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Telemarketing Company Use Text Messaging Software To Boost Campaign Success
White Papers Direct communication continues to be essential in the telemarketing industry. Fluent is pioneering the use of a wireless text (SMS) messaging software solution that delivers information to large numbers of mobile telephone users instantaneously.
[February 16, 2006, 23:00]
Frazzled Households Jam Anti-telemarketing Site
News A crush of consumers rushed a federal Web site launched on Friday to let people opt out of telemarketing calls, crippling the site's servers and slowing access to a crawl. Some states have seen 40 percent of landline telephone users sign up for...
[June 30, 2003, 10:00]
How An Avaya Predictive Dialling System (PDS) Is Helping AMTD Improve Telemarketing Performance
White Papers AMTD wanted to increase competitive advantage by deploying a highly empowered call centre system to increase telemarketing productivity while simultaneously decreasing labour and rental costs. They decided to replace with an advanced Predictive...
[September 5, 2006, 0:00]
Complying With FTC Telemarketing Legislation Using The Noble Contact Center Technology Suite
White Papers The Telemarketing and Call Center industry is the target of several legislative changes that will affect the way companies conduct their day-to-day business. The Federal Trade Commission has enacted new regulatory guidelines that place limits on...
[July 14, 2006, 0:00]
Marketing Privacy: A Solution For The Blight Of Telemarketing (and Spam And Junk Mail)
White Papers Unsolicited solicitations in the form of telemarketing calls, email spam, and junk mail impose in aggregate a substantial negative externality on society. Current regulatory responses that give consumers the all-or-nothing option of registering on...
[May 1, 2004, 0:00]
Coverall Boosts Telemarketing Efficiency 50% With Supportforce
White Papers Coverall of Mid-State California lacked a systematic way to follow up on leads - prospects were falling through the cracks. The independently owned "Master franchise" wanted to set up a virtual call center to push leads to sales representatives.
[July 12, 2006, 0:00]
Hijackers Lay Traps For Errant Emails
News On October 15, New York telemarketing consultant Geri Gantman resigned in protest from her trade association and fired off an angry e-mail that detailed her gripes. Since then, he says, he has received a pile of messages intended for people at the...
[November 9, 1999, 9:13]
A Year Ago: Hijackers Lay Traps For Errant Emails
News Since then, he says, he has received a pile of messages intended for people at the telemarketing association. On October 15, New York telemarketing consultant Geri Gantman resigned in protest from her trade association and fired off an angry e-mail...
[November 9, 2000, 6:01]
EIS International, Inc.: Enabling Computer-Telephone Applications On UNIX Platforms
White Papers Since 1988, Herndon, Virginia- based EIS International has been supplying advanced call-center technology to companies that use the telephone to manage customer relationships through telemarketing, market research, customer service, fundraising...
[June 25, 2004, 0:00]
Oracle Case Study: IVAX
White Papers The company needed a solution that could help its telemarketing staff target the right products to the right customers at the right time. PeopleSoft Solution IVAX has implemented Oracle's PeopleSoft Enterprise Customer Relationship Management (CRM...
[March 2, 2006, 23:00]
'Do-not-spam' May Not Pass Go
News Now the do-not-call project is on the defensive as the telemarketing industry wages a legal assault that claims the list is a violation of the US Constitution's guarantee of free expression. The ATA estimates that the do-not-call list will cost as...
[July 30, 2003, 11:30]
Create A Powerful "Key Phrase Script"
White Papers Through this webcast the viewer can learn what successful salespeople use to "Break the telemarketing image" and get treated like valuable business callers. The webcast presents the 4 steps to planning a call that will get the appointment, or the...
[March 27, 2008, 23:00]
Case Study: BT
White Papers In 1996, BT embarked on one of the most challenging telemarketing projects ever undertaken by a telecommunications company. The key aims of the project were to retain existing customers and increase sales within their customer base.
[March 26, 2008, 23:00]
Wikipedia Knocked Off The Web
Talkback Febi's be aware I am personnally testifying that Novel is in the inapropriate telemarketing(four identy theft) inorder [gavel time] take anyone'sast dime. Credit or card. Rob tirman Scottsdale (victum) municiple sales jobing.
[April 20, 2006, 2:26]
InterContinental Singapore Improves Productivity With Unicenter Solutions
White Papers Used by telemarketing, customer service, accounts and management staff, the workstations are connected on a network and located in different parts of the hotel. InterContinental Singapore is a world-class hotel with staff working round the clock...
[February 28, 2007, 23:00]
Web Privacy With P3P: Introduction To P3P
White Papers Information the user provides to register for a site might later be used for telemarketing or sold to another company. Internet users are becoming increasingly concerned about what personal information they may reveal when they go online and where...
[October 24, 2007, 0:00]
Leading Finnish Magazine Publisher Boosts Sales And Improves Service With SAP Business Communications Management
White Papers As a result, the publisher improved overall communications throughout the company as well as with partners and enhanced telemarketing processes. For Sanoma Magazines Finland Oy, replacing its traditional telephony system with the IP-based SAP...
[February 19, 2008, 23:00]
Privacy Snafu Enrages EBay Customers
News Online auction giant changes the settings for some 6 million accounts, and the unsolicited telemarketing calls begin pouring in. EBay isn't taking "no" for an answer. The company has changed the personalised settings for roughly 6 million customers...
[January 10, 2001, 9:39]
Pivotal Case Study: IOB Thomson
White Papers Prior to the implementation of their Pivotal CRM solution, IOB Thomson in Brazil based its sales, telemarketing and customer service activities on stand-alone, administration intensive systems. Today, drawing on the power and flexibility of the...
[July 14, 2006, 0:00]
SPAM: The Current State
White Papers Spam is Internet's version of annoying junk mail, telemarketing calls during dinner, crank phone calls, and leaflets pasted around town, all rolled up into a single annoying electronic bundle. Approximately 40% of all e-mail in the Internet is spam...
[April 24, 2004, 0:00]
