Previous
Technical Support for Appliance Based Secure Messaging Network Product
White Papers Increasing market pressures drove a leader in appliance-based solutions for Secure Messaging Networks to reduce costs by employing technical support teams on a time-share basis. As such, the existing technical support team lacked the capacity to...
[March 28, 2008, 0:02]
White Paper - Technical Support Services
White Papers Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills. This white paper provides information on what Technical Support is all about, its sensitivity in the BPO...
[February 23, 2005, 2:00]
Technical Support Centre
White Papers The client faced a challenge in providing prompt technical support to its customers on account of a rapid demand for their solutions. There was a serious need to strengthen the technical support services.
[March 4, 2009, 0:25]
Sigma Keeps Abreast of Technology Developments With Rapid Access to Technical Support
White Papers The company retained Oracle Support services to gain rapid access to technical support 24 hours a day to improve overall level of service to customers and optimized technology solutions, using Oracle MetaLink to access Oracle's global Knowledge...
[July 20, 2007, 1:00]
How Cisco IT Migrated to an ERP Technical Support Module
White Papers In parallel with the technical support project, Cisco manufacturing and finance teams were upgrading to the Oracle 11i platform. The new corporate data foundation provided additional incentive for the adoption of Oracle 11i technical support...
[March 5, 2008, 0:02]
Quality Logic Facilitates Communication Between Technical Support and Quality Assurance
White Papers The company wanted to enhance effectiveness of their technical support staff and to facilitate interdepartmental communication between technical support and quality assurance. Quality Logic develops and markets computer protocol test software.
[July 11, 2006, 0:00]
Framework for ICT Technical Support
White Papers ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It views technical support not just as a function responsible for resolving incidents, but as a service provider whose main objective is to prevent...
[March 15, 2006, 0:01]
Agency Protects Shared PCs, Saves Technical Support Time With New Security Tool
White Papers The Toolkit offers better PC protection and reduces the number of IT support calls and travel costs. The West Virginia Library Commission, located in Charleston, West Virginia, distributes grants and creates library programs across the state.
[December 15, 2006, 0:00]
Samsung’s Technical Support for Breast Cancer
Blog It would inappropriate of me not to make mention of the fact that I attended a “do” on Wednesday this week courtesy of Samsung who were heralding their support of for European breast cancer charities including the ‘Susan G.
[November 7, 2008, 6:55]
Microsoft unprepared for SP2 support nightmare?
News Microsoft can expect thousands of extra technical support calls after the release of its security update for Windows XP this summer, according to security analysts. But Cooper warns that increased security means more technical support calls...
[April 5, 2004, 15:50]
Oracle, UnitedLinux deal to threaten Red Hat's dominance?
News The database heavyweight announced on Thursday that it would provide technical support to customers who are using open-source software from UnitedLinux, a consortium of second-tier Linux companies. Oracle said it plans to work with UnitedLinux to...
[March 14, 2003, 9:03]
Oracle extends support for 10.7
News Oracle has quietly decided to extend technical support for a popular version of its business-management software, a company representative confirmed on Wednesday. Under the special "extended support" programme for 10.7, Oracle has agreed to...
[January 23, 2003, 10:43]
Does anybody like Norton AntiVirus?
Talkback If the product 'Norton Internet Security' stinks, (and a simple search indicates that, for many users, it does) then their technical support is a total cesspit. A search on 'yell.com' revealed 01628 592222 as their UK base and one call, plus the...
[January 13, 2005, 21:03]
Dell's high hopes for the UK
Talkback I have personally found Dell's pre-sales service to be poor, and their India-based technical support to be worse. Factor in the cost of your staff having to deal with second-rate support, and the fact that a valuable human resource is going to...
[June 29, 2006, 16:37]
Supporting the support
News I've recently read several articles that were disparaging toward technical support departments. Technical support is failing on a number of levels, but it's not because of a lack of effort or ability.
[March 17, 2006, 14:50]
Tech support costing companies
News Thirty-six percent of white-collar workers spend 30 minutes or more each week on the phone with their companies' technical support services, which costs businesses plenty, according to a new study. The survey also found that 26 percent of employees...
[July 29, 2004, 11:45]
Pace modem maker in receivership - tech support ceases
News One angry customer contacted ZDNet UK today after all efforts to obtain technical support for a faulty PC card were met with a recorded message. All calls to PMC Electronics, including those for technical support, are currently being diverted to a...
[August 10, 1999, 11:14]
Improve your Pocket PC support
News As handheld devices take their place in the corporate world, the need to train users and offer technical support continues to grow. Sales, marketing, or technical training teams can remotely connect to a Pocket PC device using Remote Display...
[April 17, 2003, 9:31]
Novell, MS spar on NDS for NT
News In the latest instance of jockeying between the two rivals, Novell (NOVL) declared plans to offer technical support for users of its Directory Services who want to run the software on Microsoft Corp.s Windows NT.
[January 21, 1998, 7:00]
Novell adds Linux support for enterprises
News Novell is adding enterprise-level help for its Linux products to its Premium Service technical support programme. The software maker also introduced Linux technical support options for smaller companies.
[May 13, 2004, 8:35]
