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Support Automation With CA SupportBridge
White Papers CA's new Support Automation solution, CA SupportBridge (formerly Control-F1 SupportBridge), is designed to prevent, detect and repair computer problems before they cause significant disruption to operations and is integrated with existing...
[September 25, 2009, 2:12]
Support cannot even discuss bugs with customers
Member Review Here's a quick way to determine the quality of the software: when Customer Support says that they are not allowed to discuss which bugs are being researched, which bugs have been duplicated in-house, which bugs are targeted for the next patch...
[May 12, 2004, 10:32]
Support through scalability
News Whether your network consists of two or three desktop systems at the office wired together in a peer-to-peer configuration, two hundred clients connecting to a handful of servers over Ethernet with a wireless DMZ for visiting laptops, or a multi...
[April 5, 2006, 11:50]
Support ends for Windows XP SP1
Talkback Microsoft Support has been an oxymoron as long as I can remember. Even when we were paying high prices for per incident support for back office products, we usually came up with answers before first or second tier support personnel at MS did...
[October 11, 2006, 16:11]
Support ends for Windows XP SP1
News Microsoft will end support for Windows XP Service Pack 1 (SP1) and SP 1a on 10 October, leaving users no option but to upgrade to SP2 if they wish to continue to receive support for crucial components, including security software.
[October 9, 2006, 15:10]
Support
Talkback The prosecution used loads of 'dirty tricks' but the jury had made their mind up, despite an it 'expert' saying that there was a trojan etc on the pc.i joined a support group called 'pafaa and sofap'.
[March 26, 2007, 21:46]
Support wanes for GameCube
News Publishers of video game software are starting to talk as if that might be the case, with support waning for Nintendo in the three-way fight for survival in the lucrative game console business. Vivendi Universal Games, the interactive entertainment...
[May 16, 2003, 8:05]
Support and Service Overview
White Papers The Support and Service Overview defines the standards of service one can expect from InterCall as a provider of video conferencing services. This paper covers topics such as Service Availability, Escalation Process, Help Desk Support, Help Desk...
[March 7, 2009, 0:25]
White Paper: Wi-Fi Certified for WMM - Support for Multimedia Applications With Quality of Service in Wi-Fi Networks
White Papers WMM is a QoS solution with industry-wide support that offers strong interoperability, meets the requirements of all market segments, and has global reach. It is available now and will be interoperable with 802.11e.
[October 20, 2005, 3:00]
Support Strategies: Customer Experience Management
White Papers That makes the support center an extremely strategic contact point. • Why customer experience is the next frontier for support centers Customer experience is the most powerful tool available today for distinguishing your company from competitors ?
[November 9, 2009, 10:41]
Support for Telecom Solutions Company
White Papers This lead to the client seeking a vendor to provide multi-tier support for their products at its customer sites. In a positive and expanding business scenario, the client had to ensure availability of services to his customer base.
[February 27, 2009, 0:23]
Web Services Service Level Management: Overview of Service Level Agreement Languages, Support Infrastructures and Tools
White Papers Engineering extended Service-Oriented Architecture (SOA) - based web services for open environments that support collaboration sets numerous requirements to web services languages and support infrastructure capabilities provided by vendors.
[March 10, 2007, 0:00]
Support standards, not multiple browsers
Talkback IE has, by far, the worst support of web standards of all major web browsers. And I don't just mean that they don't support everything everyone else supports, but that they also support some of the basic stuff incorrectly.
[August 26, 2005, 18:45]
Goal: Support IT Chargeback
White Papers IT is viewed less as a cost center supplying support infrastructure, and more of a partner from which business units request resources and gain business value. The true value of an IT chargeback system is in decision support, not just cost recovery...
[May 1, 2009, 1:18]
Support Plan Helps Steel Manufacturer Get the Most From ERP System, Plan for Upgrade
White Papers To get the most out of its investment in Microsoft Dynamics AX, BMB takes advantage of Microsoft Services Premier Support for Microsoft Dynamics. Borusan Mannesmann Boru (BMB) is the leading manufacturer of steel pipes and tubes in Turkey.
[July 25, 2009, 1:18]
Support users with Remote Assistance
News A few years ago, I had a job that required me to support offices all over the country. To do so, users select the Help And Support command from the Start menu. The other available option is to save the invitation as a file by selecting the...
[May 1, 2002, 13:55]
Support ends for Windows XP SP1
Talkback I didn't realise there was any support for Mcirosoft products, so threats of ending it are not so worrying. I have contacted MS re problems in their products over a 20 year period and I have never received one working fix.
[October 10, 2006, 11:01]
Open Source for the Enterprise: Support Models for Open Source
White Papers While this paper argues that the best way to take advantage of open source is to embark on a program of institutional skill building, startups, systems integrators, and software, vendors are coming to market with different offers of support.
[October 17, 2007, 1:00]
Support standards, not multiple browsers
Leader There is a mindset that believes that building support for the Firefox browser in company Web sites means extra development work, and running several versions of the Web site. That support for Firefox or Opera - or any other minority browser...
[August 26, 2005, 13:50]
Microsoft guarantees businesses 10 years' support
News Microsoft revealed a new long-term support policy on Tuesday, along with upcoming technologies to boost security and reduce spam. Speaking at TechEd, the software giant's annual conference for information technology administrators, Andy Lees, vice...
[May 26, 2004, 9:35]
