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Technical Support Centre
White Papers The client faced a challenge in providing prompt technical support to its customers on account of a rapid demand for their solutions. There was a serious need to strengthen the technical support services.
[March 4, 2009, 0:25]
White Paper - Technical Support Services
White Papers Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills. This white paper provides information on what Technical Support is all about, its sensitivity in the BPO...
[February 23, 2005, 2:00]
Technical Support for Appliance Based Secure Messaging Network Product
White Papers Increasing market pressures drove a leader in appliance-based solutions for Secure Messaging Networks to reduce costs by employing technical support teams on a time-share basis. As such, the existing technical support team lacked the capacity to...
[March 28, 2008, 0:02]
Quality Logic Facilitates Communication Between Technical Support and Quality Assurance
White Papers The company wanted to enhance effectiveness of their technical support staff and to facilitate interdepartmental communication between technical support and quality assurance. Quality Logic develops and markets computer protocol test software.
[July 11, 2006, 0:00]
Higher Education: Providing Cost-Effective Technical Support for the Campus
White Papers Do you find yourself traveling from one campus building to the next to resolve technical-support issues, or even worse, traveling from one campus to another? PT to learn why schools and universities like the University of North Carolina, the...
[July 27, 2004, 0:00]
Microsoft Technical Support Documents
Downloads The Microsoft Technical Support documents contain answers to many common questions about installing and configuring Office 97. The articles were produced by Microsoft support engineers and provide information for both users and administrators.
[October 3, 2007, 11:55]
Software and Technology:Winning Customer Loyalty with Industry-Leading Technical Support
White Papers Imagine your CEO declaring technical support to be one of your company's critical competitive advantages. What if your company could increase sales and customer loyalty simply by improving the quality of your technical support?
[October 28, 2004, 3:00]
Sigma Keeps Abreast of Technology Developments With Rapid Access to Technical Support
White Papers The company retained Oracle Support services to gain rapid access to technical support 24 hours a day to improve overall level of service to customers and optimized technology solutions, using Oracle MetaLink to access Oracle's global Knowledge...
[July 20, 2007, 1:00]
Best Practices for Technical Support: Providing Mission-Critical Support for Windows Environments (webcast)
White Papers PT to learn about technical-support best practices for mission-critical Windows environments. Discover why Siemens Business Services, Honeywell, Cablevision and Microsoft Business Solutions use Citrix® GoToAssist™ to provide world-class mission...
[July 15, 2004, 0:00]
Framework for ICT Technical Support
White Papers ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It views technical support not just as a function responsible for resolving incidents, but as a service provider whose main objective is to prevent...
[March 15, 2006, 0:01]
Solid Edge VAR, Abisse, Grows and Prospers in the Face of Strong Competition - Thanks to Outstanding Software and Strong Technical and Sales Support From UGS
White Papers Take advantage of UGS' technical, sales and marketing support to ensure excellence and win sales and use Teamcenter for opening doors to companies with non-UGS CAD systems. Abisse, founded in 1997, offers consulting, training and project management...
[March 23, 2009, 0:21]
White Paper: Best Practices for Technical Support
White Papers Download the white paper below and discover how companies like Siemens, Honeywell, Cablevision and CDW use GoToAssist to provide world-class technical support. This white paper by SSPA Research explores how technologies like Citrix® GoToAssist...
[July 15, 2004, 0:00]
First Data Systems, Inc. Accelerates Client Care through Remote-Technical Support
White Papers The protection of its clients' sensitive and confidential financial information is of utmost importance for First Data, which is why the company chose Citrix GoToAssist when it needed to implement a secure support solution.
[November 5, 2008, 0:22]
Samsung’s Technical Support for Breast Cancer
Blog It would inappropriate of me not to make mention of the fact that I attended a “do” on Wednesday this week courtesy of Samsung who were heralding their support of for European breast cancer charities including the ‘Susan G.
[November 7, 2008, 6:55]
Best Practices for Technical Support: Transforming Technical Support into Competitive Advantage (webcast)
White Papers Imagine your CEO declaring technical support to be one of your company’s critical competitive advantages. What if your company could increase sales by 20 percent simply by improving the quality of your technical support?
[July 15, 2004, 0:00]
Agency Protects Shared PCs, Saves Technical Support Time With New Security Tool
White Papers The Toolkit offers better PC protection and reduces the number of IT support calls and travel costs. The West Virginia Library Commission, located in Charleston, West Virginia, distributes grants and creates library programs across the state.
[December 15, 2006, 0:00]
Best Practices for Technical Support: Transform Technical Support into Competitive Advantage
White Papers Imagine your CEO declaring technical support to be one of your company’s critical competitive advantages. What if your company could increase sales by more than 20 percent due to the high quality of your technical support?
[October 13, 2004, 3:00]
Mystery Caller
Downloads Mystery Caller was inspired by the effort of a call center to monitor the quality of support given by new phone agents in a technical support environment. The TechInfo file is to log technical support issues.
[May 26, 2000, 8:00]
Windows OneCare Live Beta 2 review
Reviews Microsoft has opened testing of its all-in-one technical support service for Windows XP SP2, known as OneCare Live Beta 2, to the general public. If you run a home business or want your home desktop to receive 24/7 technical support, OneCare may be...
[February 10, 2006, 11:40]
Dell admits Indian mistake
Talkback I am a technical support from DELL. If you want an onsite tech to be there in your house to TS the system,that mostly is a software issue,then goodluck, that is why we have technical support over the phone.before you say bad things about TECH...
[June 3, 2006, 2:16]
