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Contact Center Costs: The Case for Telecommuting Agents
White Papers This paper looks at how establishing a telecommuting or home agent program can lower costs and be competitive differentiator. In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational...
[May 5, 2008, 10:18]
Implementing a Telecommuting Program
White Papers This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications Consulting (BCC) team, the paper also addresses the human resource, business...
[May 5, 2008, 10:18]
It's Time To Review — And Renew — Your Telecommuting Policy
White Papers There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases...
[October 19, 2009, 0:00]
TechRepublic's Telecommuting Policy
White Papers You've got users who want the ability to telecommute for work. Do they know what you expect from them? You can use this policy to set the rules for telecommuters. Use this policy as-is or modify to suit your specific needs.
[August 7, 2009, 11:55]
Teleworking: What you can learn from Nationwide
News There are plenty of cheerleaders for telecommuting workers. Nationwide's telecommuting challenge Adopt strong policies and business processes to manage telecommuting workers Senior management see it as a way of meeting the demands of 24×7 customers...
[October 5, 2005, 12:15]
How to manage telecommuters
News Everyone should know the basics of teleworking or telecommuting. Your company can implement telecommuting by asking the following question: Can a person effectively do their job from home, given that the right logistics are available and there is...
[April 10, 2002, 14:23]
Flexible working needn't stretch resources
News Telecommuting increases workers' average productivity by 5 percent to 20 percent, he says. In the wake of the dot-com crash, some technology companies clamped down on telecommuting options. Practices such as telecommuting and working flexible hours...
[November 15, 2004, 15:05]
Wireless tech may hinder holidays
News Among other findings of the OfficeTeam report is a prediction that telecommuting will become more commonplace. Eighty-seven percent of executives surveyed believe telecommuting will increase in the next 10 to 15 years, the report said.
[June 16, 2005, 10:15]
Microsoft readies pay-as-you-go business web apps
News Enabling telecommuting, which many employers and workers increasingly favour, is likely to be a selling point for the productivity and 'deskless worker' tools within the Microsoft Online Services lineup.
[July 9, 2008, 11:12]
Threat Management: Virtual Worlds
White Papers As companies adopt telecommuting and workers become more mobile, work PCs are increasingly used for various non-work related activities. These activities expose employees to myriad online threats, and when the computer connects to company networks...
[August 15, 2009, 1:20]
Security Issues Around the Deployment of VoIP and Multimedia Protocols in Wireless and Firewalled Environments
White Papers The increase of geographically dispersed users and telecommuting has given rise to greater requirements for better methods of collaboration and interaction between personnel. This has increased the prevalence of technologies such as Voice over...
[October 6, 2006, 1:00]
Enterprise Mobility Â- More than Connecting on the Go
White Papers Whether elsewhere in the building, visiting another site, working at home or on the road, the wide-spread adoption of telecommuting, wireless and various other “virtual office” technologies is here.
[August 26, 2009, 1:20]
SSL VPN Gateways: Delivering Superior ROI With Integrated Security
White Papers With the emergence of secure Web browsing via Secure Sockets Layer (SSL) coupled with virtual private networks (VPNs), vendors rushed to market to capture the mindshare and the market share of a business consumer base anxious to provide secure...
[January 4, 2006, 0:01]
Saving on Energy Costs With MSP Center Plus
White Papers It refers to the practice of using computer resources efficiently using techniques such as virtualization, power management, materials recycling, and telecommuting. Managed Service Providers can leverage the power management features of MSP Center...
[February 13, 2009, 0:24]
AT&T Global Network Pandemic Preparedness
White Papers This might include evaluating their current employee usage of remote access services, maximum expected increase in corporate infrastructure usage under different scenarios, increases in additional service required, and employee preparedness for...
[May 30, 2007, 13:14]
Preparing Your IT Systems for a Pandemic
White Papers This means that one needs to make sure that the employees have the ability to work remotely, because a pandemic will not only lead to mass telecommuting, it will also make the public more dependent upon government agencies than ever.
[December 16, 2006, 0:00]
Beverage Distributor Streamlines Computing With Terminal Services Technology
White Papers The company also anticipates that it can cut costs and implement a more flexible computing environment with more telecommuting options. Lion Nathan produces some of the best-known beverages in Australia and New Zealand, such as Tooheys, XXXX, Hahn...
[March 24, 2008, 0:02]
Remote users are the weakest VPN link
News Regardless of the circumstances, telecommuting almost always begins as a case-by-case process where the users are given individual treatment. How it starts Most companies fall into telecommuting a bit at a time, beginning with one or more key...
[July 23, 2002, 13:13]
Green IT strategies beyond the datacentre
News Mines discusses ideas such as implementing telecommuting initiatives, deploying videoconferencing systems and setting up training programmes to educate employees on going green. At the Business Goes Green conference in San Jose, California...
[June 24, 2008, 13:11]
Vine Viewer
Downloads Vine Viewer has a wealth of uses: Helpdesk, education, remote system administration, telecommuting and family technical support, to name a few. Vine Viewer allows you to remotely control another computer anywhere on the internet through a VNC server.
[December 29, 2007, 7:00]
