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Merrill Lynch Reduces Security Maintenance and Enhances Wireless Support
White Papers That migration, completed by late 2005, is adding significant security enhancements, reducing update maintenance and support time, and simplifying wireless setup for users. Merrill Lynch wanted to establish a consistent environment for its 75,000...
[August 30, 2007, 1:00]
Maintenance and Support Best Practices for IT Infrastructure, and Cost Savings Strategies
White Papers Outsourcing of IT support is a market reality. If you are considering or haven't yet considered outsourcing your company's IT infrastructure support, then watch this new program and let the experts provide you with key reasons why you should do so.
[August 25, 2009, 9:58]
Application Maintenance and Support for a Fortune 100 Corporation
White Papers The client wanted to develop a Global Centre of Excellence as a centralized solution for Application Support, which would drive operational excellence, process improvement and efficiency. The client is a Fortune 100 Company; one of the world's...
[May 17, 2009, 1:48]
System speeds tracking of support engineers
News TomorrowNow, which offers maintenance services to customers of Oracle applications, on Monday is expected to announce a system to better locate its support engineers for more reliable service. The company, acquired by Oracle rival SAP in 2005...
[March 12, 2007, 7:56]
PeopleSoft draws out upgrade deadlines
News PeopleSoft is extending customer-support and maintenance programs for a number of its software products, in a move some interpret as a defence tactic against rival Oracle and its promise to support PeopleSoft products for at least a decade if it...
[September 15, 2003, 16:30]
Where TomorrowNow goes from here
News Embroiled in controversy, SAP's third-party maintenance and support company TomorrowNow is facing challenging days ahead. Oracle, in its lawsuit, has alleged that TomorrowNow engaged in illicit downloads to give it a competitive advantage by...
[July 4, 2007, 7:47]
Oracle posts lower profits, revenue climbs 6pc
News Oracle on Thursday reported a six percent rise in fiscal second-quarter revenue over last year, fuelled by growth in software sales and its support and maintenance business. Another growth area running counter to the downturn in the economy...
[December 19, 2008, 7:21]
Oracle amends complaint in SAP suit
News TomorrowNow, a competing third-party support and maintenance provider, targets Oracle's PeopleSoft, JD Edwards and Siebel customers. SAP's TomorrowNow, as with other third-party support and maintenance providers, is generally allowed to access a...
[June 4, 2007, 9:08]
SpikeSource stacks up open source lineup
News When it launched earlier this year, SpikeSource said it was working toward offering maintenance and support services for packaged open source components to businesses. A beta program for the subscription support and maintenance service launched...
[January 5, 2005, 7:40]
Coders 'have support concerns' over open source
News Nearly 70 percent of those surveyed said they had concerns about open source's provision of regular updates, maintenance and support. As a matter of fact, we do provide timely bug fixes, full 24x7 maintenance and when we ask our customers how they...
[January 18, 2005, 14:00]
SAP customers face upgrade deadline
News Since companies use R/3 to manage crucial business data, it's unlikely they would risk running the software without some form of maintenance support. Customers pay an initial fee to licence R/3 and a periodic maintenance fee to keep the software up...
[December 19, 2002, 8:15]
Oracle lawsuit accuses SAP of spying
News Oracle says that in late November it noticed an unusually heavy volume of download activity on Oracle's password-protected customer support and maintenance site for its PeopleSoft and JD Edwards customers.
[March 23, 2007, 7:43]
Process Outsourcing Firm Saves Thousands of Hours With Application Virtualization
White Papers The company trains its employees on multiple software development tools and applications, in a facility with more than 500 computers, but the IT department had to spend an average of 200 hours to format and reinstall applications for each training...
[May 30, 2009, 1:19]
Oracle and SAP spar in courtroom preliminaries
News In its filing, SAP says that TomorrowNow did not share any of its rival's support and maintenance information with SAP or its SAP America operations. Oracle, however, alleges that SAP and its SAP America operations did in fact benefit from the...
[August 30, 2007, 8:31]
EC software law could divide open source
News The Commission proposal is likely to make vendors force customers into support and maintenance agreements upon each purchase, in order to help the former fulfill warranty obligations, said Mitchell. Customers will find that their existing support...
[June 11, 2009, 9:59]
Industry veterans launch open-source venture
News The trend over the last couple of years, and if you project it forward, it's clear the value [in the software industry] is moving toward maintenance, testing, support and configuration," Silverberg said.
[September 29, 2004, 16:35]
SuSE bundles Linux extras for biz
News The Openexchange Server bundle, expected to be available mid-November, includes four CDs, manuals, 30 days of installation support, and 12 months of system maintenance. Customers of SuSE's Linux eMail Server 3.x and Maintenance Service will be able...
[October 17, 2002, 11:35]
GridMagic Standard - Excel Compatible BlackBerry Spreadsheet
Downloads You can synchronize your spreadsheet data between your smartphone and desktop.With GridMagic, you can access and update your spreadsheet data anytime, anywhere.You can easily install GridMagic over-the-air (OTA) at the following location, and...
[August 11, 2006, 8:00]
Services firm launches open source stack
News Formed last year, Seattle-based SourceLabs plans to offer corporate customers configuration and maintenance services based on the AMP software. Instead of making money on licence fees, these companies plan to offer subscription maintenance packages...
[March 31, 2005, 12:05]
SAP admits 'inappropriate' Oracle downloads
News Oracle said that in late November it noticed an unusually heavy volume of download activity on Oracle's password-protected customer support and maintenance site for its PeopleSoft and JD Edwards customers.
[July 3, 2007, 14:19]
