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SAP Business Communications Management Helps Streamline Customer Service and Cut Costs
White Papers recently exchanged its traditional Private Branch Exchange (PBX) telephone system for a new, all-IP enterprise telephony and contact center solution: SAP Business Communications Management software. At the same time, first-generation digital...
[May 8, 2009, 3:31]
Iridium takes final step into space
News After what has been described as the biggest single project failure in history, the Iridium satellite telephone system has finally been completed. Iridium provides global telephone, fax, messaging and data services through cellphone-sized handsets.
[February 12, 2002, 14:26]
Club Tourism International Inc. Optimizes Travel Business by Connecting Centers Nationwide With Avaya IP Telephony
White Papers Club Tourism's former telephone system was unable to handle peak load calls, and was affecting business opportunities. To optimize overall telephone reception and maximize revenue for the Company, Club Tourism needed a robust system that is capable...
[November 4, 2008, 0:01]
HSBC system fault causes account-access chaos
News HSBC customers were denied access to their bank accounts at the weekend after an upgrade to a telephone-banking system caused a fault in its database. HSBC apologised to its customers saying the fault had arisen after an upgrade of its telephone...
[February 26, 2008, 12:29]
Pomagalski Strengthens Its Client Relations With Avaya IP Telephony Solutions
White Papers An aging telephone system that was difficult to maintain was placing the quality of reception and overall customer satisfaction in jeopardy (lost calls and limited telephone functionality). Considering that IP technology was now advanced enough to...
[April 27, 2007, 1:00]
Birmingham council hopes to cut costs with VoIP
News Cabinet members at Birmingham City Council are to vote on whether to spend more than £5m renewing the authority's telephone system. The council said the new system would enable staff to log in to telephone handsets at any workstation in any of its...
[March 10, 2009, 8:00]
I DRIVE SAFELY!: Traffic School Gets Drivers Back on the Road Safely With Avaya Solution
White Papers had a very basic telephone system in place and only limited methods to track its responsiveness to customer calls to its toll-free number and emails sent by way of the company's Web site. The company replaced its very basic telephone system with an...
[April 24, 2007, 1:00]
By Deciding to Opt for Voice Over IP and Outsourcing, Karl Worwag Lack- Und Farbenfabrik Disposed of All Its Out-of-Date Telecommunications Equipment
White Papers At first it was "Only" the exhausted connection capacity of the existing telephone system, which had been in use since 1991, that caused the team gathered around Head of Information and Knowledge Management at Worwag - to take a closer look at the...
[May 8, 2007, 1:00]
TeamCall
Downloads In order to enable dialing out of an address book, we have developed direct, enhanced with some features for ease of use.direct is a CTI solution for Mac OS X, automating telephone handling.direct uses ilink TeamCall to link Mac and telephone system.
[July 21, 2005, 8:00]
Vocera puts Wi-Fi on your collar
News Vocera Communications has begun selling a wireless telephone system that replaces bulky handsets with badges pinned to shirt collars, the company said on Monday. Vocera's telephone system, which it announced in June, is a new breed of phone network...
[October 8, 2002, 10:48]
Windows NT's end is nigh
News Microsoft's telephone support for the seven-year-old operating system ceases at the end of June. Until now, the software maker has kept up its paid telephone, or "extended," support and has developed any necessary security patches for the operating...
[June 27, 2003, 7:57]
Guardian
Downloads Every time you switch on your mobile telephone, Guardian proceeds with authentication of the inserted sim card; if authentication fails, Guardian send a notification sms message to a previously set telephone number.In addition, the system features...
[December 2, 2006, 7:00]
Hackers Hit Hastings NHS Trust
News According to the Trust, hackers were able to re-route international telephone calls through its telephone system. Hackers have targeted the Hastings and Rother NHS Trust and gained unauthorised access to its voice mail and telephony system running...
[March 17, 2000, 16:03]
UK looks to unify telephones and the Internet
News The ENUM project uses an architecture based on the Domain Name System (DNS) to resolve telephone numbers to domain name addresses. ENUM is a system that links telephone numbers to Internet locations and identities such as email addresses, giving...
[August 20, 2004, 17:40]
A guide to VoIP telephony review
Reviews The legacy of the analogue telephone system The legacy of this system creates a huge degree of physical inertia to change: although all major telephone backbones between exchanges are now digital and carried by fibre optic, microwave and satellite...
[July 26, 2006, 9:55]
'Phone number' Internet addressing gains support
News Korea has joined the group of countries backing a simpler Internet address method that could theoretically give everyone a Web presence through a telephone number. Enum is designed to accelerate the convergence of the telephone network and the...
[August 14, 2003, 11:15]
IBM, Mitel, MS team up for low-cost CTI
News The system replaces the PBX usually required for a telephone system with a PC server at a price it claims is typically 40 per cent of a PBX-based system. MediaPath uses standard telephone handsets, plugged into adapter cards in the telephony server...
[April 23, 1997, 16:47]
Charging and Billing Models for GSM and Future Mobile Internet Services
White Papers This paper describes the evolution of the Global System for Mobile (GSM) telephone networks and future mobile Internet services, via 2G with General Purpose Radio Service (GPRS) and 3G with Universal Mobile Telecommunication System (UMTS).
[July 26, 2007, 2:46]
Still an open range for junk faxes in California
Talkback A) to make any call (other than a call made for emergency purposes or made with the prior express consent of the called party) using any automatic telephone dialing system or an artificial or prerecorded voice— i) to any emergency telephone line...
[December 24, 2005, 7:51]
Five years ago: IBM, Mitel, MS team up for low-cost CTI
News The system replaces the PBX usually required for a telephone system with a PC server at a price it claims is typically 40 per cent of a PBX-based system. MediaPath uses standard telephone handsets, plugged into adapter cards in the telephony server...
[April 21, 2002, 7:01]
