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Tallahassee Community College Connects Student Goals, Support Services And Programs With SAS
White Papers To that end, the Florida college has embarked on a mission to turn information about students, programs and support services into intelligence. Like many colleges and educational institutions, Tallahassee Community College (TCC) strives to ensure...
[January 1, 1970, 0:59]
Innovations In Services: Support Automation
White Papers The support experience is not just about break/fix services. It's about using automation throughout the entire IT support lifecycle in complex, multi-vendor environments.
[January 1, 1970, 0:59]
The ARL GIS Literacy Project: Support For Government Data Services In The Digital Library
White Papers This paper describes the ARL GIS Literacy Project and its role in providing support for continued access to government data which is increasingly distributed only in digital form. It will discuss what MU has produced in terms of GIS services and...
[January 1, 1970, 0:59]
Web Services Support In Siebel 7
White Papers This white paper provides an overview of the current state of Web Services specifications and discusses Siebel Systems' support of Web Services in Siebel 7.5, the latest release of Siebel eBusiness Applications.
[January 1, 1970, 0:59]
Delivering Quality Support Services: The Development Of Service Level Agreements Within Monash University
White Papers Monash University is now in the process of finalising its first SLA between central support services and faculties. Over the past years, universities have started to use service level agreements (SLAs) as a tool for managing and improving the...
[January 1, 1970, 0:59]
Cisco Services: Lifecycle Services And Support
White Papers This webcast discusses Cisco Services: Lifecycle Services and Support, and will provide an overview of the role of services in order to support the increasing importance/relevance of the network and the need in the market for service offerings.
[January 1, 1970, 0:59]
Jet Support Services Inc.: Innovative Portal Enhances Staff And Client Experience
White Papers Jet Support Services Inc. JSSI) wanted to expand its aircraft maintenance services business around the world, but its employees and customers were hampered by labor-intensive and disjointed processes.
[January 1, 1970, 0:59]
INSOTEC Helps Heraeus Infosystems To Leverage ITIL For Superior Support Services
White Papers Serving more than 3,000 corporate users worldwide from its IT center in the German city of Hanau, Heraeus infosystems GmbH is the prime IT services provider to the Heraeus group of companies. To ensure sustained support service excellence in an...
[January 1, 1970, 0:59]
Enterprise Support Services Offerings: Achieving Higher Value Through Consolidated Support For Mainframe Environments
White Papers Alternative providers of maintenance and support services can offer distinct financial, technical and operational advantages for enterprise data environments. These are all elements of StorageTek Enterprise Support Services offerings for mainframe...
[January 1, 1970, 0:59]
NICE Systems Case Study: Healthcare Support Services
White Papers This healthcare support services company operates contact centers with more than 600 agents that help people address health, well-being and work-life issues. The company also provides self-care publications and offers customer support.
[January 1, 1970, 0:59]
Students With Disabilities In Distance Education: Characteristics, Course Enrollment And Completion, And Support Services
White Papers This study presented in this paper describes the characteristics, enrollment, and completion rates of students with disabilities and the support services they received over a three-year period. Between 1998 and 2001 a total of 604 students with...
[January 1, 1970, 0:59]
Entirety Services Provides Support Solutions To Cognito
White Papers Entirety Services provided Cognito with a complete network support solution backed up by the assurance of BS7799-2 and ISO 9001 quality standards. It was essential for Cognito and its customers that ongoing pro-active 24/7 support was available for...
[January 1, 1970, 0:59]
Best Practices For Remote Support And Services
White Papers How can small businesses effectively provide clients with systems-critical support and services without wasting valuable time on the road? "We offer consumers and small business a simple, convenient, secure support option and they love it--we have...
[January 1, 1970, 0:59]
Macromedia Case Study: San Diego County Department Of Child Support Services
White Papers With a team of 800 attorneys, paralegals, and other professional staff, the San Diego County Department of Child Support Services (SDDCSS) handles thousands of child-support enforcement orders that proceed through the county court system.
[January 1, 1970, 0:59]
Total Engineering And Integration Services: USAISEC's Contract Vehicle Of Choice For Information Technology Support Services
White Papers TEIS is an indefinite delivery, indefinite quantity (ID/IQ) contract vehicle which allows customers to quickly obtain Information Technology support services. Army Information Systems Engineering Command (USAISEC) as one of two prime contractors...
[January 1, 1970, 0:59]
HP Online Services Support High Availability For Semicon Leader
White Papers The solutions used by Atmel Nantes are HP's IT Resource Centre (ITRC), a Website where a person can get services and support for servers and workstations and HP Support Contract Assistant (SCA) the Web-based tool that helps to review, revise and...
[January 1, 1970, 0:59]
IP Telephony Services: New Paradigm Requirements For Support Services
White Papers This paper explores the new service requirements that this migration is creating for IP Telephony support services, the Avaya IP Support Services architecture and layered service options, and insights on how to select the right IP Support Service...
[January 1, 1970, 0:59]
GIE Informatique Arpege Uses BMC Remedy Solutions To Unify And Centralize Support Services For Enhanced Performance And Improved Quality Of Service
White Papers GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident...
[January 1, 1970, 0:59]
White Paper - Technical Support Services
White Papers Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills. In today's competitive business and technology-oriented environment, the need for customer support is rising.
[January 1, 1970, 0:59]
Service Level Agreements: A Framework For The Quality Management And Improvement Of Central Support Services
White Papers Monash University is developing SLA's between central support services and faculties for support services including human resources, student services and information technology services. The potential benefits of this process include increased...
[January 1, 1970, 0:59]
