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Tech Support Costing Companies
Talkback I wonder if these constant tech support costs are included in Microsoft's 'research' which stated that "TCO of Windows is lower than Linux".
[July 29, 2004, 15:29]
Tech Support Costing Companies
News The nationwide survey, sponsored by technology services company Siemens Business Services, found that another 20 percent of white-collar workers spend an hour or more on the phone with tech support each week.
[July 29, 2004, 11:45]
Ten Ways To Decline A Request For Free Tech Support
White Papers Requests for free tech support often catch you off guard and your first instinct is to accept the task. When someone makes an unwelcome request for free tech support, use a response from this list to politely, yet firmly decline the job.
[January 1, 1970, 0:59]
The Top 10 Peeves Of A Support Tech
White Papers If you've spent even a little time in the tech support biz, you're bound to have a list of special aggravations that drive you crazy on a semi-regular basis. Then, join the discussion and share some of the recurring support situations that really...
[January 1, 1970, 0:59]
SMEs Reveal Their Tech Support Gripes
News Small companies are getting a bad deal from their tech support, a new study has found. The top ten tech support complaints (unranked) by SMEs were: IT services firm Blue Screen, who surveyed 100 SMEs (small to medium-sized enterprises) in the UK...
[February 6, 2003, 12:43]
Solutions To The Top Ten Peeves Of A Support Tech
White Papers But IT pro Becky Roberts--who recently shared her top ten peeves about being a support tech--decided to look for ways to ease some of her on-the-job aggravations. It's easy to fall into a pattern of complaining about work annoyances and assuming...
[January 1, 1970, 0:59]
10+ Tools Every Support Tech Should Have In Their Repair Kit
White Papers In this 6-minute, MP3 audiocast, Bill Detwiler identifies 12 tools that TechRepublic members suggest every support tech carry. Some techs seem to get by with just a multitool and a smile, but the rest of us need something more substantial.
[January 1, 1970, 0:59]
Dell Launches Remote Tech Support
News DellConnect has already been used by Dell in the US where, it says, 95 percent of customers say the system makes solving tech foul-ups easier. Instead of having PC users make calls to support staff over the phone, Dell has launched a new service...
[September 21, 2006, 13:15]
Cisco SMB Select Partner I-Tech Support Brings IP Communications To CPA Firm
White Papers The company contracted with Cisco Certified Partner i-Tech Support who recommended Cisco Unified Communications, which would provide powerful communications feature as well as a platform that would support company growth for at least 10 years.
[January 1, 1970, 0:59]
OK Product, But Worst Tech Support EVER!!!!
Member Review Definitely the worst Wireless prod company in terms of Tech Support. I had made several requests for WPA support in their previous model WGR614 and all I got was "we may or may not decide to implement this feature, depending on whether it is shown...
[January 20, 2004, 9:57]
Horrible Tech Support
Member Review I bought this program, installed it and there was a problem, can't get any tech support. I emailed them and got an email back that I would hear from them in 4-5 days. I can't even uninstall the program so I can reinstall it.
[February 4, 2004, 8:17]
Top 10 Signs You're Getting Burned Out On Your Support Tech Job
White Papers Ever wondered what happened to that can-do, users-are-god, I-exist-only-to-serve-you attitude of your early days as a support tech? Maybe you're suffering from a touch of burnout. Becky Roberts put together this slightly skewed list of symptoms to...
[January 1, 1970, 0:59]
Tech Support For Your Parents
Talkback If any child (or "friend") of mine switched on automatic Windows Updates on my computer I would kill him (or her).
[January 6, 2005, 9:57]
Dell Launches Remote Tech Support
Talkback It's called Windows Remote Assistance. Did no one at dell bother to read up on it?
[September 25, 2006, 12:28]
Open Source Specialists Offered Tech Support Bounty
Talkback European companies exist that have been doing this sort of thing for years - minus the Xbox (which a stupid idea). Why the article?
[May 9, 2006, 16:10]
Dell Launches Remote Tech Support
Talkback Rather we design, manufactures, sell, support and recycle our products. Dell Connect, as you noted, has been used to great success and it, along with several other initiatives you mention are all a part of our $150 million investment in the...
[September 21, 2006, 21:03]
Pace Modem Maker In Receivership - Tech Support Ceases
News One angry customer contacted ZDNet UK today after all efforts to obtain technical support for a faulty PC card were met with a recorded message. The fact that PMC Electronics products remain on shop shelves even though there has been no official...
[August 10, 1999, 11:14]
For MGM MIRAGE, Microsoft Terminal Services Enabled Faster Deployment, Lower TCO, Better Tech Support, And $2 Million Annually In Reduced Acquisition And Support Costs
White Papers In 1998, Bellagio, Las Vegas' newest casino-hotel was preparing to open. The scale of the resort-casino presented new challenges to IT both in resource management and deployment issues. End users experiencing technical difficulties would need to...
[January 1, 1970, 0:59]
Sidestep These Five Tech Support Time Wasters
White Papers IT pros, particularly in small to midsize businesses, often find themselves struggling to meet day-to-day support needs while remaining focused on the seemingly limitless projects that flow from the business.
[January 1, 1970, 0:59]
Cal State University Uses WebDemo To Remotely 'Show And Tell' Tech Support Solutions To Faculty And Staff
White Papers They began looking for software that would allow them, with user permission, to remotely 'see' and even operate the user's computer from the support center. California State University, San Bernardino (CSUSB) is the sole public regional university...
[January 1, 1970, 0:59]
