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Telephony Provider Adds New Customers With Combined Communications and CRM Solution
White Papers By integrating its IP Office telephony platform with Microsoft CRM (now part of Microsoft Dynamics), Avaya can meet both the communications network and customer relationship management needs of its smaller customers.
[January 11, 2007, 0:00]
Cisco upgrades IP telephony security
News Cisco Systems says that it has improved security on its Internet Protocol telephony products. Cisco also enhanced support for a protocol that will help customers link their existing telephone systems to its IP telephony products.
[October 26, 2004, 9:00]
SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
White Papers SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system.
[April 28, 2007, 1:00]
The Decision to Deploy Hosted IP Telephony
White Papers The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a one-size-fits-all solution, businesses now have a...
[April 16, 2007, 14:51]
IP Telephony from A to Z
White Papers Making the decision to switch to IP telephony and deploying the system is no small task. But help is here. Download this complementary e-book to assist you with your pre-decision questions and post-decision planning and implementation.
[November 10, 2009, 16:03]
Carousel Telephony Adapter
Downloads Carousel is software to connect VoIP calls to ordinary telephone lines and vice versa using one of a number of professional telephony devices. SIP protocol VoIP calls will be directed out to standard PSTN analog lines through a telephony board.
[October 11, 2006, 12:56]
IP Telephony Management System Automates Service Configuration
White Papers To manage all of the hardware and software in an enterprise IP telephony network, Avaya created an application in 2005 called the Hosted Solution Element Manager (HSEM), which it built using the Microsoft .NET Framework 1.1.
[February 22, 2007, 0:00]
The IP Telephony / VoIP Business Case
White Papers Eventually, IP Telephony will affect the organization's communications infrastructure. IP Telephony enables the integration of business applications and processes with an organization's communication services.
[February 29, 2008, 0:02]
Migrating to IP Telephony - The Human Factor
White Papers IP Telephony may also necessitate some cultural changes to the IT organization. They are, but in my experience, the human-factors of an IP Telephony migration are usually overlooked as everyone focuses on the technology aspects.
[February 29, 2008, 0:02]
Top Tips on selecting a Telephony provider
Blog Telephony services are perhaps the most important service to any business. It is not always necessary to replace existing infrastructure; for example, it maybe possible to connect the PBX to the telephony provider using a gateway.
[October 28, 2009, 9:04]
Making the Business Case for IP-Telephony
White Papers In many ways, the exercise of making the business case for IP-telephony could be seen as a dry run for the subsequent implementation process. Then you have to understand the new technology's cost implications, so you can figure out how much IP...
[February 3, 2005, 2:00]
Strategies for Successful IP Telephony Implementations
White Papers There are as many ways to implement IP telephony as there are ways to slice bread. IT architects and network designers need to proceed with caution and work with companies that understand the fundamentals of not only telephony, but more importantly...
[February 3, 2005, 2:00]
IP Telephony Solution: Technical Brief
White Papers The integration of ProCurve Networking infrastructure with Mitel Networks telephony equipment offers a best-of-breed end-to-end IP telephony solution based upon industry standards and interoperability.
[December 1, 2005, 0:00]
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
White Papers The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony...
[February 14, 2009, 0:24]
Toyota Technical Center Asia Pacific Moves Ahead With IP Telephony Solution From Cisco Systems and IBM
White Papers The company wanted to build a converged network to enable IP telephony and improve communications between the Thai facility and Toyota centers in Japan. This was tackled by Cisco IP Telephony Solution implemented by IBM Global Technology Services...
[March 8, 2007, 0:00]
Avaya Application Solutions: IP Telephony Deployment Guide
White Papers This paper describes Avaya's Application Solutions product line, IP Telephony product deployment, and network requirements for integrating IP Telephony products with an IP network. The paper can be used as a tool to provide a better understanding...
[February 3, 2005, 2:00]
Hi-N-Bye: Motion Enabled Telephony
Downloads Hi-N-Bye is a fantastic new telephony application for Nokia N95 & N82 phones. It uses accelerometer, which is embedded into your phone to translate your hand gestures into simple, intuitive and precise commands It is the ultimate motion based phone...
[July 15, 2008, 8:00]
Defusing the IP telephony timebomb
Blog If your business hasn't yet taken the plunge to IP Telephony, then time is running out. Pretty much everything about IP telephony is different and you need to be prepared for the change over. When the network gets busy, IP telephony systems can fail.
[October 14, 2009, 12:03]
Startup aims to inject zing into Net telephony
News A startup run by a former senior executive of chip designer ARM is launching Monday a new high-capacity processor for Internet telephony equipment and handheld devices. Schlachte said BOPS will concentrate on the network equipment market first...
[January 16, 2001, 8:37]
Managing IP Telephony With OpenView
White Papers HP OpenView and Avaya have partnered to provide an integrated solution for managing Avaya IP telephony environments.
[April 5, 2006, 0:00]
