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Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)
White Papers In this webcast, Rick Sturm, a leading authority on SLM, will explain which variables are best for use in SLAs. Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being delivered.
[August 14, 2007, 3:42]
SLAs a Key Commercial Tool
White Papers SLAs are likely to become a key tool for the service provider in offering commercial services in Service Oriented Architectures. SLAs have many complex issues associated with them and are difficult to use and understand, particularly in a value...
[August 23, 2006, 1:00]
IP SLAs - Analyzing IP Service Levels Using the LSP Health Monitor
White Papers The IP Service Level Agreements (SLAs) Label Switched Path (LSP) Health Monitor feature provides the capability to proactively monitor Layer 3 MultiProtocol Label Switching (MPLS) Virtual Private Networks (VPNs).
[December 14, 2006, 0:00]
Business Service Management - More Than Just Technically Based SLAs
White Papers For the most part, CSPs today continue to offer a variety of SLAs disguised as "Technical measures" of network-oriented services or service components. Since the late 1990's, the need for Service Level Agreements (SLA) defining both customer value...
[September 11, 2008, 1:01]
Scandinavian Communications Provider Achieves Above-Average SLAs With Lucent's Spares Management Solution
White Papers By bundling the services and extending the commercial term, Lucent was able to provide lower cost and higher SLAs for TeliaSonera. TeliaSonera, the leading telecommunications provider in the Baltic and Nordic regions, wanted to improve their...
[November 29, 2006, 0:00]
Use SLAs in a Web Services Context, Part 1: Guarantee Your Web Service With a SLA - Introduction, Architecture, and Testing Mechanisms
White Papers Many businesses are demanding Service-Level Agreements (SLAs) that guarantee the reliability of the IT services they pay for. As Web services enter the mainstream, customers will be asking for SLAs that ensure their quality.
[August 23, 2006, 1:00]
The Right Way to Set SLAs
White Papers While the SLAs get a lot of press, they are part of the Service Level Management (SLM) process and one need to step back and discuss how SLAs should be arrived at. If the operations environment is not stable, one should start with Change and...
[August 23, 2006, 1:00]
The Trouble With SLAs
White Papers Enterprise network managers have a funny relationship with their Service Level Agreements (SLAs). In particular, the SLAs for various Internet services seem to attract a great deal of attention. This would seem to be a reasonable thing - an...
[August 23, 2006, 1:00]
Improve Networked Application Performance Through SLAs
White Papers Improve Networked Application Performance Through SLAs," describes how to transform the team from firefighters to advanced planners with the appropriate tools. Successful Service Level Management (SLM) requires a proactive approach, yet today most...
[July 9, 2009, 0:00]
Tech teams failing on quarter of in-house SLAs
News Although four out of five (81 percent) of businesses adopt formal service-level agreements (SLAs), these are only met 74 percent of the time, according to research carried out by Forrester Consulting.
[June 24, 2008, 9:07]
BenefitPoint Uses Mercury to Keep Web Applications Healthy and Enforce SLAs
White Papers Where does the leading provider of online group health insurance back-office software, that garners 100% of its revenues from its Web applications, turn to ensure the best end-user experience and enforce customer Service Level Agreements (SLAs)?
[August 9, 2006, 0:00]
Efficient Monitoring of Web Service SLAs
White Papers SLAs then also determine penalty payments as risk mitigation against poor service quality and overuse of the service. Web services are increasingly used in inter-organizational settings. If an organization depends on the service quality provided by...
[September 11, 2008, 1:01]
Specification and Satisfaction of SLAs in Service Oriented Architectures
White Papers Firstly an overview is presented of the concepts and requirements that a language for the specification of QoS agreements (Service Level Agreements, or SLAs) must address, and how the WSLA language supports them.
[August 23, 2006, 1:00]
Use SLAs in a Web Services Context, Part 2: Guarantee Second-Generation Web Services Applications With a SLA - SOA Latency and Throughput
White Papers Second-generation Web services applications require that the Service-Level Agreements (SLA) guarantee reliability, availability, and quality of the service that the businesses pay for. As some applications will interact with non-Web services, the...
[August 23, 2006, 1:00]
Quality of Service Evaluation in Virtual Organizations Using SLAs
White Papers Cooperating in Virtual organizations requires trust between the constituting organizations. SLA contracts are put in place in order to specify the quality of service of services offered. For these contracts to be effective they also need to be...
[August 9, 2006, 1:00]
ITIL Based Service Level Management if SLAs Cover Security
White Papers Current level of information technology creates new perspectives for more IT service oriented market. Quality of these services requires slightly different approach then was applied for products including software.
[February 10, 2009, 0:20]
VNUNet - Value Based SLAs
White Papers A low priority application which uses little resource might end up running on a physical server with little power until there is a sudden unexpected peak requirement. The SLA then kicks in, and available resources from other areas can be brought...
[February 27, 2009, 0:23]
Service Overlay Networks: SLAs, QoS, and Bandwidth Provisioning
White Papers The authors advocate the notion of Service Overlay Network (SON) as an effective means to address some of the issues, in particular, end-to-end Quality of Service (QoS), plaguing the current Internet, and to facilitate the creation and deployment...
[August 4, 2006, 1:00]
Delivering Against SLAs With OpenView
White Papers This webcast discusses the requirements of Service Level Management, the definition of Service Level Agreements, the monitoring of the defined services, and the critical role that OpenView plays in the support of those Service Level Agreements.
[March 21, 2006, 23:00]
Efficient Online Monitoring of Web-Service SLAs
White Papers If an organization depends on the service quality provided by another organization it often enters into a bilateral Service Level Agreement (SLA), which mitigates outsourcing risks by associating penalty payments with poor service quality.
[December 24, 2008, 0:00]
