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Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)
White Papers Employee retention is a huge problem facing call center managers. While much recent work has been focused on recruitment and getting more people "In the front door", this paper suggests that the bulk of future efforts be focused on employee...
[July 18, 2006, 0:00]
IBM reports claim Linux savings
News These include attraction and retention of IT staff. This has resulted in Linux playing a significant role in the recruitment and retention of IT staff and managers," the report claims. Linux is enormously popular among IT staff members, many of...
[September 1, 2005, 17:45]
How to manage telecommuters
News Because only a percentage of companies offer telecommuting, working from home can be used as a perk to increase retention among current staff, and it may be an advantage when recruiting new staff. This should translate into higher morale, increased...
[April 10, 2002, 14:23]
Asian firms boost salaries to secure IT talent
News Businesses in the region have also resorted to other retention practices to keep their staff. In Malaysia, as the competition to hire the best IT employees intensified in 2007, organisations focused on best practices in staff retention.
[March 17, 2008, 8:06]
TUPE Helps BAA Retain Critical IT Skills
White Papers Thanks to Computacenter's previous TUPE (Transfer of Undertaking Protection of Employment) experience, it was not only able to advise BAA on the ramifications of the regulations but also reassure the company about the success of the process with...
[August 10, 2006, 0:00]
Siebel tries to keep staff onboard
News In a regulatory filing on Thursday, Siebel said the compensation committee of its board approved the adoption of an employee-retention benefit programme. In its filing on Thursday, Siebel said the compensation committee approved the adoption of the...
[May 27, 2005, 9:40]
Health Plan Improves Broker Effectiveness and Shortens Sales Cycle With Pivotal CRM
White Papers Sentara wanted to grow its business, increase member retention, and improve broker management. Its sales staff and broker network create new business and maintain a 319,000-member customer base. Sentara Health Plans, Inc.is a health insurance...
[July 14, 2006, 0:00]
Enterprise Vault 8.0: File System Archiving
White Papers As files are now routinely being requested for internal and external investigations, Enterprise Vault File System Archiving enables the organizations to meet their discovery and regulatory requirements through indexing, search and tools such as...
[August 5, 2009, 1:21]
Community College Improves Enrollment Forecasting, Positions to Meet Growth Goal
White Papers Wanting to boost student enrollment and retention, the Central Indiana region of Ivy Tech set a goal to increase its student body - from 15,000 to more than 25,000 students - by 2010. The college receives state funding, and the staff works hard to...
[January 10, 2007, 0:00]
WellPoint Achieves Healthy Savings With PeopleSoft HCM
White Papers This implementation eliminated the cost and hassle of dealing with an outside vendor for benefits enrollment, streamlined payroll processing and freed up HR staff for strategic activities such as reducing turnover, increasing retention of top...
[March 9, 2005, 23:00]
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
White Papers Chosen for its rich industry-specific functionality and multichannel capabilities, Siebel Finance provides the National's staff with a 360-degree view of prospects and customers, enabling the bank to improve customer satisfaction and retention as...
[June 17, 2008, 7:35]
Reporting on What Matters Most to Leading South African Financial Services Company
White Papers This leading South African financial services company has deployed Veritas NetBackup software from Symantec in conjunction with Veritas CommandCentral Service software to meet its compliance requirements via proactive policy enforcement and...
[January 18, 2008, 0:01]
Blue Cross and Blue Shield of Florida Makes Smart Business Discoveries, Decisions With SAS
White Papers With SAS, they can disseminate information to vast numbers of staff around the company; with access to all the right data, they can serendipitously discover details that reveal the root causes of problems with retention, medical costs or any...
[July 7, 2006, 0:00]
ZL Unified Archive: Ensuring Schools Comply With Updated Federal Rules of Civil Procedure
White Papers Furthermore, to meet FRCP retention requirements, the ZL system can be configured to execute a standard deletion policy that erases messages after a certain period of time. A department-wide message can be sent that require staff members to confirm...
[March 24, 2009, 0:20]
'Risky' remote workers fuel security spending
News While businesses undoubtedly see benefits from allowing remote working, such as increased productivity and better rates of staff retention, Cisco said there is also a financial burden when it comes to ensuring remote staff do not compromise...
[March 12, 2008, 7:56]
Virgin Mobile expands customer support
News One major factor in a company's ability to run a successful call centre is the retention of staff -- with high churn rates undermining training programmes and suppressing motivations and morale. Recruitment is already under way and around 100 staff...
[April 9, 2003, 11:02]
SAP consultants stay top of the pay scales
News Staff retention is also less of a problem than it used to be. The survey, of 2,000 organisations across Europe, may not be great news for employees but it should be a tonic to companies looking to staff up for ERP and other IT-related projects.
[November 26, 2003, 12:55]
Satyam customers warned to expect disruption
News Gartner recommends that companies closely monitor their contracts with Satyam for disruption, prepare contingency measures and offer "retention bonuses" to keep key Satyam staff on critical projects. Analyst group Gartner warned that the ensuing...
[January 13, 2009, 8:18]
UK flexible working options on rise, says survey
News A similar majority percent) also reckons it boosts staff retention. Brighton and Liverpool came out as the towns with the lowest rates of flexible working — only 15 percent of companies based in both towns offered it to their staff.
[May 28, 2009, 10:01]
UK tech industry faces recruitment crisis
News Recruitment and retention of staff remains a big issue for employers in the IT industry. Recruitment problems were reported by 81 percent of employers and a third said they now offer "golden hellos" or signing bonuses to attract the right calibre...
[June 27, 2007, 8:17]
