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Warranty Management As Your Competitive Differentiator: How To Reduce Costs And Improve Customer Satisfaction
White Papers This white paper discusses ten key business realities that constrain today's warranty management programs. In addition, the paper explores five best practices in warranty management. It also details about ten technology responses to those realities.
[October 8, 2003, 2:25]
Warranty Is 'limited' - Which Sucks!
Talkback I just bought one of the 80gb FreeAgent Go drives and looked at the warranty policy - this is what it says: This warranty does not cover any problem that is caused by commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or...
[June 7, 2007, 15:41]
Nearly Everything Broke Down Out Soon After Warranty Expired.
Member Review I had a few problems that were fixed under warranty, but some MAJOR problems that only appeared after the warranty had expired. FOUR DAYS outside of the warranty, I discovered that the screen closing mechanism was forcing the screen apart.
[April 14, 2005, 10:10]
Making Warranties Work For You: The Hidden Value Of Warranty Data
White Papers The business information a person can acquire from analyzing the warranty data a person already have can provide new insights and create competitive advantage. The presenters of this webcast bring real-world expertise to their discussion and shows...
[August 11, 2006, 0:00]
Michigan Intelligent Transportation System Center - Use Of A Design/Build/Warranty Contract
White Papers This case study provides an overview of the Michigan Intelligent Transportation System Center Design/ Build/Warranty (D/B/W) contract. Over the last several years, transportation agencies have used several different procurement approaches to...
[April 28, 2005, 0:00]
Elonex Customers Left Without Warranty Cover
Talkback I have also found that Elonex will not honour exisiting warranty claims. There website makes no reference to this, and still allows people to submit a warranty support request! My exentia pc went back 3 times for essentially the same problem under...
[August 23, 2006, 10:44]
HP Warranty Solutions
White Papers The HP Warranty Solutions portfolio combines leading edge technology and thought leadership from HP and world class solution partners. Knowledgeable HP consultants with deep and broad manufacturing experience will work to identify areas of urgent...
[October 6, 2006, 1:00]
Tiny PC Owners Hit By Warranty Row
Talkback I bought a Tiny computer in January 2005 and a three year warranty which Time will not honour. Could anyone enlighten me about whether ex-Tiny customers with warranties (3 years in my case) have any rights at all and if the warranty money could be...
[June 26, 2006, 12:57]
Overheated 2 Weeks Out Of Warranty
Member Review Cooling system in this this is horrid, doesn't work, it burned out 2 weeks out of warranty. Thank you Dell, I'll make sure I never reccomend you again
[January 20, 2005, 10:33]
Shanghai GM Achieves Early Returns On SAS Warranty Solution
White Papers While production volumes have tripled over the past years, Shanghai GM needed a strong system to improve the efficiency of its warranty analysis cycle to maintain high customer satisfaction and quality reputation as well as to manage costs.
[November 17, 2006, 0:00]
Automotive Warranty Data Analysis On The World Wide Web
White Papers Trillium Teamologies assembled a team possessing SAS and Java expertise to create a warranty analysis web application for an automotive OEM. This paper discusses development strategies considered in building the application, including architectural...
[December 13, 2006, 0:00]
PC World Denies Linux Warranty Void
News On Tuesday, a reader of the technology news website Slashdot claimed to have taken a recently bought Acer laptop back to PC World to have the hinge repaired, only to be told that the installation of Gentoo Linux on the machine had voided the...
[September 12, 2007, 16:33]
Escom Bankruptcy (2) - Escom Direct Closes, Warranty Deal Offer
News Lloyds of London has arranged that owners of Escom PCs can get a 12-month on-site warranty covering electrical/mechanical faults from Computer Care International Ltd.for £50.
[July 17, 1996, 15:49]
After Warranty Expires, Watch Out
Member Review The touch stick and touch pad stuffs up just after warranty, grrr. It's heavy but sturdy.
[March 9, 2005, 12:21]
Elonex Customers Left Without Warranty Cover
News There will be a number of customers who wish to place fault calls under previous warranty agreements," said John Power, corporate sector manager at Elonex PLC, in an email sent to customers. Customers of IT services company Elonex are annoyed and...
[July 21, 2006, 14:25]
Tiny PC Owners Hit By Warranty Row
News Owners of Tiny PCs who bought a technical support warranty on their credit card have been urged to contact their credit card company to obtain a refund, after news emerged of a row between the credit card industry, Trading Standards officials and...
[March 27, 2002, 15:02]
Buyer Beware!: The Difference Between Warranty Reporting And Analytics
White Papers The attendee will understand the functionality, goals and value of warranty analysis. The attendee will also understand the technology components and business processes that support warranty analytics.
[April 28, 2007, 1:00]
Seagate Makes Seasonal Warranty Move
News Ring those festive bells, the spirit of the season of goodwill has hit early as Seagate announced it is to extend the warranty on Maxtor internal hard drives to consumers from one to three years. For those consumers managing to work happily with...
[November 30, 2006, 10:12]
Seagate Extends Consumer Warranty To Five Years
News Seagate, supplier of storage and related products, is extending its warranty on consumer products and introducing a broad-based portfolio of products and services. Until now, Seagate has offered non-corporate users a two-year warranty on products...
[January 8, 2007, 15:10]
Aon Warranty Group Drives Up The On Ramp To WebSphere With REAL Solutions And IBM
White Papers Aon Warranty Group United Kingdom (AWG) is part of the Aon Corporation, a global insurance, risk-management and consultancy company. AWG needed to increase speed of order processing for better customer service, and planned to develop a Web-based...
[November 17, 2007, 0:00]
