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Solving The CRM Employee Retention Problem: A Customer Service Approach (Part I)
White Papers Employee retention is a huge problem facing call center managers. While much recent work has been focused on recruitment and getting more people "In the front door", this paper suggests that the bulk of future efforts be focused on employee...
[July 18, 2006, 0:00]
IBM Reports Claim Linux Savings
News These include attraction and retention of IT staff. This has resulted in Linux playing a significant role in the recruitment and retention of IT staff and managers," the report claims. Linux is enormously popular among IT staff members, many of...
[September 1, 2005, 17:45]
How To Manage Telecommuters
News Because only a percentage of companies offer telecommuting, working from home can be used as a perk to increase retention among current staff, and it may be an advantage when recruiting new staff. This should translate into higher morale, increased...
[April 10, 2002, 14:23]
Asian Firms Boost Salaries To Secure IT Talent
News Businesses in the region have also resorted to other retention practices to keep their staff. In Malaysia, as the competition to hire the best IT employees intensified in 2007, organisations focused on best practices in staff retention.
[March 17, 2008, 8:06]
Using The Power Of A Converged IP Network To Enhance And Streamline Communications And Transform Business
White Papers Organizations can improve staff retention by implementing value-added services on an enterprise-wide, instead of a site-by-site, basis, services that help create an effective, empowered work environment.
[February 7, 2005, 2:00]
Using Citrix Application Delivery Infrastructure Solutions To Enable Simple And Secure Teleworking For Federal Employees
White Papers Federal agencies are being encouraged to promote telework and workforce mobility as a way to comply with Public Law 106-346 and achieve goals including recruitment and retention of staff; continuity of operations; reduction of traffic, fuel...
[March 1, 2008, 0:02]
An Easy-to-Deploy Portal Solution For Retail Banking Financial Services
White Papers Banks and financial institutions continually strive to increase customer acquisition and retention by developing self-service solutions for customers, while also giving tellers and staff members tools that provide both tailored and routine...
[October 6, 2006, 1:00]
Siebel Tries To Keep Staff Onboard
News In a regulatory filing on Thursday, Siebel said the compensation committee of its board approved the adoption of an employee-retention benefit programme. In its filing on Thursday, Siebel said the compensation committee approved the adoption of the...
[May 27, 2005, 9:40]
Health Plan Improves Broker Effectiveness And Shortens Sales Cycle With Pivotal CRM
White Papers Sentara wanted to grow its business, increase member retention, and improve broker management. Its sales staff and broker network create new business and maintain a 319,000-member customer base. Sentara Health Plans, Inc.is a health insurance...
[July 14, 2006, 0:00]
Health Insurance Provider Increases Employee Satisfaction, Retention Through E-Learning
White Papers The company needed to increase associate satisfaction and first-year employee retention through focused, career development opportunities. WellPoint's learning and development staff created and implemented the Associate Career Development Program...
[June 9, 2006, 0:00]
Community College Improves Enrollment Forecasting, Positions To Meet Growth Goal
White Papers Wanting to boost student enrollment and retention, the Central Indiana region of Ivy Tech set a goal to increase its student body - from 15,000 to more than 25,000 students - by 2010. The college receives state funding, and the staff works hard to...
[January 10, 2007, 0:00]
Technikon Pretoria Uses SAS Business Intelligence To Help Retain Students
White Papers Technikon Pretoria is using leading business intelligence software to develop a model that ensures improved first-year student retention. The department provides free statistical support to post-graduates and staff, as well as external commercial...
[September 18, 2003, 3:35]
Employee Inter-Action Center
White Papers And because it lets your HR staff work more productively, the offering also decreases service costs, increases corporate margins, and improves employee retention rates. To provide your employees with top-notch customer service, your human resources...
[January 2, 2004, 2:50]
Australian Relationship Banking Underpinned By World-Leading CRM Capabilities
White Papers Chosen for its rich industry-specific functionality and multichannel capabilities, Siebel Finance provides the National's staff with a 360-degree view of prospects and customers, enabling the bank to improve customer satisfaction and retention as...
[June 17, 2008, 7:35]
Training In The New Millennium: The Internet Brings ROI To The Enterprise
White Papers An overview of how corporations are using next generation e-learning to train their employees and resellers faster, less expensively, and with better retention than with traditional classroom training.
[April 3, 2004, 4:10]
Improving Human Capital
White Papers Opportunities for training, education, and development have consistently been cited as positively impacting recruitment and retention of health care professionals and other health care workers. However, many issues impact negatively on the ability...
[June 17, 2005, 3:00]
IShow Tutorial Builder Professional
Downloads Increase customer retention with "self-help" tutorials. Make it easier for staff to learn new skills with 24/7 online learning. IShow is easy-to-use presentation software. Reduce travel expenses with Web-based Flash Tutorials.
[July 25, 2005, 10:31]
Blue Cross And Blue Shield Of Florida Makes Smart Business Discoveries, Decisions With SAS
White Papers With SAS, they can disseminate information to vast numbers of staff around the company; with access to all the right data, they can serendipitously discover details that reveal the root causes of problems with retention, medical costs or any...
[July 7, 2006, 0:00]
PST Attender And PST Attender For Desktops
White Papers Many organizations create email retention policies in order to reduce storage requirements or limit legal liability. In conventional Exchange Server mailboxes, email retention policies are already time consuming to enforce.
[October 30, 2003, 5:21]
'Risky' Remote Workers Fuel Security Spending
News While businesses undoubtedly see benefits from allowing remote working, such as increased productivity and better rates of staff retention, Cisco said there is also a financial burden when it comes to ensuring remote staff do not compromise...
[March 12, 2008, 7:56]
