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SLAs A Key Commercial Tool
White Papers SLAs are likely to become a key tool for the service provider in offering commercial services in Service Oriented Architectures. SLAs have many complex issues associated with them and are difficult to use and understand, particularly in a value...
[January 1, 1970, 0:59]
Cynical Tactic Or Service Nirvana?: SLAs Reviewed
White Papers It may have been more than a decade ago, when the trade press had firmly dubbed SLAs as the NBT - the Next Big Thing. For the first time, SLAs offered the alluring possibility of formalising an agreement to guarantee performance of an IT function...
[January 1, 1970, 0:59]
Cynical Tactic Or Service Nirvana? SLAs Reviewed
White Papers It may have been more than a decade ago, when the trade press had firmly dubbed SLAs as the NBT - the Next Big Thing. For the first time, SLAs offered the alluring possibility of formalizing an agreement to guarantee performance of an IT function...
[January 1, 1970, 0:59]
SLAs Are Fundamental To The Integrity Of IT
White Papers SLAs are hardly worth doing if they're not real internal contracts that document specific purchase decisions. To make internal contracting (including SLAs) work requires some thought. Processes have to be documented that explain the who, when, what...
[January 1, 1970, 0:59]
Measuring The Service - Metrics For Service Level Management (SLM) And Service Level Agreements (SLAs)
White Papers In this webcast, Rick Sturm, a leading authority on SLM, will explain which variables are best for use in SLAs. Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being delivered.
[January 1, 1970, 0:59]
SLAs Meet Managed VPNs
White Papers Service level agreements (SLAs), long a staple of telco service contracts, specify agreed service targets between provider and customer and spell out penalties for non-compliance. In recent SLAs years have morphed, adapting to fit emerging...
[January 1, 1970, 0:59]
The Right Way To Set SLAs
White Papers While the SLAs get a lot of press, they are part of the Service Level Management (SLM) process and one need to step back and discuss how SLAs should be arrived at. If the operations environment is not stable, one should start with Change and...
[January 1, 1970, 0:59]
Making SLAs Work
White Papers Much of the dialogue has centred on creating SLAs (Service Level Agreements). In organisations large and small a multitude of SLAs have been introduced between IT and its customers. It is fair to say that frequently the introduction of these SLAs...
[January 1, 1970, 0:59]
Specification And Satisfaction Of SLAs In Service Oriented Architectures
White Papers Firstly an overview is presented of the concepts and requirements that a language for the specification of QoS agreements (Service Level Agreements, or SLAs) must address, and how the WSLA language supports them.
[January 1, 1970, 0:59]
Tech Teams Failing On Quarter Of In-house SLAs
News Although four out of five (81 percent) of businesses adopt formal service-level agreements (SLAs), these are only met 74 percent of the time, according to research carried out by Forrester Consulting.
[June 24, 2008, 9:07]
How To Set Up Successful SLAs
White Papers However, when administrators do get them right, those SLAs not only help IT become more efficient, they enable IT to help the business. The Service Level Agreement (SLA) is one of the most critical parts - if not the key element - of IT Service...
[January 1, 1970, 0:59]
On Automated Monitoring Of SLAs
White Papers The growth of distributed systems has made the reporting and management of SLAs very difficult. However, the need for doing so became all the greater. This paper proposes an approach to the automated monitoring, problem detection, alerting and...
[January 1, 1970, 0:59]
Admission Control And Path Allocation For SLAs In DiffServ Networks
White Papers This paper considers a Differentiated Service Domain, in which the domain administrator has to decide if to accept or to reject Service Level Agreements (SLAs) requested by users. After introducing the admission criteria, which is used to verify if...
[January 1, 1970, 0:59]
Scandinavian Communications Provider Achieves Above-Average SLAs With Lucent's Spares Management Solution
White Papers By bundling the services and extending the commercial term, Lucent was able to provide lower cost and higher SLAs for TeliaSonera. TeliaSonera, the leading telecommunications provider in the Baltic and Nordic regions, wanted to improve their...
[January 1, 1970, 0:59]
The Trouble With SLAs
White Papers Enterprise network managers have a funny relationship with their Service Level Agreements (SLAs). In particular, the SLAs for various Internet services seem to attract a great deal of attention. This would seem to be a reasonable thing - an...
[January 1, 1970, 0:59]
Intelligent ATA Arrives To Meet Backup And Recovery SLAs
White Papers IT managers have turned up the heat on storage administrators, requiring their strict adherence to Service Level Agreements (SLAs) that are impossible to meet. All organizations, regardless of size, are concerned with data protection.
[January 1, 1970, 0:59]
Application SLAs: Powering The Network Service Provider To Layer 7 Performance
White Papers Data Service Providers need to create new types of IP Service Level Agreements (SLAs) that are flexible, meeting specific customer needs and commanding a premium charge. According to IDC, IP VPN SLAs demonstrate a providers commitment to quality...
[January 1, 1970, 0:59]
QoS For IP VPNs Enables More Robust SLAs
White Papers Hear Cisco QoS experts examine the primary considerations for designing stronger service-level agreements (SLAs) that meet enterprise requirements at the edge and the core. Find out about classification and marking tools, scheduling tools, and link...
[January 1, 1970, 0:59]
Power Shift: Meeting SLAs In The New IT Service Delivery Model
White Papers As these organizations have become more oriented toward serving internal customers, meeting Service Level Agreements (SLAs) has emerged as a top priority, since revenue-generating and otherwise business-critical applications must be highly available.
[January 1, 1970, 0:59]
BenefitPoint Uses Mercury To Keep Web Applications Healthy And Enforce SLAs
White Papers Where does the leading provider of online group health insurance back-office software, that garners 100% of its revenues from its Web applications, turn to ensure the best end-user experience and enforce customer Service Level Agreements (SLAs)?
[January 1, 1970, 0:59]
