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Part One Of Two: Skills Based Routing Benefits And Challenges
White Papers Skills-based routing, done right, can help minimize overhead expenses, build an orderly career path for agents and improve customer service. When skills-based routing was a new concept, design complexity and technology limitations posed major...
[March 27, 2008, 23:00]
Skills Not Money Needed To Fight Cybercrime
News The problem, said EURIM, is that although cybercrimes are becoming more common, members of the police force and specialist computer crime units lack many of the basic skills required to trace and analyse computer-based crimes.
[May 18, 2004, 16:45]
We Need To Redefine I.T. Skills
Talkback There are as many reports claiming an existance of a shortage in skills as there are those claiming that I.T.graduates can’t find jobs. The problem is an industry that’s moving too fast for its own good; students graduate from university only to...
[February 14, 2008, 8:07]
Graduate Vacancies Drop - Skills Are Key To Success
News Graduate employers are predicting a drop in vacancies this year, but salaries are on the way up, and graduates with the right skills can demand healthy packages. This year's Graduate Salaries and Vacancies Annual Review from the Association of...
[February 18, 2002, 16:11]
Skills Assessment And Customized Training For Help Desk Staff Save Time And Money
White Papers With the help of the campus, the technicians used the Microsoft Skills Assessment for Organizations, an online tool from Microsoft Learning, to identify the extent of their knowledge. Getronics HelpYouDesk, located in Berlin, Germany, is the...
[May 4, 2007, 0:00]
E-Skills - The Key To Employment And Inclusion In Europe
White Papers This white paper is based on a survey of over 600 employers in 10 European countries who were asked to rate the Information and Communication Technology (ICT) skills of their staff and the future ICT competence needs of their sector.
[February 28, 2007, 23:00]
Microsoft Warns Of 'acute' UK Skills Shortage
Talkback Is there an apparent shortage of any *particular* IT skills, seeing as this study was sponsored by Microsoft? I can't help but wonder if perhaps they didn't look at the whole picture, but only concerned themselves with proprietary MS technologies.
[July 5, 2006, 19:10]
What Skills
Talkback "to plugging a critical skills shortfall" It would be interesting to know what those skills are. So what skills are you talking about, "business intelligence and business process improvement" is not good enough.
[April 18, 2008, 9:46]
Effective People Skills For The Project Manager: A Requirement For Project Success And Career Advancement
White Papers As projects increase in complexity (virtual teams, involving cross cultural variables and the need to achieve more with less), increasing emphasis is being placed upon the need for the technical professional to develop competencies in specific...
[January 30, 2007, 23:00]
Survey Finds People Skills Are Valued Over IT
News Interpersonal skills are more important in the workplace than IT skills, according to the results of a survey commissioned by Microsoft. In the survey of approximately 500 board-level executives, 61 percent said interpersonal and teamworking skills...
[December 14, 2007, 9:35]
UK Set To Climb The IT Skills Ladder?
News The UK is facing a growing skills gap and by 2008 will be short of around 40,000 people with networking technology skills, according to a study published this week. But according to the same research, conducted by IDC and commissioned by Cisco...
[October 11, 2005, 16:20]
Microsoft To Buy In More Security Skills
News Microsoft bought Whale for its Internet protocol security technology skills. Microsoft will focus on rapid acquisitions to quickly build its security capability, the company said this week. Recent acquisitions such as Winternals and virtual private...
[August 2, 2006, 15:50]
Irish IT And Interpersonal Skills Help AOL Meet Customer Demand
White Papers Access to a workforce with customer care skills is key to AOL's presence in Ireland. Its success is based on an excellent telecommunications network, access to an educated Irish labour force as well as the Irish cultural trait of strong...
[June 21, 2006, 0:00]
The Year Ahead: Skills Trends For 2002
News So what skills are most in demand? John Norman of Executive Recruitment Services has noticed a slowdown in the last three months of good quality candidates for specialised roles such as Developer C++ / Derivatives, which demand both financial and...
[December 31, 2001, 6:31]
Nokia: Science Skills Gap Is Europe-wide
News Meanwhile, in the UK a National Skills Academy network is currently being established with the aim of including the business world in the drive to boost uptake in fields such as IT and telecommunications.
[March 12, 2007, 12:17]
Government Removes IT Skills From Visa List
News The government has removed C++ and Javascript from the list of IT skills in shortest supply after a campaign from the Professional Contractors Group (PCG) pointed out that there was no skills shortage in these areas.
[May 14, 2002, 17:33]
Red Hat Expands European Skills Training
News Open source company Red Hat is to extend its skills training programme into academic institutions in Europe, the Middle East and Africa, partly in response to criticism from proprietary software vendors.
[June 28, 2005, 12:50]
Microsoft Warns Of 'acute' UK Skills Shortage
Talkback If there is a skills shortage, why is the rate of employment of IT graduates so low in comparison to other disciplines? It took me 2 years of dogged effort to get an IT position. IMHO the problem is with employer's unrealistic expectations.
[July 11, 2006, 9:55]
Western Economies Warned Of 'serious' Skills Crisis
News Western economies such as the UK and US are "seriously underestimating" the scale of the technology skills shortage they face, according to one of India's most influential IT leaders. But India has been forced to defend itself against claims of...
[March 19, 2008, 7:56]
Councillors Told: Sharpen Up IT Skills
News Socitm highlights several benefits for councillors improving their IT skills, including the ability to better manage their time, keep in touch with local issues and engage with local people. Despite recent investment in local IT services...
[March 12, 2007, 9:28]
