties finding...
[June 10, 2001, 6:28]
