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Workforce Planning and Scheduling for the HP IT Services Business
White Papers This paper presents a system for workforce planning for HP's IT services business. For project-based services, the paper solves the problem of matching an employee's skills and other attributes to the project (job) requirements; The Mixed Integer...
[May 1, 2009, 1:18]
Workforce Planning in Uncertain Times
White Papers A challenging economy such as that of 2009 leads forward thinking organizations to examine their fixed and variable costs, and many organizations are also looking to reduce workforce costs. The risk is that the workforce is often the key to...
[September 12, 2009, 1:22]
Momentum Webcast: Enable Your Mobile Workforce by Using Mobile Solutions From Microsoft (Level 100)
White Papers Mobile solutions are providing a competitive edge to many companies by helping to keep their mobile workforce informed and in touch with important customers and partners. Mobile solutions can bring together people, processes, and technologies.
[January 23, 2007, 0:00]
A Common Sense Approach to Intelligent Workforce Management
White Papers To succeed in today's faster-paced contact center environments, managers are turning to automated tools, such as workforce management software, to simplify their work and enable them to deliver world-class customer service, regardless of staffing...
[July 20, 2006, 12:22]
Workforce Optimization: A Business Process
White Papers Over the past few years, WorkForce Optimization (WFO) has evolved from an abstract concept into a viable reality, with the market projected to account for more than $1 billion in revenue from contact center investments by 2008.
[July 20, 2006, 12:25]
Nortel to shed nearly 10 percent of its workforce
News Nortel Networks is to lay off nearly 10 percent of its workforce and replace another 3 percent of staff with workers in low-cost countries. The cuts, which will affect 3,900 individuals, were described by Nortel chief executive Mike Zafirovski as...
[February 9, 2007, 16:13]
With Primavera Evolve, IT Leader EDS Employs Predictive Workforce Management to Improve Service Excellence and Boost the Bottom Line
White Papers EDS wanted quick, company-wide answers to a host of critical workforce management questions. In early 2001, EDS began implementing the Primavera workforce management software in its consulting services organization.
[April 21, 2006, 0:00]
Hosted VoIP for the SMB Distributed Workforce
White Papers A distributed workforce is one that extends beyond the confines of a traditional single office environment. The term may refer to any number of organizational arrangements. Smaller businesses want and often need this kind of flexibility and...
[May 15, 2008, 1:01]
Adobe to shed 9pc of workforce
News Adobe expects to cut 680 full-time employees, or about nine percent of its global workforce, as the company tries to align costs in the face of lagging sales. They are separate from an earlier-announced nine percent workforce reduction within the...
[November 11, 2009, 8:48]
Dell to cut 10 percent of its workforce
News As a result of the decreasing profits, the company said it was cutting 10 percent of its workforce of 88,000. In mixed news for the first quarter, Dell announced on Thursday that its profits had taken a slight hit even though revenues were up...
[June 1, 2007, 16:10]
Comms Focus Guest Column: Ericsson's Mobile Workforce
News As global boundaries diminish and corporations become universally linked, the ranks of the Mobile Workforce and its communications demands are increasing dramatically. Business people are spending more workdays out of the office: Europe's Mobile...
[July 24, 1998, 13:56]
ROI and Workforce Management: Building a Credible Business Case
White Papers Workforce management technology has a significant impact on the efficiency and effectiveness of the contact center. This paper will show how workforce management technology can generate opportunities for improvement in three distinct operational...
[March 16, 2009, 6:33]
Using employee surveys to solve workforce conflicts
News Management decided to find out if their hunch was right and survey the workforce--all 450 staffers. But surveys are finding a niche in the IT department these days as CIOs and tech leaders realise how valuable the tools can be for investigating...
[April 17, 2002, 14:41]
UNICCO Maintains High Customer Loyalty With Responsive Workforce Mobility Solution
White Papers The IBM Workforce Mobility solution enables UNICCO to differentiate their services, improve customer service, and gain a competitive advantage by providing information for better and more timely business decisions.
[November 10, 2006, 0:00]
Lenovo restructures, cuts 11pc of workforce
News Chinese PC maker Lenovo confirmed on Thursday it is carrying out a restructuring exercise, which involves the company letting go of 2,500 employees — about 11 percent of its workforce. The announcement comes after a report surfaced earlier this...
[January 8, 2009, 17:15]
Vattenfall's Wireless Workforce Management Improves Response Time, Efficiency
White Papers Vattenfall will reduce its mobile workers' administrative duties and travel time by an estimated 3.5 hours per week per worker, improve workforce management and reduce response times for service calls.
[November 10, 2006, 0:00]
Accelerate Business through a Cost-efficient Virtual Workforce
White Papers This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address these requirements and scale accordingly to foster...
[July 8, 2009, 17:14]
OLPC cuts workforce in half, reduces salaries
News The One Laptop per Child project announced on Wednesday that it is cutting its workforce by 50 percent, reducing salaries for the remaining staff, and restructuring its operations. Nicholas Negroponte, founder of the group that aims to provide low...
[January 8, 2009, 7:09]
Enable Your Mobile Workforce
White Papers Windows Vista helps keep the mobile workforce better connected and more effective, with advanced mobility, networking, and security features.
[June 2, 2009, 1:18]
Logitech to slash 15 percent of workforce
News Swiss peripherals manufacturer Logitech is to cut approximately 15 percent of its salaried workforce. Logitech has over 9,000 employees of all kinds worldwide. The company has 3,500 salaried employees, of which approximately 500 will be laid off.
[January 6, 2009, 13:18]
