Previous
Tech support costing companies
Talkback I wonder if these constant tech support costs are included in Microsoft's 'research' which stated that "TCO of Windows is lower than Linux".
[July 29, 2004, 15:29]
Tech support is awful
Member Review I have had I-mate JAM for over a year, I had to send it for repair and after sturgling for 3 days with tech support, they sent me info on where to send it in the U.S. I-MATE IS ONLY GOOD IF IT DOES NOT GIVE YOU ANY PROBLEM BUT IF IT HAS ANY GLITCH...
[June 21, 2006, 13:31]
Tech support costing companies
News The nationwide survey, sponsored by technology services company Siemens Business Services, found that another 20 percent of white-collar workers spend an hour or more on the phone with tech support each week.
[July 29, 2004, 11:45]
Tech support for your parents review
Reviews But trying to do tech support over the phone can be incredibly frustrating. As much as we like it, we do not recommend installing the fantastic Mozilla Firefox browser for non-tech-savvy users. 1. Install the software they need
[December 30, 2004, 13:20]
Cisco SMB Select Partner i-Tech Support Brings IP Communications to CPA Firm
White Papers The company contracted with Cisco Certified Partner i-Tech Support who recommended Cisco Unified Communications, which would provide powerful communications feature as well as a platform that would support company growth for at least 10 years.
[March 8, 2007, 0:00]
Ten ways to decline a request for free tech support
White Papers Requests for free tech support often catch you off guard and your first instinct is to accept the task. When someone makes an unwelcome request for free tech support, use a response from this list to politely, yet firmly decline the job.
[May 16, 2006, 1:00]
Symantec launches remote PC tech-support services
News Other competition includes small PC repair shops and some of the larger electronics retailers that have tech benches. The two services, along with Norton technical support (which is now free), use LogMeIn Rescue, a remote-access client, that allows...
[October 15, 2008, 9:16]
Horrible Tech Support
Member Review I bought this program, installed it and there was a problem, can't get any tech support. I emailed them and got an email back that I would hear from them in 4-5 days. I can't even uninstall the program so I can reinstall it.
[February 4, 2004, 8:17]
10+ tools every support tech should have in their repair kit
White Papers In this 6-minute, MP3 audiocast, Bill Detwiler identifies 12 tools that TechRepublic members suggest every support tech carry. Some techs seem to get by with just a multitool and a smile, but the rest of us need something more substantial.
[May 18, 2006, 1:00]
OK product, but worst tech support EVER!!!!
Member Review Definitely the worst Wireless prod company in terms of Tech Support. I had made several requests for WPA support in their previous model WGR614 and all I got was "we may or may not decide to implement this feature, depending on whether it is shown...
[January 20, 2004, 9:57]
SMEs reveal their tech support gripes
News Small companies are getting a bad deal from their tech support, a new study has found. The top ten tech support complaints (unranked) by SMEs were: IT services firm Blue Screen, who surveyed 100 SMEs (small to medium-sized enterprises) in the UK...
[February 6, 2003, 12:43]
Dell launches remote tech support
News DellConnect has already been used by Dell in the US where, it says, 95 percent of customers say the system makes solving tech foul-ups easier. Instead of having PC users make calls to support staff over the phone, Dell has launched a new service...
[September 21, 2006, 13:15]
Things developers need to know before calling Tech Support
Blog All the questions are in there and it’s nice to read a sympathetic account of what the developer will be hearing down one end of the phone line with the tech support guy actually explaining why he needs certain things.
[October 6, 2008, 7:26]
Tech support for your parents
Talkback If any child (or "friend") of mine switched on automatic Windows Updates on my computer I would kill him (or her).
[January 6, 2005, 9:57]
Long Distance Tech Support Phone Call
Blog Comment Hey guys.Rupert Goodwins showed me this fantastic site, It's called conversations with apollo, and I found it deeply absorbing.http://apollotalks.com/index.php? post_category=podcasts xwindowsjunkie:thankyou for the info.
[August 19, 2008, 1:10]
Long Distance Tech Support Phone Call
Blog Comment That artical was superbly intresting.and it s nice to know that they got the os figured out.so windows, the astronaut had it on a laptop in the shuttle. It could be that it was his own laptop, or maybe they do use windows for some none critical...
[August 17, 2008, 23:26]
Dell launches remote tech support
Talkback It's called Windows Remote Assistance. Did no one at dell bother to read up on it?
[September 25, 2006, 12:28]
Open source specialists offered tech support bounty
Talkback European companies exist that have been doing this sort of thing for years - minus the Xbox (which a stupid idea). Why the article?
[May 9, 2006, 16:10]
Long Distance Tech Support Phone Call
Blog Comment Oh my god! I mean I enjoy mucking about with windows at home, but.no way should it be up there in space.from what i know mission critical systems run on unix os.
[August 17, 2008, 17:42]
Dell launches remote tech support
Talkback Rather we design, manufactures, sell, support and recycle our products. Dell Connect, as you noted, has been used to great success and it, along with several other initiatives you mention are all a part of our $150 million investment in the...
[September 21, 2006, 21:03]
