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Shift Your Contact Center From Reactive To Real Time: It Isn't About Jumping On The Latest Technology Bandwagon
White Papers The contact center must shift quickly from reactive to real-time and adaptive. To compete, the contact center needs to provide superlative service with convenient 24-hour access for the customers - no matter where they are - and get them the...
[July 25, 2006, 3:16]
Planet Digital Offers Austrian Hotel Guests A Deluxe Suite Of Television Offerings
White Papers Planet Digital wanted to develop a new offering for hotels to pass on to their guests - "Time-shift" television. Planet Digital's time-shift television has already been adopted by 150 individual hotels.
[November 10, 2006, 0:00]
Visual Staff Scheduler
Downloads Visual Staff Scheduler (VSS) is a shift scheduling tool that will save you time. With Visual Staff Scheduler you can schedule up to 50 employees, define up to 25 different shifts, view 7 or 28 days on-screen, print weekly and 28-day staff schedules...
[April 20, 2005, 3:03]
Microsoft Aligns Itself For A Hosted Future
News Microsoft on Tuesday announced a sweeping reorganisation of the company into three new divisions, a shift that will lead to the retirement of long-time Windows development chief Jim Allchin. Gartenberg said it was too early to say whether the move...
[September 21, 2005, 9:20]
Snap Schedule 2008
Downloads Snap Schedule minimizes time spent on creating, publishing, and maintaining employee, shift, and rotation schedules. A multi-view (Daily, Shift, and Calendar) schedule planner provides the information and tools for shift assignments, finding...
[August 6, 2008, 7:16]
Calendaring: The Last Great Niche?
News Time management is undergoing a major shift from a paper-based world to an electronic one - not unlike [the transition to] email over the last 12 years," Hans Bjordahl, programme manager for Microsoft Outlook, said during an early panel, calling...
[December 8, 2005, 7:55]
Developers Prepare For Python Breakage
News Pretty much every program will need changes," Baxter said, but he stressed that the shift would be some time in coming.x is also not going away. With the shift to 3.0, the view is "what the hell, we're breaking the code anyway, let's fix it...
[February 1, 2008, 9:43]
'Shift Key' Student Won't Be Sued
News It concludes that "most users who would be affected can bypass the system entirely by holding the shift key every time they insert the CD," an action that prevents the MediaMax drivers from loading. In an abrupt reversal, SunnComm Technologies said...
[October 13, 2003, 8:55]
The Internet Is Shrinking - Report
News Head of financial research at Mintel Lance Close believes the shift in Internet use could mean a significant downturn in business opportunities as well as Internet stock value. Close believes a shift towards established brands has a lot to do with...
[August 25, 1999, 11:37]
HP Gives Alpha One Last Gasp
News The shift away from Alpha has been planned for some time. At that point, HP plans to shift Alpha into what it calls "maintenance mode," a move that will save the company hundreds of millions of dollars.
[December 6, 2002, 8:20]
UK MD Leaves Netscape's Drive To Direct Market
News The appointment of Battison will see a shift in Netscape's strategy towards setting up direct corporate accounts in the banking and finance sector, an area in which Battison has worked for Netscape the past two years.
[February 2, 1998, 9:33]
A Year Ago: The Internet Is Shrinking - Report
News Head of financial research at Mintel Lance Close believes the shift in Internet use could mean a significant downturn in business opportunities as well as Internet stock value. Close believes a shift towards established brands has a lot to do with...
[August 25, 2000, 7:00]
Google And Sun Plan Partnership
News But one strong possibility is a partnership that could help shift personal computing out of Microsoft's domain and into Google's. Now the shift has gone further, as the Internet has allowed companies "to bypass Microsoft's legendary distribution...
[October 4, 2005, 9:35]
BT Splits But Experts Question Whether It Is Enough
News Analysts and experts are cautiously welcoming BT's announcement it is to split Thursday, but point out its radical restructuring will need to be accompanied by a seismic shift in attitude. To what extent is there going to be a cultural shift?
[November 9, 2000, 14:51]
Copy Protection Broken By Hitting 'shift'
News In order to fully prevent the anti-piracy software from loading, a listener has to hold the shift key down for a long period of time, at exactly the right time, every time they listen to the CD on a computer.
[October 8, 2003, 8:50]
Intel: Death To All Wires
News Last year, we saw a shift of 7 points for the first time. Intel likes the shift to mobility, but we're going to continue to innovate in the desktop. Previously the shift in market share from desktop to mobile has been around 1 percent.
[April 22, 2004, 10:45]
Report: Chip Market To Grow, But Slowly
News The SIA also predicted that the centre of gravity for the industry will continue to shift toward mainland Asia, already the largest market for semiconductors. US and European chipmakers could also be hurt competitively if China, one of the biggest...
[November 7, 2002, 8:14]
Intel Calls For E-business Standard
News The third generation will see a fundamental shift where businesses and consumers have access to a continuous flow of data from multiple sources simultaneously, Otellini said. It will shift very rapidly to a three-tier back-end computing model.
[February 17, 2000, 10:02]
Understanding Corporate VoIP Service And Solutions
Blog Therefore, depending upon the time preferences, the employees can opt for their desired shift without any problem. The Internet telephony services & VoIP solutions help the users to expand their employees' shift according to their needs.
[April 28, 2008, 12:03]
Gateway Slashes Earnings Forecast
News The increase was attributed to the shift in its business model announced earlier Wednesday. As for the shift to fewer product configurations, a lower reliance on retail stores and beyond-the-box sales, Bailey said the moves did not represent a...
[March 1, 2001, 8:20]
