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Avaya Case Study: World Access Service Corp.
White Papers World Access Service Corp.a member of the Mondial Assistance Group (and part of the Allianz Insurance Group), is a global services company providing insurance and assistance services to travel, health care, financial, and corporate clients.
[May 8, 2007, 1:00]
Personalized Entry Into A Diverse Service World
White Papers The Marketing & Sales division of Deutsche Post World Net identified the requirement for an online portal, as part of a group-wide value-added program. The portals enable every user to put together their individual personal product and service...
[October 2, 2008, 1:23]
BBC World Service Hit By Olympic Restrictions
News The worldwide ban on streaming Olympic audio and video coverage over the Internet has forced the BBC World Service to stop broadcasting news and sports programmes over the Web. To avoid infringing copyright, nothing which might accidentally refer...
[September 14, 2000, 16:18]
5 Strategies To Deliver World Class Customer Service In Financial Services
White Papers Financial Services providers can significantly improve their competitive position, acquire more new customers, retain their profitable existing customers and manage their costs more effectively by offering World Class Customer Service in their...
[September 15, 2007, 1:01]
IPC Delivers World-Class Customer Service With BMC Software
White Papers With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions.
[January 19, 2007, 0:00]
HP Quickly Builds Scalable World-Wide .NET-Connected Service Framework
White Papers How does a company of 140,000 employees implement a centralized world-wide user information repository? How does it provide other services to its employees world-wide? HP accomplished this, in part, by implementing a service management framework.
[March 31, 2007, 1:00]
University Of Washington Deploys An Avaya IP DECT In-Building Wireless Voice Solution To Enhance Their World-Class IT Customer Service
White Papers The solution also needed to deliver high-quality voice transmission for optimum troubleshooting and other elements of world-class customer service. The University of Washington Computers & Communications Department wanted to equip their network...
[June 11, 2008, 1:01]
MySAP Customer Relationship Management Solution Helps World-Renowned Company Improve Customer Service And Efficiency Of Field Sales Staff
White Papers Automated tools for salespeople are nothing new for the Wattens, Austria - based world leader in cut crystal. One reason for Swarovski's storied success is its field staff's dedication to superior customer service.
[February 9, 2008, 0:17]
PC World Offers Configure-your-own Service
News The service, launched yesterday, will be available at six PC World stores. PC World managing director David Hamid hopes the scheme will be a success. The system is due to go live in all PC World stores on November 16.
[November 3, 1998, 17:10]
Realising Business Value From An Integrated Service-oriented Architecture System In A Multivendor World. - Avoid Common Pitfalls When Integrating Across Your Enterprise
White Papers Most analyst surveys agree that close to half of the companies around the world today are already investing in functional deployments, piloting, or seriously considering a service-oriented architecture (SOA) system.
[June 14, 2008, 1:01]
Deutsche Post World Net: Securing The Critical Web Services Of An International Postal Service
White Papers Ever since the fifteenth century, when the basis of Europe's modern postal system was formed, information security has been a primary focus of the Deutschen Post World Net concern. The challenge was to secure critical data transmitted...
[November 5, 2004, 23:00]
New World Mobility Improves Customer Service And Profitability With TIBCO
White Papers Established in August 1997, New World Mobility (NWM) is one of the fastest-growing mobile telephone networks in Hong Kong. NWM needed an approach that is more efficient, less expensive, more reliable, and easier to deploy and maintain.
[June 9, 2007, 1:00]
Real-World Business Service Management: Managing IT Operations For Business Results
White Papers This white paper discusses how Mercury's Business Service Management (BSM) solution fosters collaboration and alignment between the business and IT. As information technology (IT) becomes more critical to business success, companies are struggling...
[September 12, 2006, 1:00]
HSBC's World-Class Service A Fact/ Joke ..Managers At The Same Place...
Talkback Maybe it should just be drilled into users not to give details out at all?
[January 9, 2007, 9:41]
Application Development In A Service-Oriented World
White Papers Learn how to lower development costs and improve flexibility by approaching application development with a service oriented architecture
[October 16, 2003, 0:00]
Basilica Provides World-Class IT Support Service To Regus With Hornbill's Supportworks
White Papers Basilica Computing is a service focused solutions provider specialising in HP, IBM, Oracle and Microsoft infrastructure technologies. Regus had previously outsourced IT helpdesk services to a third party supplier but felt that the standard of...
[March 15, 2006, 23:00]
HP OpenView Service Desk Ensures That World-Class Support Is A Matter Of Policy For Reinsurance Group Of America
White Papers The challenge was significant increase in support requirements to service imminent deployment of new corporate application and the need to globally implement standardized support policies and procedures as well as increased agility.
[December 23, 2004, 23:00]
New Service Aims To Help Developing World In Research
News Called Search Scirus with TEK, the service "can help bridge the information divide between technologically advanced and developing countries, serving the global scientific community at large", Sharon Mombru, Scirus' senior product manager, said in...
[December 14, 2005, 15:30]
World-Class Dental Practice Ensures Exceptional Customer Service
White Papers As one of the UK's leading private dental practices, Hospital Lane Dental Clinic knew its customer service had to be nothing less than excellent to attract and retain patients. The Clinic wanted to upgrade its telephony equipment to coincide with...
[June 25, 2008, 1:01]
BBC Radio Player
Downloads With BBC Radio Player you listen below live radio stations: - BBC World Service - BBC Radio 1 The best new music - BBC Radio 2 Music and Entertainment - BBC Radio 3 Classical, Jazz, World, Arts, Drama - BBC Radio 4 Intelligent speech - BBC Radio 5...
[January 9, 2008, 10:12]
