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Fast-Growing Telephone Company Scales Up Mission-Critical Systems To Support Growth
White Papers Sainsbury's Supermarkets wanted to be more proactive in managing its supply chain and help suppliers resolve problems before they became issues to the business, and ultimately, customers. By working with Microsoft partner Eqos, and technology...
[December 15, 2003, 23:00]
Fast-growing Telephone Company Scales Up Mission-critical Systems To Support Growth
White Papers Download this case study to see how this was accomplished while providing a mainframe-class platform and support model that will help ensure solutionavailability as the company continues to grow. When a growing Telecom firm began to run out of...
[September 6, 2005, 0:00]
Windows NT's End Is Nigh
News Microsoft's telephone support for the seven-year-old operating system ceases at the end of June. Until now, the software maker has kept up its paid telephone, or "extended," support and has developed any necessary security patches for the operating...
[June 27, 2003, 7:57]
Does Anybody Like Norton AntiVirus?
Talkback Here in the UK they quote £18 per query for telephone support but nowhere on their site can you find a telephone number to call. If the product 'Norton Internet Security' stinks, (and a simple search indicates that, for many users, it does) then...
[January 13, 2005, 21:03]
Call Centres Are The New E-commerce Selling Tool
News And now Internet companies are increasingly turning to the telephone for customer support services. This is shifting the function of Web sites, making them more suitable for providing presale information, leaving the telephone as the ultimate...
[June 18, 2001, 15:49]
Bulldog Users Bite Back Over Poor Service
News He ordered Bulldog's 4Mbps broadband product, but found two months later that his telephone line couldn't actually support more than 2Mbps. A typical gripe is that the technical support telephone number was either engaged, or forced users to wait...
[July 5, 2005, 16:30]
Compaq Offers Direct Sales, Free Install PC
News Buyers get free application support for a year as well as the more orthodox one year of free telephone support and one year on-site warranty. Buyers can order the model by telephone on 0800-611722. In addition to the pre-sales advice and post-sales...
[July 22, 1997, 16:07]
Red Hat Releases Linux 7.3
News A professional version for small business will sell for of $199.95, which adds a systems administrator's CD, 90 days of Red Hat Network service, and 60-days of Web-based and telephone support. The new version also includes Web and telephone access...
[May 7, 2002, 10:57]
Ofcom Drops Bulldog Probe - For Now
News A typical gripe is that the technical support telephone number was either engaged or forced users to wait for an unreasonably long time. He ordered Bulldog's 4Mbps broadband product, but found two months later that his telephone line couldn't...
[October 19, 2005, 13:10]
Facing The Challenge Of An Expanding Remote User Base
News Even when long-distance charges aren't involved, telephone support ties up lines within the organisation that could be used for other purposes. Telephone support If telephone support to distant users is necessary, the company should consider...
[October 9, 2006, 15:40]
Dell Admits Indian Mistake
Talkback I have talked to Dell Techs/support on the telephone numerous times and everytime the result is positive Your telephone technician was courteous, articulate, and effectively diagnosed/solved the problem.
[July 4, 2006, 5:14]
Cisco Upgrades IP Telephony Security
News Cisco also enhanced support for a protocol that will help customers link their existing telephone systems to its IP telephony products. By encrypting the voice traffic starting from the actual telephones, Cisco can help ensure that conversations...
[October 26, 2004, 9:00]
Bulldog Users Bite Back Over Poor Service
Talkback NO home telephone service; its been approximately 6 weeks. Bulldog is charging me Incorrectly- I am supposed to be getting: a] the connection for £1 b] broadband FREE for the first month and at £29 for the next 5(up to 6th month) c] my telephone...
[August 3, 2005, 23:20]
Trigger-happy BT Opposes Calls For Broadband Subsidies
News Many are angry that BT has not upgraded their local telephone exchange to support ADSL -- the technology that allows high-speed Internet access down a telephone line -- even though they live close to a town or city.
[September 16, 2002, 14:33]
BT Ditches Broadband Line Length Limit
News The remaining 0.6 percent of the population will be located in areas where BT still hasn't upgraded the local telephone exchange to support ADSL, or will have a telephone line and internal wiring that is in too poor a condition to support a high...
[August 18, 2004, 14:00]
E-business Leaders Say 'watch Your Customers'
News Dyson praised one US telecoms company which plays an automatic message at the end of every customer support telephone call, asking customers to say how useful the call has been. Turner condemned Amazon's telephone support service as "dreadful.
[September 28, 2004, 12:50]
Vint Cerf Hears VoIP Calling
News But as MCI moves to VoIP, it faces the immediate spectre of regulatory issues that's created a schism between the nation's largest phone companies trying to halt VoIP's spread into consumer telephone plans and the "Net heads" that support this...
[September 11, 2003, 10:00]
European Telecoms Regulation May Ban Spam
News Under the Processing of Personal Data Directive the Commission intends to give email the same status as telephone calls and faxes and ban all unsolicited communications. Pablo Pfost, head of regulatory affairs at Spanish telephone company...
[May 11, 2000, 17:09]
Bulldog Blames BT For Service Failures
News Speaking at C&W's annual general meeting on Friday, chairman Richard Lapthorne said that BT had been struggling to hand over control of telephone lines to Bulldog - through a process known as local-loop unbundling (LLU).
[July 25, 2005, 16:50]
Dell Admits Indian Mistake
Talkback It took 2 1/2 hours on telephone doing stupid scripted steps (which I already did before I picked up the telephone but good luck telling them that - morons), when it should've been a 10 minute call. Anyhow, HP is by far the worst in tech support.
[October 20, 2006, 17:39]
