Finding a service cost and levels balance

One of the greatest challenges in service optimisation is increasing customer service levels while reducing operational costs. It is often difficult to achieve one without sacrificing the other.

This ClickSoftware white paper discusses some of the factors that contribute to operational inefficiencies in field service. It examines traditional approaches to solve these optimisation challenges and identifies some of the key challenges dispatchers face each day.

File Format: PDF  |  Tags: customer service, one