Skype booms amid economic downturn
News Scott Durchslag, the company's chief operating officer, told reporters during a press conference in Las Vegas at the Consumer Electronics Show that Skype is seeing a surge in new users as people look for ways to cut their phone bills.
[January 9, 2009, 8:41]
Skype Pursuing "Unarticulated Needs"
Blog Comment I'm Scott Durchslag, Skype's new Chief Operating Officer. Scott Durchslag I know you’ve been highly critical of Skype’s Customer Support, and after looking into it carefully, I think you are right. Skype is one of the fastest growing technology...
[August 2, 2008, 20:20]
Despite COO Comments, Skype "Customer Service" REEKS
Blog Scott Durchslag, the rather new COO of Skype. Durchslag assured me that he is aware of the support problems, he apologized for them, and he said that they have a "roadmap" to address these problems. Durchslag that he and his Head of Customer...
[August 30, 2008, 8:03]
Skype puts video front and centre
News In the first of a two-part interview, Skype's chief operating officer, Scott Durchslag, tells ZDNet.co.uk's Rupert Goodwins that Skype wants to build its software to work where it's wanted, including on Macs and Linux.
[October 3, 2008, 15:55]
Skype Pursuing "Unarticulated Needs"
Blog Comment Durchslag, Unfortunately the comments on the Skype Garage Blog are not useful in judging user acceptance, because the majority of them are simple bug reports and missing feature requests. I was, however, surprised to find that the negative...
[August 7, 2008, 20:19]
Skype Non-existant "Support"
Blog Nearly one year ago, on 2 Aug 2008, Skype COO Scott Durchslag posted a comment to my blog, saying: When even the Skype Cheerleaders are posting articles about how awful Skype's so-called "Customer Support" is.well, read it for yourself, through the...
[July 7, 2009, 14:18]
Skype - This is "Improved" Customer Support?
Blog Comment Jamie's post offers one possible interpretation of what Skype COO Scott Durchslag said about customer service - readers might like to watch the full video to form their own opinions :)
[October 22, 2008, 12:21]
Skype Pursuing "Unarticulated Needs"
Blog Comment Mr Durchslag, Durchslag, I am not interested in meeting with you, or your "Head of Customer Support", if there even is such a person, to discuss any issues or look at any roadmap. For the first time in several years of first using, then informally...
[August 2, 2008, 7:42]
Skype Pursuing "Unarticulated Needs"
Blog Comment Mr Durchslag, Based on this post, which was made today to the Skype Community, I would doubt that is the case, as the level of support response is obviously unchanged: I would say not, but I would also say that it is exactly what anyone who has...
[August 8, 2008, 9:27]
Skype on taking care of customers
News In the second of our two-part interview, Skype's chief operating officer, Scott Durchslag, tells ZDNet.co.uk's Rupert Goodwins that the company recognises it has come under fire for the quality of its dealings with users and has made moves, such...
[October 3, 2008, 16:24]
Why Skype Insists on Spouting Inflated User Numbers
Blog Comment Durchslag. The only ones who have any chance of even approximating that number is Skype, and they are obviously not interested or willing to do that. He made an unsubstantiated claim that Skype has 70% approval for the 4.0 beta.
[August 15, 2008, 9:11]
Skype Pursuing "Unarticulated Needs"
Blog Comment Durchslag, Did Skype forget about the Ultra Notebook users? Skype 4 beta Crashes Vista Home Premium My survey indicates that 98% of users think the 4.0 beta release is the ugliest, worst piece of software they have ever seen, and they will not use...
[August 8, 2008, 9:26]
A Heroic Effort, Rupert
Talkback I think the nonsense and evasiveness that Durchslag gave for answers speaks volumes about what is really happening (or not happening): He says that they have results from a survey of 10,000 Skype Beta 4 users, whereas Skype's Mike Bartlett says it...
[October 6, 2008, 8:44]
