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Technical Support Centre
White Papers The client faced a challenge in providing prompt technical support to its customers on account of a rapid demand for their solutions. There was a serious need to strengthen the technical support services.
[March 4, 2009, 0:25]
White Paper - Technical Support Services
White Papers Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills. This white paper provides information on what Technical Support is all about, its sensitivity in the BPO...
[February 23, 2005, 2:00]
Technical Support for Appliance Based Secure Messaging Network Product
White Papers Increasing market pressures drove a leader in appliance-based solutions for Secure Messaging Networks to reduce costs by employing technical support teams on a time-share basis. As such, the existing technical support team lacked the capacity to...
[March 28, 2008, 0:02]
Framework for ICT Technical Support
White Papers ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It views technical support not just as a function responsible for resolving incidents, but as a service provider whose main objective is to prevent...
[March 15, 2006, 0:01]
Sigma Keeps Abreast of Technology Developments With Rapid Access to Technical Support
White Papers The company retained Oracle Support services to gain rapid access to technical support 24 hours a day to improve overall level of service to customers and optimized technology solutions, using Oracle MetaLink to access Oracle's global Knowledge...
[July 20, 2007, 1:00]
How Cisco IT Migrated to an ERP Technical Support Module
White Papers In parallel with the technical support project, Cisco manufacturing and finance teams were upgrading to the Oracle 11i platform. The new corporate data foundation provided additional incentive for the adoption of Oracle 11i technical support...
[March 5, 2008, 0:02]
Quality Logic Facilitates Communication Between Technical Support and Quality Assurance
White Papers The company wanted to enhance effectiveness of their technical support staff and to facilitate interdepartmental communication between technical support and quality assurance. Quality Logic develops and markets computer protocol test software.
[July 11, 2006, 0:00]
UkOnline technical support Belfast,NI
Forum And what about the technical support? I will talk about technical support later. Hello! Let me tell you how your favorite ISP (UkOnline) works Why every times you try to reach us you are waiting so long ?
[November 3, 2006, 15:44]
Samsung’s Technical Support for Breast Cancer
Blog It would inappropriate of me not to make mention of the fact that I attended a “do” on Wednesday this week courtesy of Samsung who were heralding their support of for European breast cancer charities including the ‘Susan G.
[November 7, 2008, 6:55]
Agency Protects Shared PCs, Saves Technical Support Time With New Security Tool
White Papers The Toolkit offers better PC protection and reduces the number of IT support calls and travel costs. The West Virginia Library Commission, located in Charleston, West Virginia, distributes grants and creates library programs across the state.
[December 15, 2006, 0:00]
Turn your PDA into a network analysis tool
Talkback As a Manager of Technical Support for a Children's/maternity hospital, I thought this would make a great product for my technical support team. We emailed Epiphan to ask three questions (one was about method of payment & the other two were simple...
[August 13, 2003, 13:01]
Dell admits Indian mistake
Talkback I was going through this website and found out what the American's think about the Technical Support in India.Let me first of all tell you people that the support staff here in India is excellent.I am in Technical Support and we work under...
[September 24, 2005, 9:31]
Novell adds Linux support for enterprises
News Novell is adding enterprise-level help for its Linux products to its Premium Service technical support programme. The software maker also introduced Linux technical support options for smaller companies.
[May 13, 2004, 8:35]
Windows OneCare Live Beta 2 review
Reviews Microsoft has opened testing of its all-in-one technical support service for Windows XP SP2, known as OneCare Live Beta 2, to the general public. If you run a home business or want your home desktop to receive 24/7 technical support, OneCare may be...
[February 10, 2006, 11:40]
Microsoft unprepared for SP2 support nightmare?
News Microsoft can expect thousands of extra technical support calls after the release of its security update for Windows XP this summer, according to security analysts. But Cooper warns that increased security means more technical support calls...
[April 5, 2004, 15:50]
Juniper Networks Advanced Insight Solutions (AIS) Security Overview: Security Controls, Mechanisms, and Techniques Applied to AIS Components and Infrastructure That Provide Protection to the Data
White Papers Juniper Networks Advanced Insight Solutions (AIS) offers significant benefits to customers by automating both reactive and proactive technical support processes. AIS enables faster problem identification and resolution, and more effective problem...
[July 13, 2009, 1:21]
Tech support costing companies
News Thirty-six percent of white-collar workers spend 30 minutes or more each week on the phone with their companies' technical support services, which costs businesses plenty, according to a new study. The survey also found that 26 percent of employees...
[July 29, 2004, 11:45]
Does anybody like Norton AntiVirus?
Talkback If the product 'Norton Internet Security' stinks, (and a simple search indicates that, for many users, it does) then their technical support is a total cesspit. A search on 'yell.com' revealed 01628 592222 as their UK base and one call, plus the...
[January 13, 2005, 21:03]
Dell admits Indian mistake
Talkback First you work in technical support moron. I worked technical support for three years and grew used to people yelling at me day in and day out. First technical support is a shit job and most the time people will yell, curse at you, tell you how...
[August 11, 2006, 8:46]
Pace modem maker in receivership - tech support ceases
News One angry customer contacted ZDNet UK today after all efforts to obtain technical support for a faulty PC card were met with a recorded message. All calls to PMC Electronics, including those for technical support, are currently being diverted to a...
[August 10, 1999, 11:14]
