And Skype Call This Customer Service Part 5.
Blog UPDATE 30/01/2008: This customer has received a full refund of his money and is now an ex customer of Skype and good luck to him. The customer has stated quite plainly what he wants to happen but STILL keeps getting the same pathetic standard...
[April 6, 2008, 16:15]
Error 9407/Blocked Account, Will Skype Ever Join The 21st Century?
Blog While we are waiting for Skype CS (Customer Support) to reply, which by the way could be this year next year some time never, it is costing you an arm and a leg in calls on your mobile or the hotel phone in the bed room, let me explain why you...
[July 20, 2008, 18:03]
Well Now We Know What The New Skype CEO Does All Day Long With His Head ***
Blog You see this is all part of the Skype mentality GRAB EVERYBODYS MONEY AND RUN and it is still going on today with the Customer Support system or rather Skype's excuse for one and it STILL has not changed today read on.This was part of his...
[October 6, 2008, 8:03]
Skype Pursuing "Unarticulated Needs"
Blog Comment On other topics, I think you have your work cut out for you in trying to improve Skype Customer Support. No skin support.definitely time to upgrade Skype's "Windows 3.0 1990's look" I just realized that there has been feedback posted as comments to...
[August 8, 2008, 9:26]
CES Las Vegas Software Selection - Slim Pickings?
Blog Comment Did I actually see Skype on the PSP demoed and/or talk to Sony about it you ask? Skype on the PSP - who needs it? As to their customer support issues, you clearly have a point, but it’s not one I know much about I’m afraid.
[January 8, 2008, 23:04]
Another Fantastic Response From Skype CS To A Customers Problem
Blog Well as you will see from the information posted below, which is an actual email record between the customer and Skype CS, Skype CS have given their usual fantastic customer service yet again by completely giving the wrong answer to the persons...
[September 27, 2008, 10:03]
Skype - Is 10,000 Page Faults Per Second Normal?
Blog Comment What Skype need to remember is that the paying public help to pay their wages each week and as such are you the paying public happy to fund a company that lies to you, does not offer a customer support department as such, and when you want to...
[December 6, 2007, 21:52]
740 Unsolved Problem On Skype Since 2006 And It Is Still Rising.
Blog What chance do Skype users with a problem stand on getting any help at all it this is still happening, I would suggest none.It would seem that the new Skype CEO has not made the slightest bit of difference to Skype Customer Support or to any other...
[May 21, 2008, 9:18]
The Wireless Industry Needs To Wake Up...
Talkback I am not a Skype customer but I have used them in the past for communications with my over seas associates. Companies like Skype, Vonage, MetroPCS are good for the consumers. I am a wireless customer, as many Americans are, but I am growing tired...
[February 23, 2007, 21:29]
CES Las Vegas Software Selection - Slim Pickings?
Blog Comment But every time I read about it, and stop to think about it, I come up with the same two questions - first, do PSP users really need/want Skype, and how practical will it be for them to use anyway; second, considering that "Customer Support" (such...
[January 8, 2008, 19:14]
Despite COO Comments, Skype "Customer Service" REEKS
Blog Why Skype does not have an efficient support? There are new posts there pretty much every day, up to and including yesterday, relating horror stories with Skype's so-called "Support" that you could not imagine if you hadn't experienced it yourself.
[August 30, 2008, 8:03]
Skype - This Is "Improved" Customer Support?
Blog As yet, it appears that all attempts to solve the problem with Skype "Customer Support" have done nothing but make the situation worse, and increase the anger and frustration of the customer. It certainly appears that the new CEO and COO are doing...
[October 21, 2008, 14:03]
Skype "Community" Achieves Its Goal - Driving Away Users
Blog Skype users, who already have no Customer Support or Technical Support, now find that the "Community" is so inscrutable as to be unusable for getting support as well. I've just had a look at the Skype "Community" (revised User Forums), for the...
[May 19, 2008, 8:43]
Open Access Is A Two-Way Street
Blog In fact, however, Skype still has the most pitiful customer support imaginable; no support phone number (a phone company without a support phone? In his recent publicity tour, the current CEO of Skype states repeatedly that one of Skype's "core...
[September 18, 2008, 9:12]
Skype - The Roach Motel
Blog Here is an interesting article from The National Business Review, pointing out once again that you can never delete a Skype account. This is something I am familiar with from personal experience, and from the Skype User Forums.
[July 24, 2008, 9:25]
Skype - Unlimited Calling Plan Is Now VERY Limited Calling Plan
Blog Of course, Skype's non-existent "customer support" has nothing useful to say about this (or more often nothing to say at all), and the "experts" in the Skype User Forums are busily trying to blame it on the users, their computers, their ISPs...
[September 11, 2008, 16:03]
