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SLA-Based Service Composition in Enterprise Computing
White Papers In this approach, individual services are federated into composite services which are able to execute a given task subject to a Service Level Agreement (SLA). An SLA is a contract agreed between a customer and a service provider who define a set of...
[February 5, 2009, 0:00]
SLA Calculus for End-to-End QoS of TCP-Based Applications in a Multi-Domain Environment
White Papers To this end, the authors construct an analytical model that provides a so-called SLA calculus, i.e.a mapping between per-domain network QoS parameters defined in the involved Service Level Agreements (SLAs) and end-to-end QoS metrics like response...
[August 4, 2006, 1:00]
SLA Negotiation Protocol for Grid-Based Workflows
White Papers SLA negotiation protocols define a business relationship between consumer and provider and are thus a necessary part of any commercial Grid application. In the Grid environment, an SLA negotiation protocol for a work flow becomes complicated...
[September 11, 2008, 1:01]
SLA-Based Resource Allocation in Cluster Computing Systems
White Papers In enterprise service computing, resource allocation is often associated with a Service Level Agreement (SLA) which is a set of quality of services and a price agreed between a customer and a service provider.
[February 5, 2009, 0:00]
SLA Automated Negotiation Manager for Computing Services
White Papers It proposes an automated way for creating SLA's from a set of Service Level Objectives (SLOs). The SLA should achieve business goals, including the maximization of customer satisfaction. Success in today's marketing arena can often depend on...
[September 11, 2008, 1:01]
SLA-Based Cooperative Superscheduling Algorithms for Computational Grids
White Papers The Service Level Agreement (SLA) based grid superscheduling approach promotes cooperative resource sharing. The work discussed in this paper presents a market-based SLA coordination mechanism, based on a well known contract net protocol.
[September 11, 2008, 1:01]
SLA Monitoring: Manage Your Network Health
White Papers Indeed, without any means of measuring network performance, Service Level Agreements (SLA) cannot be guaranteed from one end to the other end. Network performance, and SLA verification in particular, is even more important when considering the...
[September 11, 2008, 1:01]
SLA 101: What to Look for in a Service-Level Agreement
White Papers One of the biggest differences among providers of security services is the Service-Level Agreement (SLA). This paper will dive deep into the various aspects of the SLA and attempt to explain in details what the SLA should contain and why each of...
[August 23, 2006, 1:00]
SLA-Based Coordinated Superscheduling Scheme for Computational Grids
White Papers The Service Level Agreement (SLA) based grid superscheduling approach promotes coordinated resource sharing. This paper presents a market-based SLA coordination mechanism, based on a well known contract net protocol.
[February 4, 2009, 23:00]
SLA Trading Strategies
White Papers This paper discusses the concept of SLA trading, its position in SLA framework and its strategic meaning for Internet economy and providers. SLA trading can be seen in the long term a key factor towards a market and business driven multiservice...
[July 29, 2004, 3:00]
SLA-Based Coordinated Superscheduling Scheme and Performance for Computational Grids
White Papers The Service Level Agreement (SLA) based grid superscheduling approach promotes coordinated resource sharing. This paper presents a market-based SLA coordination mechanism. The SLA model is based on a well known contract net protocol.
[March 28, 2008, 7:59]
SLA Design From a Business Perspective
White Papers A method is proposed whereby optimal values for Service Level Objectives (SLOs) of an SLA can be chosen through a business perspective. Business considerations are brought into the model by including the business losses sustained when IT components...
[August 4, 2006, 1:00]
Increase Customer Retention through Proactive SLA Management
White Papers After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an SLA. View this Webcast as two top technology experts describe how SLAs are affecting today's IT...
[January 31, 2008, 5:24]
Specification of SLA Survivability Requirements for Optical Path Protected Connections
White Papers However, since SLAs are usually agreed on a yearly basis and connection outages are rare events, the availability metric alone does not provide enough information for the service provider to elaborate the SLA.
[September 11, 2008, 1:01]
NimBUS for SLA Monitoring and Reporting
White Papers The NimBUS for SLA Monitoring and Reporting solution monitors Operations and business service levels against SLA metrics and forecasts violations with warning alerts. The solution provides a graphical interface for defining SLA parameters, i.e...
[July 10, 2007, 3:11]
SLA Description: a Description of Service Level Agreements
White Papers Typically this is done by Service Level Agreements (SLA's), which are formal written contracts developed jointly by the provider of services (IT) and its users. A description of Service Level Agreements.
[September 15, 2003, 17:01]
Towards Unified QoS/SLA Ontologies
White Papers An evaluation of existing research in the field of QoS and Service Level Agreement (SLA) ontologies is presented. This paper reports on work in progress to produce a unified Quality of Service (QoS) ontology This ontology must be applicable to the...
[September 11, 2008, 1:01]
Outsourcing and Workable SLA - The Digital Fuel
White Papers This paper has concentrated on SLA for outsourcing but similar discussions are required for SLA between internal IT (insourcing) and the business, as well as related concepts such as OLA, KPI and UPC.
[March 2, 2009, 20:12]
The Fault Detecting Method for Supporting SLA Fault Metrics of IPTV Service
White Papers A Service Level Agreement (SLA) has been an essential factor between network service providers and customers in providing network service with a concise contract to meet customers' requirement and network service provider's need.
[September 11, 2008, 1:01]
Provision of Fault Tolerance With Grid-Enabled and SLA-Aware Resource Management Systems
White Papers In this context a Service Level Agreement (SLA) is a powerful instrument for describing all obligations and expectations within a business partnership. Resource Management Systems also have to be SLA-aware, since these systems provide their...
[September 11, 2008, 1:01]
