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Is Technology Talking You Out Of A Job?
News ZDNet Australia talks to vendors, users and the union about the actual impact of speech technology on local IT staffing levels. Peter Chidiac, country manager, Australia and New Zealand, for SpeechWorks International -- a global speech applications...
[October 30, 2001, 14:36]
10 Hour Schedules For 7 Days A Week
Downloads Quite often businesses need to add or subtract staff to accommodate a growing or shrinking business and need a scheduling solution to reflect their new staffing levels. These templates can be used to provide any number of people per shift and can...
[October 30, 2007, 0:31]
12 Hour Schedules For 7 Days A Week
Downloads Quite often businesses need to add or subtract staff to accommodate a growing or shrinking business and need a scheduling solution to reflect their new staffing levels. These templates can be used to provide any number of people per shift and can...
[October 30, 2007, 0:46]
8 Hour Shift Schedules For 7 Days A Week
Downloads Quite often businesses need to add or subtract staff to accommodate a growing or shrinking business and need a scheduling solution to reflect their new staffing levels. These templates can be used to provide any number of people per shift and can...
[October 30, 2007, 0:46]
Discover The Path To Improved Performance In The Public Sector
White Papers As service levels and other outcome measures continue to rise, resources and staffing levels are not keeping up with such demands. Public sector organizations continue to face budget constraints while striving to provide a high level of service to...
[April 30, 2005, 0:00]
Defense Manufacturer EFW Unravels Power Outage Mystery With Unicenter ServicePlus Predictive Tools
White Papers They wanted to identify trends within call volume data in order to improve service levels, optimize staffing levels and avoid user downtime due to unforeseen events. EFW, Inc.develops, manufactures and supports sophisticated electronics and electro...
[May 19, 2004, 0:00]
Productivity Increases At A Leading International Mobile Telecommunications Operator
White Papers With staffing levels growing and business increasing, executives saw a pressing need to improve the existing e-mail-based solution. Investcom LLC is a leading international provider of mobile telecommunications services with operations in nine...
[November 8, 2006, 0:00]
Contactual Helps Labor Ready Respond Around The Clock, Around The World
White Papers The international staffing company Labor Ready had 94 different answering services—each with varying levels of customer service and cost—when related business problems prompted its search for a central call center solution.
[December 8, 2006, 0:00]
ASP Speeds Customer Deployments By 50 Percent, Reduces Labor Costs By 25 Percent
White Papers Project Hosts's customer deployments are completed up to 50 percent faster, while staffing levels are at least 25 percent lower. Project Hosts, an Application Service Provider (ASP), wanted to speed customer deployments that required tightly...
[December 3, 2007, 0:01]
HP StorageWorks B-Series Multi-Protocol Router For Backup Consolidation White Paper
White Papers To do this, companies must maximize their use of existing storage investments through storage consolidation and improved management tools and incorporate new storage, all at existing staffing levels. Companies want robust data protection solutions...
[March 3, 2006, 0:01]
Small Dairy Uses MySAP, HP Servers To Battle Food Giants
White Papers Step two was adding a mySAP All-in-One solution from IDS Scheer Small and Medium Enterprises (IDS Scheer SME) on HP servers to allow the company to operate successfully at reduced staffing levels. Until the late 1990s, Dairy Industries (Jamaica...
[July 5, 2005, 0:00]
NICE Systems Case Study: Cross Country Group
White Papers But because the calls are often emergency situations, they wanted a system that enabled them to maintain staffing levels for optimum service and economy. Cross Country Motor Club (CCMC) is the leading provider of automotive customer service...
[July 12, 2006, 0:00]
Ensuring Leadership Readiness: The Impact Of Effective Workforce & Succession Planning - Leveraging Web-Based Human Capital Management Systems To Plan For The Future And Manage The Talent Pool Today
White Papers Whether you are responsible for Human Resources (HR) at a corporation or staffing a government agency or non-profit, you are faced with the imminent need to identify, assess and develop talent to ensure continuity of leadership at all levels in an...
[January 25, 2006, 0:01]
Transforming The Data Center Through Standardization
White Papers Recent research results suggest the primary challenges for data center managers are stringent internal service-level agreements, ongoing data center growth, and staffing issues. Data centers today are at the breaking point - complexity has gone out...
[May 9, 2008, 1:02]
Unisys Case Study: City National Bank
White Papers With banking office expansion a major business driver and intensive staffing needs outpacing its resources, the Bank presented Unisys with a two-month implementation challenge. The addition of four new banks to its branch portfolio, coupled with...
[June 2, 2007, 1:00]
NICE Systems Case Study: The Faneuil Group
White Papers TotalView Workforce Management's long-term forecasting tools helped the company's Toll Billing & Inquiry Center accurately identify peak day and average staffing requirements. During its first five years, the center faced customer access challenges...
[July 11, 2006, 0:00]
Financial Institutions' Hacking Rate High
News This is demonstrated by the level of capital investment, increasing security staffing levels, and the rising seniority of security management positions," he said. Of the institutions surveyed globally, 47 percent have maintained or increased IT...
[June 18, 2003, 9:11]
Employee Failures
Talkback A 10% cut in all non medical staffing levels would be a good start. Perhaps it is time that a firework or many were injected into ALL levels of the NHS and a great weeding out (without pay offs) of the inefficient and incompetent was initiated.
[December 27, 2007, 11:15]
Asia Entices Talent With Top Pay
News Employers were polled on their expectations of an increase or decrease in staffing levels, as well as on their optimism as regards the growth of their organisation and the overall industry. A skills shortage continues to plague Asian businesses...
[July 30, 2007, 12:31]
Action 2000: UK Ready For Millennium
News With many organisations having higher staffing levels than usual over New Year's Eve, there may be less disruption than usual," he said. Action 2000 issued its last pre-Millennium Bug statement Thursday, and the message is don't panic, there will...
[December 17, 1999, 11:41]
