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Guide Your CSRs To A More Positive Attitude
White Papers But it's not easy if their own experience isn't positive - if there's a disconnect between the way companies want CSRs to treat customers and the way in which those companies themselves treat their CSRs, or if the workplace itself is filled with...
[July 25, 2006, 3:16]
Camera Fiasco Exposes Kodak To Court Action
News A lawyer contacted by IT Week said the legalities of the incident were clouded by a subtle legal distinction between "offers" and "invitations to treat". Simon Halberstam, head of e-commerce law at legal firm Sprecher Grier Halberstam, said, "What...
[January 14, 2002, 11:54]
Dell Expands E-commerce Strategy
News Companies that ignore the benefits the Internet has to offer, according to Dell, or that treat it as a side show will pay the price down the road. You can't treat the Internet like something that gets bolted onto your company," he said.
[May 13, 1999, 10:08]
Mozilla: IE7 Will Boost Firefox Take-up
Talkback Stories like this remind me of how appallingly Microsoft treat their customers. Not making IE7 available to half of their business customers is self defeating. Mozilla have every right to feel confident about the use of Firefox on corporate desktops.
[July 21, 2005, 14:42]
Dell Admits Indian Mistake
Talkback We at Dell treat every customers equally.We belive in Customer Satisfaction.But we can't satisfy every customers.only because they don't coperate with the technicians.If Americans don't know how to use a computer, I really don't understand why...
[April 22, 2006, 19:59]
Building Customer Trust And Company Profits At The Same Time
White Papers Today's businesses have all the technology they need to treat different customers differently, and many are doing so. But customers often resist, don't they? Today's customers have long memories. In this webcast, the attendee will learn how...
[May 12, 2007, 1:00]
BT Hoovers Up Broadband Punters With 'free' Flights
Talkback Rise - Please treat your customers as having some intelligence and ability to see the poor service which you provide. Once again, Rise Travel apologises to any customers who are genuinely experiencing delays, but we can assure everyone who has...
[September 20, 2004, 18:24]
TourGroup Manager
Downloads Tracks and maintains a complete history for each group and each visit including coin-in, commission fees, catering, and hotel reservations.so you will know how to treat your customers and keep them coming back.
[May 24, 2007, 18:31]
Music Firms Still Don't Get It
News It seems that as long as big business is going to treat its customers like felons, those customers might as well try to get away with whatever they can. Back more than a few years ago, in the dark ages before digital technology, a roommate of mine...
[October 19, 2001, 14:22]
Microsoft CRM 3.0 Small Business Edition: Using Microsoft CRM 3.0 Small Business Edition
White Papers One of the key components of CRM is to understand customers and treat customer needs accordingly. A company achieves this by paying attention to customers and taking action to build a competitive advantage through improving the customer experience.
[July 25, 2006, 3:16]
Dell Admits Indian Mistake
Talkback Regarding all this cr*p about indian call centre service being 3rd worl, I honestly wish Dell would take its serivce back where it belongs so customer know the difference between the way indian treat their customers and the way Americans do.
[January 28, 2006, 7:22]
Is Apple Driving Music To Mobiles?
Talkback Jobs understands what they apparently don't; you've got to treat your customers with a modicum of respect if you want them to part with their hard-earned cash. Make it too expensive or the DRM too restrictive, and your customers will walk away from...
[April 20, 2005, 19:01]
Best Practice # 2: Creating The Moment Of Truth - Next Steps
White Papers The hardest job for your contact center software is figuring out how to treat each customer optimally every time they contact your business. You want to provide premier service to your best customers, yet ensure that all customers get acceptable...
[October 6, 2005, 0:00]
Purrfect Pet Shop
Downloads Earn the animal's trust with toys, careful grooming and the occasional tasty treat. Use donations from satisfied customers to purchase upgrades and special items to get your friend ready for adoption.
[April 19, 2008, 2:16]
Gem Shop
Downloads You'll need to give them a special treat to keep them happy and get the sale. Match colorful gems and keep the customers happy. Sell gems and jewelry to smiling customers, but watch out--keep them waiting too long and they'll start to grumble.
[October 4, 2005, 2:34]
Combining Transactional Analytics With Insight From Interactions: A New Approach To Improving Customer Retention Models
White Papers If organizations could incorporate insight from the millions of spoken customer interactions that they receive in their contact centers, they would greatly improve the accuracy of their predictive models, be able to identify the customers who show...
[July 14, 2006, 0:00]
Using Analytics To Uncover The Cause Vs. Treating The Symptoms
White Papers Predictive analytics can be utilized to uncover root cause issues for companies so they can treat the problem, not just the symptoms. In many cases, they are addressing the symptoms rather than the causes of their customers' issues.
[April 28, 2007, 1:00]
Turbo Subs
Downloads With loads of upgrades, secret sauces and more, Turbo Subs is a tasty treat for all. It's a tough town, so Rebecca and Robert will both have to work fast to satisfy impatient customers and fend off villainous thieves.
[January 24, 2008, 4:01]
Cake Mania - Mac
Downloads Help a young baker show big bad business who's boss in this fast-paced treat. Help Jill open her own bakery, bring in customers, and earn enough money to re-open her grandparents' bakery. When the retail behemoth Mega-Mart moves in, Jill's beloved...
[January 28, 2008, 5:16]
Changer: Take Command Of Your User-Defined Codes
White Papers Drill downs, balances, and reports will treat the altered information as if it had been posted to the new account from the beginning. Developed specifically to meet the needs of Great Plains customers, Changer efficiently enables the modification...
[October 25, 2005, 3:00]
