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Service Technicians Are More Efficient, Effective, and Profitable With Handheld Digital Tool
White Papers In order to serve its global customer base more efficiently and effectively, the company needed a way to connect its more than 6,000 service technicians and take complexity out of its businesses through better automation.
[February 27, 2009, 0:23]
Microsoft blames own technicians for outages
News Microsoft blamed its own technicians for a crucial error that crippled the software giant's connection to the Internet, almost completely blocking access to its major Web sites for nearly 24 hours. In a statement issued late Wednesday, Microsoft...
[January 25, 2001, 8:35]
MSP Uses Intel vPro Processor Technology to Streamline Processes, Free Up Technicians, and Add New Services
White Papers TCW Computer Systems is an IT service provider with customers in industries such as construction, SMB, Education, audio-video networking, and consumer computer support. TCW wanted to stay current with market trends for customer demands and shift to...
[January 1, 2009, 0:00]
Five years ago: Service firm laments lack of UK PC technicians
News First published 23 May, 1997. London-based Response Computer Maintenance, a wholly owned subsidiary of PC maker Elonex, will begin the scheme this summer, taking on the recruits for a three-year apprenticeship.
[May 23, 2002, 7:01]
Customer Support Improved Via Convenient Identification and Authorization of Avaya Technicians
White Papers A global leader in secure and reliable Internet Protocol telephony systems and communications software applications and services, Avaya, Inc.serves more than one million businesses. When the company embarked on the design of a new identification...
[November 12, 2008, 0:01]
Service firm laments lack of UK PC technicians
News London-based Response Computer Maintenance, a wholly owned subsidiary of PC maker Elonex, will begin the scheme this summer, taking on the recruits for a three-year apprenticeship. The apprentices will take workshop training and study at college on...
[May 23, 1997, 12:01]
Dell admits Indian mistake
Talkback I work as one of the technicians for Dell India. We the technicians are also bound by the policies of the company. Hi, people. I was reading the comments from a customer who contacted us for hard drive replacement and said that he had checked that...
[May 26, 2006, 8:53]
Coping with unrealistic requirements in job ads
News While hardware and software technologies have come and gone, my abilities to communicate with business leaders and to get technicians to produce results have always been my key strengths. I have been supervising, leading, grooming, managing, and...
[March 6, 2003, 15:23]
Dell admits Indian mistake
Talkback well services being outsourced to india is the a very good thing that can happen, indian technicians are really good at what they do, they know their work.i had called just once for an issue which was resolved in a matter of minutes.the agents...
[August 23, 2004, 23:13]
Nasa turns to open-source problem-tracking tool
News When the Space Shuttle Endeavour launched on Friday afternoon, the astronauts onboard and the technicians on the ground at mission control had at their disposal new software that could streamline the process of problem reporting and analysis.
[November 18, 2008, 16:59]
Car virus rumours crushed
News Technicians at F-Secure announced on Monday they had quashed rumours that mobile phone viruses could spread to cars via Bluetooth, after failing to infect the onboard computer of a Toyota Prius with the mobile phone virus Cabir.
[May 9, 2005, 17:55]
Kill the Administrators
Talkback There used to be two levels in the technical department; technicians and engineers. Technicians would be the ones adding users, changing printer cartridges etc. BigSoftCorp: How about if we build their expertise into the admin applications and...
[June 30, 2008, 14:00]
Fake virus texts send Evil message
Talkback As part of the team responsible for the recent T-Virus “Outbreak” it’s with considerable mirth that we’ve watched the courageous “investigations” of Sophos, whose technicians “tracked down” the web site the messages came from - could they have...
[August 18, 2004, 17:26]
Dell admits Indian mistake
Talkback We at Dell treat every customers equally.We belive in Customer Satisfaction.But we can't satisfy every customers.only because they don't coperate with the technicians.If Americans don't know how to use a computer, I really don't understand why...
[April 22, 2006, 19:59]
GroupLink Announces New Version of IT HelpDesk Software
White Papers It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users of system down times, ticket Pool for technicians to find and follow up on unassigned tickets, technicians can search through LDAP to add...
[December 16, 2004, 23:00]
Sybase Case Study: Cox Communications
White Papers Updating software used by service technicians in the field required IT professionals at Cox Communications to manually update 3,000 mobile devices. To efficiently serve its high volume of customers, Cox Communications implemented XcelleNet Afaria...
[May 10, 2006, 0:00]
CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
White Papers Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result is minimal training for help desk technicians, IT issues resolved more quickly, resulting in greater efficiency for help desk technicians and increased...
[August 14, 2003, 0:00]
Facilities Management Firm to Increase Service Delivery Efficiency
White Papers Grubb & Ellis wanted to increase work order efficiency for its field service technicians at the Microsoft Redmond campus to efficiently handle increased square footage with only a minimal increase in staff.
[November 2, 2006, 0:00]
Bulldog users bite back over poor service
Talkback Due to technical problems (relating to the phone line) I have been unable to receive service - this despite 3 visits from BT technicians to connect the line. Nobody can tell me when the technicians will return to resolve the problem.
[May 25, 2006, 18:21]
Humane Wildlife Control Boosts Sales by 20 Per Cent With Microsoft Dynamics CRM Small Business Edition
White Papers HWC had a customized scheduling and tracking system that was unreliable, making it difficult to track customer information and schedule work for offsite technicians. Sales opportunities were being missed and technicians were not making efficient...
[January 23, 2007, 0:00]
