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Telephony Provider Adds New Customers With Combined Communications and CRM Solution
White Papers By integrating its IP Office telephony platform with Microsoft CRM (now part of Microsoft Dynamics), Avaya can meet both the communications network and customer relationship management needs of its smaller customers.
[January 11, 2007, 0:00]
Internet telephony rides back into fashion
News Beyond latching onto the digital entertainment wave with more offerings for multimedia streaming and wireless console gaming, Tsao will venture into an area where many before him have seen limited success -- Internet telephony.
[April 22, 2004, 16:00]
BT launches secure, hosted IP telephony
News BT and Nortel have unveiled a secure, hosted IP telephony system for large governmental and corporate institutions. BT Hosted Voice is based on Nortel's Communication Server 2000 IP telephony switch and is certified by the Communications...
[September 25, 2007, 16:03]
IP Telephony Boosts Contact Centre Efficiency
White Papers The GRO decided to deploy an IP-based telephony system with contact centre functionality that would not only improve its call management capabilities, but also future-proof the contact centre's functionality for voice-activated directories...
[August 10, 2006, 0:00]
IP Telephony Services: New Paradigm Requirements for Support Services
White Papers In this new model, telephony runs as an application, and must operate on and interoperate with the IP network's data infra-structure and management environment. Success of an enterprise's telephony enabled business applications depends on their...
[August 30, 2006, 1:00]
IBM Sales Center: With Computer Telephony Integration
White Papers This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This technology enables the Sales Center to identify a...
[October 31, 2007, 0:00]
HiPath Managed Services for IP Telephony
White Papers Enterprises of all sizes are often unable to dedicate resources to personnel training and expensive IP telephony management tool-sets. Time and resources are required to learn specialized skills, acquire resources and modify the IP telephony...
[August 3, 2006, 0:00]
The Business Implications of Implementing IP Telephony on Enterprise Networks
White Papers By all accounts, carriers, service providers and enterprise network architects are adopting IP Telephony at a brisk pace. The upshot is that IP Telephony is becoming ubiquitous - in carrier and service provider networks, and in enterprise networks.
[August 30, 2006, 1:00]
Microsoft ready for telephony testing
News Microsoft is dipping its toe a little further into the world of telephony. In addition to the server software, Microsoft is also readying new desktop Office Communicator software that can handle telephony tasks along with corporate instant messaging.
[December 12, 2006, 7:53]
Emergency response team picks open source telephony
News An emergency response centre in South Africa has implemented an open source VoIP telephony system to cut the cost of handling calls. As well as major events, the Asterisk-based telephony system is likely to be used during natural disasters such as...
[February 8, 2006, 9:55]
IP Telephony Solution: Technical Brief
White Papers The integration of ProCurve Networking infrastructure with Mitel Networks telephony equipment offers a best-of-breed end-to-end IP telephony solution based upon industry standards and interoperability.
[December 1, 2005, 0:00]
Avaya Application Solutions: IP Telephony Deployment Guide
White Papers This paper describes Avaya's Application Solutions product line, IP Telephony product deployment, and network requirements for integrating IP Telephony products with an IP network. The paper can be used as a tool to provide a better understanding...
[February 3, 2005, 2:00]
Highly Reliable and Scalable Avaya IP Telephony Solutions Help WOWOW Expand Its Business
White Papers The company wanted customer service improvement and business expansion to become a multi-contact-enabled general customer service provider through distributed contact centers with the use of IP telephony.
[September 5, 2006, 0:00]
Government agrees IP telephony deal
News The extension of the contract brings with it new developments in IP telephony hosting and mobile working. Public-sector purchasing body OGCbuying.solutions has awarded Global Crossing a £105m extension on its contract, to provide managed telecoms...
[June 13, 2007, 16:25]
Road to Reliable, Available VoIP & IP telephony
White Papers Businesses across the country are embracing voice-over-IP to reduce their long-term networking costs and gain the power of IP telephony. Join TechRepublic's Bob Artner and Viswas Purani, Director Emerging Technologies and Applications with APC, on...
[October 6, 2004, 3:03]
Net telephony worth $2b by 2002 - report
News That's the verdict of market researcher Frost & Sullivan in its latest study, The World Market for Internet and Intranet Telephony. The real key for Internet telephony deployment is when the gateways move form adjunct equipment to become an...
[October 8, 1997, 15:33]
Lindows ventures into Internet telephony
News Lindows.com on Tuesday released a new version of its operating system meshed with Internet telephony technology created by company chief executive Michael Robertson. LindowsOS 4.5 comes with Session Initiation Protocol, or SIP, technology that...
[December 17, 2003, 11:05]
Hi-N-Bye: Motion Enabled Telephony
Downloads Hi-N-Bye is a fantastic new telephony application for Nokia N95 & N82 phones. It uses accelerometer, which is embedded into your phone to translate your hand gestures into simple, intuitive and precise commands It is the ultimate motion based phone...
[July 15, 2008, 8:00]
Defusing the IP telephony timebomb
Blog If your business hasn't yet taken the plunge to IP Telephony, then time is running out. Pretty much everything about IP telephony is different and you need to be prepared for the change over. When the network gets busy, IP telephony systems can fail.
[October 14, 2009, 12:03]
The Decision to Deploy Hosted IP Telephony
White Papers The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a one-size-fits-all solution, businesses now have a...
[April 16, 2007, 14:51]
